LekkeSlaap Avis 

Good customer service and very convenient easy to book places with the help of the friendly consultants

I have enjoyed every stay, booked on Lekkeslaap. I love the Tier rewards levels, because getting rewarded for loyalty, benefits Lekkeslaap as well, because now we book even more!

★☆☆☆☆

Horrendous experience.

After travelling approximately 1,500 km from Johannesburg to Cape Town with my family, we arrived at Canal Quays Unit 708 expecting the apartment that was advertised through LekkeSlaap and managed by Sought After Property Management. What we found was completely unacceptable.

The apartment was not in the condition shown in the advertising photos. There were holes and dampness in the ceiling above the main bedroom, mould and dampness in the bathroom, broken blinds throughout the apartment that could not close, missing kitchen chairs, and a general lack of cleanliness.

The maintenance issues were extensive:
• Both air conditioners were not working.
• The TV was not working.
• The main bathroom had a continuous water leak from within the wall plumbing.
• The second bathroom tap would not remain open unless physically held in position.
• Various fixtures and fittings were damaged or defective.

What was most concerning was being informed by the host’s representative that management was already aware of many of these issues, yet the apartment remained available for booking.

Communication was extremely poor. We attempted to contact the host through LekkeSlaap before arrival and received no meaningful response. After reporting the issues upon arrival, more than 18 hours passed without a satisfactory resolution. The alternative accommodation offered was either not comparable or would have required our family of four to be split into separate rooms in a different location.

Our family holiday started with stress, wasted time, missed plans and unnecessary expense instead of the experience we paid for.

The location and views may be good, but unfortunately the condition of the apartment and the handling of the situation made this one of the worst accommodation experiences we have had.

We booked and paid for one night in Langebaan. The next day we received a cancellation notice. This forced me to book alternative accommodation. Two days later I get a confirmation that our accommodation is now available again. I explained to the landlord and the customer service agent that due to their cancellation I had to reserve alternative accommodation. They just stick to some technical booking system rule and is only paying back 50% of my deposit. Amazing how they could cancel and not pay back the full deposit. Don't trust them with nothing!

I only use Lekkaslaap for bookings. I have only ever had efficient, reliable service through Lekkaslaap.

User friendly app, always has great deals and frequent updates/reminders of your bookings. Always lists the most beautiful places

Easy and seamless booking process. The holiday apartment was exactly as advertised.

Simple, clear, convenient bookings and easy bookings.

The agent are helpful, professional.Thry made my bookings so easy. Thanks

Lekkerslaap is awesome until you need a full refund. I couldn't go on holiday in Robertson in May 2026 due to the rains that destroyed roads, the owner agreed that I could get a full refund. I have been emailing and phoning back and forth with Lekkerslaap for over a month now. I either get "I will follow up with the accounts department" or they send me proof of payment of the refunds. I received ONE of the two refunds. Apparently the refunds were both successful BUT I only received one. They have given me all the reference numbers of their bank BUT my bank doesn't recognize any of them. I have also provided my bank statement twice proving that I have not received the second refund. Is anyone actually going to investigate this issue???
From Cindy

I had a great experience booking through LekkeSlaap. I was even able to contact my agent late upon checking in to ask a few questions.

Will only use Lekker Slaap. Booking.com allowed my Thee Imdloti Beach Unit to cancel my accommodation 2 days before leaving for me to run Comrades.

Variety options to choose from. Quick follow-up responses. Very reliable.

From the website to the reminder WhatsApps, where you can quickly and easily log in and get the hosts details, the address to quickly put into your GPS is very helpful and intuitive

Excellent customer service

Lekke Slaap is my 'go to' accommodation booking platform. It is user-friendly. I have had only pleasant experiences at their destinations.

Everytime I book accommodation through Lekkeslaap I feel valued as a client. Their end to end process... from initial booking to confirmation to reminders to reviews, is seamless, highly professional, and easy to engage with. I can't think of any improvements that need to be done... except maybe a little more rigour with confirming the accuracy of some accommodation venues.

Lekkeslaap saved me money compared to other booking sites
Always excellent service!

The app was easy to use and had great options for accommodation in South Africa. We also needed to make a change to a booking, and they were super helpful. I will definitely be using them again.

User friendly for everyone