Dear Sylvie Auriemma,
First of all, please accept my sincere apologies for this situation and the unusual delay. You’re absolutely right to be concerned, and I completely understand your frustration.
This is truly a stroke of bad luck — our supplier for the separate framing kits unexpectedly left us in a difficult position, which caused delays in several shipments.
Please rest assured that we are by no means a fraudulent company. We’ve already prepared an immediate solution for you: I’d like to offer to send your canvas already framed, at no additional cost.
I’m confident that once you receive it, you’ll see the quality of our work and understand our good intentions. We’d be truly grateful if, after receiving your framed canvas, you might consider updating your review to reflect your full experience.
Again, my sincerest apologies for the inconvenience, and thank you so much for your patience and understanding.
Warm regards,