Leaders - Chichester Avis 

I have only had Chloe Keeping as my property manager for a short while but so far she has kept me in the loop on problems with my property which has not always been the case. Thank you Chloe.

I would like to say thank you Property Manager Chloe for all her hard work. Reported an issue and it was resolved within the possible time. Thank you.

Excellent service and responsive to both tenant and landlord - Chloe Keeping is our link and a very good one at that!

Chloe Keeping is my 5th property manager(!) I have had since moving into Tollhouse Close 3 years ago and she has been, without doubt, the most helpful and responsive manager I have had in that time. She is polite and charminfg and I very much hope she will continue to work with me in the future.

My property manager Chloe has been very helpful, and very patient putting up with a myriad of annoying questions from me, thanks very much!

Just over a month ago, my partner and I viewed a rental property through the Chichester branch of Leaders.

From the outset, we were completely open about my partner’s circumstances and raised our concerns before proceeding. We explained everything in detail during the viewing and followed this up in writing by email. On both occasions, we were repeatedly reassured that my partner’s situation would not be an issue and that we had nothing to worry about.

Later that same day, we were told the landlord had accepted our application, so we moved on to the Goodlord referencing process. Unfortunately, you have to pay the upfront fee before the referencing can begin.

The very next day, our application was rejected because of the very issue we had raised from the beginning.

When we returned to the branch to question what had happened, the negotiator openly admitted that he had simply assumed the landlord would be happy with our circumstances, despite the fact we had made them crystal clear from the start. Had we been given accurate advice, we would never have proceeded or paid the referencing fee.

What shocked me even more was being told that I should rent the property on my own and that my partner could simply visit, in accordance with the terms and conditions of the tenancy agreement. We had been completely transparent from the outset that we were applying for the property to live there together, so I found this suggestion both inappropriate and astonishing.

To make matters worse, Leaders refused to issue a full refund. Their justification was that they had cancelled other viewings and had already carried out administrative work. Those were decisions made by Leaders after reassuring us that everything was fine. We acted honestly and transparently throughout, so it was incredibly disappointing to be left out of pocket because of their mistake.

We seriously considered taking the matter to The Property Ombudsman due to what we believe was misleading advice and the poor handling of our application. In the end, we accepted a partial refund simply because we did not want to spend months pursuing a complaint.

This experience left us feeling misled, unsupported and unfairly blamed for a situation that could have been avoided if accurate advice had been given from the beginning. Based on our experience, I cannot recommend Leaders.

My experience with Leaders Lettings has been nothing short of frustrating and costly. The team demonstrated a complete lack of understanding of even basic letting practices. I was incorrectly asked to pay fees upfront when a tenant was found—despite the fact that such fees are typically deducted from the first month’s rent.

When I questioned this, they failed to proceed with tenant referencing and repeatedly misled me by claiming the process had already started. Upon requesting proof or a tracking reference, I was met with excuses and no transparency.

Escalating the matter did not help. The branch manager chose to defend the staff rather than address the issue professionally. Even more concerning, when I raised a formal complaint with head office, the regional director responded to a two-month-old email with an irrelevant and careless reply—clearly unaware that the complaint was already being handled. Instead of providing guidance, I was simply told to raise another stage complaint without any explanation of the process.

This level of disorganisation, lack of accountability, and poor communication is unacceptable. As a direct result of their mishandling, I have incurred financial losses exceeding £10,000.

I am now pursuing this matter further through the ombudsman and, if necessary, the county court.

Avoid this agency if you value professionalism and transparency.

Team is just great, nothing is too much for them, rent with leaders since 2019 and the experience is just great. They are people's people.

Darcy helped us with the rental process a few months ago and she was amazing! So helpful and great energy every step of the way. A few months down the line and we still haven't had any issues and every enquiry we have had has been attended to in the same day. Brilliant service.

Good communication, friendly staff always willing to help. Professional outfit.

Very helpful and friendly approachable

Recently had to report a maintenance issue. Tino from Chichester Leaders guided me through the whole tech-heavy reporting process. She was brilliant. She liaised between me, the contractors & the maintenance team ensuring we all had the information we needed. Couldn't have managed this process without her. Massive "thank you" to Tino!

Darcy from Leaders was amazing during the move in process to my new flat. She was very quick to reply to all my emails, put so much effort into accommodating my requests, was always happy to answer any questions I had, and did all of this with such a warm & friendly demeanour. I'm really grateful that she was the estate agent leading my move in process, and because of the experience I had with her I would recommend Leaders to family and friends.

Tino has been very helpful regarding the ending of my tenancy(the property is being sold) and for arranging for my deposit to be refunded to me.

Previously she has assisted in getting maintenance issues resolved when the agreed work was taking longer than expected to be completed.

Max and Aaron from leader in Chichester and emsworth branches couldn’t of been more helpful in the process of moving in to my first flat couldn’t recommend them enough

I have been using Leaders for over 2 years and they have always been very helpful and efficient in renting my property out and managing it whilst I am in Australia - thank you!

Simply the prompt and highly professional service throughout, from first enquiry to final tenancy signing. Thank you Leaders. Alwyn

Utterly useless, stay far away. Only bad experiences as a tenant!

Please do not use this company, they tell you that you haven't paid your rent , even when you can prove you've never missed, now they are throwing me out, I'll never use leaders again, so please don't use leaders, my name is Michael Travers from selsey, the only reason I gave this 1 star is it wouldn't let me give no stars!

Letting: can’t even book a viewing, unless you want to do all the admin.. do your own searches and then submit the report to them. I’ve decided not to rent from them, if they can’t even do my credit search I have zero confidence that they will help if something goes wrong !