Leaders - Burgess Hill Avis 

Scarlett Hobbs-Winstanley has been exceptional as my property manager. Through the years of owning various properties, I have had several managers and Scarlett rates amongst the best. Extremely efficient in dealing with any matters that arise, or in ongoing property needs and communication is spot on, which is the key.

I was very disappointed after hearing Cameron has left, it took me a long time to engage with Leaders before Cameron.
With Scarlett, initially I had difficulties to have contacts with her, but once she had time to settle in her new job, she has been brilliant and with quick responses to my enquiries. She is a valued member of your new team. Lydia

We have a portfolio of properties so there is always some maintenance happening however for the first time in many years we have no issues.
Thanks to Joanne Stakim for chasing all contractor and keeping on top of things.
We appreciate all you do.

I would certainly recommend Leaders Burgess Hill to anyone. Customer service is excellent. Communication is one hundred percent, phone calls and emails answered without hesitation and very helpful, kind staff and always put their customers best interest first.

Today Alex Hodge from leaders contacted me regarding my tenancy review and may I say after previous experiences today was an absolute pleasure she was kind and courteous and incredibly easy to talk too.

Certainly knows how to treat people and is an amazing member of your staff. 5 🌟 thanks again !!!!

James was professional and helpful right from the start
Made the whole process easy and stress free
Thank you for all you help and support
Excellent service 👍

Scarlet Hobbs-Winstanley is the best property manger I’ve had with Leaders. She’s an excellent point of contact who cares about the well being of tenants. I cannot fault our recent interaction when my boiler broke down, her replies were swift as was her action to have the issue resolved. At every point during the process (three visits by the contractor) she’s been so helpful, kind, friendly & proactive during what has been a stressful time, especially at points without having heating or hot water. Clearly very good at her job. An asset to Leaders.

Hallie has been really helpful though the whole process.

My past experiences with Leaders have not been great however, the new property manager Scarlet has dealt with my latest enquiry very swiftly and efficiently. It is a refreshing change!

Scarlet’s responses to my queries and concerns have been consistently prompt and professional. She is clearly an asset to the Leaders team.

Quick heating / boiler issue dealt with swiftly and efficiently by Scarlet. No waiting around, kept in the loop throughout and quickly resolved. Thanks Scarlet!

Perfect team..

Friendly and efficient.

James was awsome, helped us a lot.

They are truly “Leaders”

Scarlett has been amazing! Making the ongoing situation smooth and easy to deal with - handling everything from start to finish. Thanks so much, Scarlett. Keep up the great work.

Brilliant well mannered and done with ease

As a good tenant, my experience with Leaders Burgess Hill (and Cameron Salisbury) was terrible.

If you are a tenant moving into a Leaders property, I recommend to spend a couple of *full* days taking multiple high-resolution photos of *every* *single* *thing* for the check-in inventory. I left the property in a better state than I found it but was unhelpfully told by Cameron Salisbury (Leaders) that a deduction was due. I fought this via TDS arbitration and naturally won, but I was lucky that I did not need the money back quickly or need a reference for my next tenancy.

Cameron Salisbury (Leaders) said that the deduction amount was fair, but the TDS disagreed and indeed found that it was not. As a result of the claim, the full reimbursement of the deposit was very delayed.

If you need the deposit money returned soon for any reason when moving out, be warned that the process with Cameron Salisbury of Leaders was very, very slow for me.

I only received the undisputed part of my deposit over 45 days after moving out, when it should have been sent much sooner.

After a highly protracted process, the TDS arbitration found that I did not owe the disputed part of the deposit. This arrived in my account over 100 days after leaving the property.

Judging by my experience, you may wish to either accept that your deposit may be partially taken (and perhaps treat the property accordingly), or fight it and expect to wait a very long time for the money to be returned.

I tried to engage with the process they laid out in good faith, but felt that it only led to delays for me. Next time I would ignore their "The Depositary" system which is unofficial and I believe added significant time to the process of getting my deposit back. It is claimed that this intermediary is useful, helpful and necessary but it is actually unnecessary in my opinion. You may wish instead to email them and give them a working day or two to agree to your counter offer on any deductions, and whether they respond or not, then claim back from the TDS directly. This way the process will be somewhat sped up. Just make sure to add this as evidence on the TDS portal when you can.

When first moving in, I was presented with information on getting insurance that would cover the building when I understand that this is actually the landlord's responsibility. I recommend tenants check their contracts and obligations carefully before purchasing insurance. They also presented me with a zero deposit option multiple times which would have actually meant more expense for me, and also presented me with insurance from their partner which was expensive and ultimately unnecessary. Among other things. I played along as though I was interested until the property was mine, then ignored it.

Rent was put up every year for me, and a new legal agreement had to be signed (no automatic periodic tenancy after the first term). So you may want to expect your rent to rise well above inflation every year, too.

Throughout my tenancy I found it infuriating trying to get them to listen, read or understand basic information, but after chasing multiple times and re-explaining, in the end repairs were mostly made, after our landlord agreed to them. Some of these jobs had to be done more than once as they were not done properly the first time, perhaps at the landlord's expense. Landlords be warned.

Every few months someone was sent round to take photos of the inside of our home and report to the landlord on its condition. These of course never picked up on any issues, despite an issue suddenly arising when deposit deductions became possible.

I moved out because the rent just kept going up and as a result I couldn't make the property my long-term home despite loving it there.

Based on my subjectively terrible experience, I would advise both landlords and tenants to avoid if at all possible, or beware and act accordingly in your best interests.

Preemptive note for any response from Leaders: We already "discussed" this for 100 days. I only received my money back because an independent adjudicator (the TDS) stepped in. My contact with you is officially concluded, and I have no interest in an encore performance.

Scarlet was very helpful, professional and informative. She followed up enquiries in a very efficient time frame. She is an asset to the team. Thank you Scarlet.

We worked with Hallie and it was incredible! She was very helpful and fast with her communications. Thank you Hallie!

This the second property we’ve rented through Leaders in Burgess Hill, and once again we had a smooth process. In particular, James Dean was an incredible support through the process, and always answered our emails and phone calls quickly. We were always kept up to date with viewings of our old property which was helpful. Overall, James was a fantastic support through this process and we cannot fault his performance. Thank you so much for helping us find and settle into our new, dream home!

Great service

It’s been amazing so far, 2 years now with them.
I get prompt response/ resolution to complaints.
Good communication, no problem with the service so far.