Leaders - Norwich Avis 

Absolutely awful letting agents.
We had to live in a damp ridden freezing cold property. We always paid full rent and the additional no deposit option fees.
They still haven’t sorted the damp issues fully just hired dodgy builders to do the roof. But they didn’t bother insulating the walls so it will only yet worse.
our belongings got ruined and covered in damp constantly and my children’s health was at risk. We couldn’t afford to move so got stuck in this awful situation with not so much as a sorry.
When we eventually moved they’re now trying to charge us £480 “damage” costs for ridiculous issues that I’ve proved with photos do not all need doing.
They are now refusing to discuss the issues and demanding the money.
They simply do not care and do not do the job properly.
STAY WELL AWAY

We had a difficult situation with our tenants. I spoke to George Batley. He was extremely good in understanding our concerns and made a phone call to help with the situation.
This made me feel in good hands. Thankyou George
Steven and Glynis

We have had an excellent experience with Leaders Northwich and in particular Emma Thomas at the Northwich branch. Emma has been extremely professional, responsive and helpful throughout the process of finding our new tenancy and this has helped make what is typically a really stressful process very easy to manage. All of the online systems, e-documents etc. also helped streamline the whole process. We’ve been renting for 15 years now and have moved 4 times in that period, dealing with a number of letting agents in the process. Our experience with Leaders was by far the best.

Utterly useless company. A completely useless cog in a broken machine. My advice is to avoid all letting agencies and deal direct with a landlord but above all avoid Leaders.

* the company is a greedy cash grabber
* staff are lazy and rude
* as with all estate agents they will lie to your face about properties and prices
* lied about the state of the property
* lied about the availability of the house
* constantly hound customers for their data to sell.

Just a nasty company representing people who want to outsource their own specific nastiness.

Avoid at all costs. And I mean that literally too: pay more to avoid using Leaders. I’ve rented for years and dealing with Leaders has been the worst rental experience I’ve ever had. I will gladly pay more to avoid dealing with Leaders again.

Edit: generic response from the company as expected.

Update: 18 days into the tenancy for a house costing £1200 per month the rented property is still unavailable to live in.

Update x2: Continued terrible property management by Leaders Norwich. A leak was reported and left unfixed for 6 weeks. Took multiple requests and the work was left half completed. House is now filling with mould and frequent electricity cuts as the leak pours directly into the breaker box.

Update x3: It is now May 2023 and the issue is still unresolved. Leaders did send a clown around to stare at a wall covered in mould for a while and that clown announced everything was fine because, you know, they are a clown.

I would sincerely advise both landlords and tenants to avoid using this cowboy company.

Charge for doing a checkout but don’t give you results so don’t even know if they done one I have no idea how this company survives looking at all the terrible reviews it gets but I’m not surprised complete shambles from top to bottom