Leaders - Colchester Avis 

This review is for Kayleigh and Rebecca the service from you both was exceptional.

Josh Finch aka a LEGEND!
Thank you so much for your help and that you assisted me with what I needed! you are a great asset to leaders.

They were quite helpful

Sophia and Chloe where both very helpful, respond to emails promptly,I had moved in from enquiry to move in date within 2 weeks the house is amazing
Regards Daniel

Made the process of moving so easy! Couldn't recommend enough!! Chloe, Simone and Sophia are incredible and so helpful for with the process made it a lot less stressful!

Staff at Leaders were really great; although our chain went through some lumps and bumps (none of which were the fault of Leaders) Steve was really
Proactive and offered really open, honest and frequent communication. The sales team were friendly, professional and ultimately we successfully sold, so it was a positive experience for us as first time sellers!

AVOID! We enquired on a house to buy, within 3 days we offered what we were told the previous buyers that dropped out paid for the property. "told by the agents themselves". The offer was accepted. We were then told to instruct a surveyor "ASAP", and booked it straight away. We received an email saying your offer has been accepted. and were all ready to go and proceed. We then received a phone call the next morning saying someone had offered more. Our terms were that it be taken off the market and this was never done. We tried to make a higher offer but we would not be told what the higher offer was so we wouldn't know if we were matching. The overall experience as first time buyers is terrible, the communication was rubbish from the get go, even though we are serious buyers. We may just about get our money back for the survey. Please consider what has happened to us when you consider going with this estate agent.

Very helpful and informative

Approximately three months ago, we experienced a rodent infestation, which I reported immediately. Despite notifying them, I received no response and was ultimately forced to engage an external contractor to resolve the issue. They assured me that I would be reimbursed for the costs I incurred; however, I have still not received repayment, nor have any of my follow-up emails been acknowledged.
Additionally, we experienced a boiler breakdown and were left without heating for four weeks, during which time the conditions were extremely uncomfortable. Their delayed response demonstrated a clear lack of concern for the wellbeing of their tenants.

Amazing friendly service and always professional, helpful with anything I need and easy to contact

It was mine and my partners first time renting and going through leaders made the process so easy and they explained everything we needed to know , highly recommend

Excellent letting agent, renting my property was a smooth process from start to finish, people in office always available and helpful, the property itsself is really well managed.

Our experience with the sales team was unfortunately very negative. From the beginning, things didn’t feel well organised. The agent who handled our viewing seemed inexperienced and didn’t manage the appointment properly, to the point where the tenants didn’t even know we were coming. Throughout the purchase, updates were vague, important questions often went unanswered, and transparency was lacking.
Buying a home should feel structured and supported — but instead, we found the process confusing and frustrating. I would advise caution if you’re thinking of buying through Leaders.

I was genuinely shocked at how difficult Leaders Lettings made the process. We were constantly told “no” to routine requests, and documents that should have been provided instantly took weeks of chasing. They even withheld the rent ledger without a valid reason, which held up the transaction.
It felt as though they were putting obstacles in the way at every stage rather than helping resolve anything. For a company that manages properties every day, the level of communication and cooperation was incredibly poor. I cannot recommend their lettings team.

I am leaving this review specifically for the sales team at Leaders, based on my experience purchasing a tenanted flat they were marketing.
Unfortunately, the level of service from the sales side was extremely disappointing from the very beginning. The first viewing was poorly organised and unprofessional: we were not shown the entire property (including the ensuite where serious issues were later discovered), key defects were not pointed out, and the tenants themselves appeared surprised by the visit despite the agent assuring us they had been informed. The handling of the viewing set the tone for the rest of the process.
Communication throughout was inconsistent and often unclear. At one point we were told that a competing buyer had suddenly appeared at the exact moment we submitted our offer — after the property had already been on the market for around a year. While I obviously cannot prove whether this was accurate, it certainly felt very convenient and did not inspire confidence in the transparency of the process.
As the purchase progressed, the sales team were rarely proactive and did little to facilitate the transaction or support communication between parties. Several times my solicitor and I struggled to obtain basic information that should have been straightforward to provide. I often had to chase for clarity or updates that should have been part of standard sales progression.
Overall, the experience with the Leaders sales department has been frustrating, poorly managed, and lacking the professionalism I expected when buying a property. In my view, they contributed to unnecessary delays, confusion, and stress for everyone involved. Based on my experience, I could not recommend their sales service.

Poor service. They never answered the phone but it just gets diverted to HO. Preferred communications seem to be a text. In a business full of non professionals they seem to excel!

The best part of this purchase was being able to have access to the service of mortgage advisors at no extra cost. Morgan Thompson was absolutely extraordinary in his diligent follow-up and availability over the period of the purchase.
The second best was to have access to building insurance through Sian and her colleague.
I was also very happy to get the moving in service as a complimentary service

Was not rushed at the viewing. Very informative on the property.
So very professional in all aspects.
The whole viewing from first contact to arrange viewing through the viewing to follow up to get our feedback back has been conducted in the best possible way and this representative is a great asset to your agency.

I’ve dealt with many agents recently, most agents are not really listening to their potential buyer and their needs,Leaders rep Lily was the opposite, very attentive and understanding to the situation I’m in.

From start to finish Chloe Avery was first rate and my experience was amazing.
Kind regards

I honestly wish I read reviews before renting a property through leaders😪😪😪