Leatherback LTD Avis 86

Rude & unreliable

Been racially abused by their agents on binance. I have screenshots and will be pursing a class action suit against them.

I must express my concern regarding the situation with my account. It has been over a year since my account, containing over 8 million naira and 2k pounds, was frozen without a clear explanation. I kindly request a refund of my balance.

I was also disconnected from the application, and to date, no refund has been processed. Despite my attempts to contact customer support, my funds have not been returned!

The App is so seamless and easy to use. I’m able to send money In multiple currencies fast. I haven’t had any issues so far and it’s always a great experience using them. I Recommend.

I love Leatherback for their timely responsiveness to my enquiries or requests.
Thank you

Leatherback is the most reliable cross-border payment app I have used. Their rates are highly competitive and fair. I will encourage you to try them out

Since I started using this company for the past one to two months, I haven’t had any issues until recently. Two weeks ago, I made a payment in naira to the provided account, but the corresponding pounds were never sent. I contacted customer service, but they have only been giving me copy-and-paste responses with no real solution.

I’m extremely frustrated because this payment was meant for my cousin’s school fees, and the school has now deregistered her portal due to the delay. I’m honestly fed up—I don’t understand why a Nigerian company are like this

Very rude customer service. No direct response to my questions just some vague, generic copy and paste responses. I have asked for reversal of my fund back into my naira account.
I will not recommend them for any serious transaction

GBP account not working from 13th Nov 2025 till date, made me lose money from companies and they require I change my bank, other than Leatherback. They called it "unreliable institution".

The anger and regret I feel right now.

This will be the last time using this app, can never be used for emergency purposes.

Terrible service experience.

Good job making me stranded.
Customer service responds rubbish and no number except emails.

Anything rating below 1
Good rate never use for emergencies transactions.

Waiting for over 72hours

If you love yourself or need to use money urgently, don’t dare use leatherback, it’s an advice

Very helpful and straightforward

Right from the onboarding stage till date, the courteous and professional culture permeates all you do. Your customer centric attitude is very commendable and reassuring.

The live chat and response is just genius and always giving feedback no matter the time, it’s amazing

I had a smoothand seamlessl experience using this app so far

Thanks hope for the excellent Support. I really love the experience

The customer service is top notch
Thanks to Chinenye

Mr Bamidele Adeshina helped me resolved an issue during our live chat and he was very helpful

The customer service experience is Topnotch. I’m really satisfied

The transaction process was very fast and customer service was great thanks to Chinenye