Lemon Squad Avis 2 167

I requested an inspection at a small town dealership. The inspection was completed & I was happy with the inspectors work. The only item that was a potential problem was the time it took to get an inspector to the small town dealership. I requested an inspection on a Thursday. Most inspections are said to be done within 24 hours or so. Since mine was not in a large city area, it wasn't completed until the following Monday. Some dealers may not hold a car that long for an inspection. Just my 2 cents. I would use Lemon Squad again though.

It took almost a week to get a report, even after I called multiple times.

The report had over 300 pictures which is overkill, but not much was written about the car.

The car was road tested, but there was no mention about how the engine or transmission performed.

Fast and detailed report. Used them twice and excellent both times

I ordered the inspection for a used truck I was considering purchasing and immediately found that the timing they provide on the website is optimistic and apparently unrealistic so plan for a two day buffer on top of what’s promised.

I received the report and made the purchase based on the results which were all positive aside from some very minor interior things like the floor mat and passenger seat had some wrinkles.

Upon buying the truck and driving it home, I noticed a musty smell over time and I kept coughing. When I got home I looked under the seats to see what I could find and it didn’t take much searching to find a mold issue all over the place. There was also about an inch of water under the back seat so there’s definitely some kind of water incursion.

The truck now has a clear clicking noise when I drive so I’m working through identifying what’s going on there.

I’m really disappointed. I wouldn’t have purchased the truck if I would have been aware of these issues which is the very reason I purchased the inspection. Some of this is on me, I shouldn’t have fully trusted the inspection and done my own under seat inspection because I didn’t need much knowledge to do that. Would not recommend this service.

The initial set-up on your website was not straightforward, and imo needs improvement. Other than that, everything exceeded my expectations.

Lack of communication plus took way too long for the paperwork

The technicians do not exercise due diligence in the performance of their assigned tasks. Very sub standard work.

The report was written well and thoroughly.
The technician came out reasonably quickly (3 days from time of booking due to a weather issue) and seemed to get the report turned around very quickly as well. From time of booking to report in hand was 4 days.
I wasn't there to go over things with them which was one of the reasons I hired them. They were able to schedule with the person I was buying the car through and took care of all the logistics involved.

I would definitely use Lemon Squad again for the peace of mind when purchasing a used vehicle

The report I rec'd back was very detail and informative. Also the follow up rep I talked with was very knowledgeable. The combination of both of those things made me confident in moving forward to purchase the vehicle.

Received car battery dead after turning off. Date code on battery 2008. It’s 2026? Oil obviously not changed in forever black and thick. This uses 5w 30. Car running hot and can smell antifreeze so water pump, radiator, heater core, or thermostat has issues. Going to have to tow to my mechanic because afraid to drive.we count on your service and when your people do a poor job it’s upsetting because you are the eyes, ears, and knowledge to make a sound long distance purchase. Learned my lesson never again. Plus you charged me over $300. Just sad and ridiculous.

What a great service. Had to buy a used car a thousand miles away, and Lemon Squad ran all the traps and completed a thorough inspection and provided a detailed report that helped me arrive at my decision. Will use again and I highly recommend Lemon Squad. 5 stars.

The two most thorough inspections, as I've said before. It won't change, so no need for you to keep questioning me. Thanks. Henry.

Service and tech was professional and efficient.

I went online and scheduled the service on Thursday and Lemon Squad was out at the Dealership the very next day on Friday. They also sent me a very thorough and extensive report about the car they inspected for me, providing me with pictures all around and inside of the vehicle, along with a video of them starting the vehicle and allowing me to hear it run.

Had great experience with Lemon Squad. Stood behind there product 100%

Inspector said an abnormal engine sound upon start but provided no diagnosis. Good to know but no info. It took 2 days after the inspection to get a report back.

I had a very disappointing experience with Lemon Squad and would not recommend their service.

I purchased a pre-purchase inspection specifically because it included a test drive, which was a key factor in my decision. However, no test drive was performed. The company later claimed this was due to “access limitations” and circumstances outside of their control, but I have documentation from the dealership confirming that a test drive was in fact permitted.

What made this situation worse was their lack of communication. I contacted Lemon Squad immediately after receiving the report and was told to expect a response within 24–48 hours. Instead, it took over three weeks to receive a meaningful reply. By that time, the vehicle had already been sold, eliminating any chance to complete the inspection properly.

They offered a 50% refund as a “gesture of goodwill,” but I do not consider this acceptable. The test drive was not an optional add-on—it was a core part of the service I paid for and the primary reason I chose this company. The portions of the inspection that were completed do not replace that missing component.

Lemon Squad has refused to take accountability and continues to maintain that a full refund is not warranted, despite failing to deliver a key part of the service and failing to respond in a timely manner when the issue was raised.

Overall, this experience reflects poor communication, lack of accountability, and failure to deliver the service as advertised.

The front end of the process was executed well. It was timely and comprehensive, so want to give the inspector credit for a job well done. The back end of whatever the process is to take the inspectors input data, review it, and then get it to the customer is broken. Not timely especially in the case of used auto sales which can be chaotic requiring decisive action to be able to make negotiations progress in the case of pursuing a vehicle, or to eliminate candidates quickly. Time is critical and I only received the final report after calling your third party representative, which is also a failure point, as they can do nothing and have no responsibility in the process to help get priority or escalation. Only through extreme pressure did they respond by saying they would place a priority on processing the report, and I wasn't able to connect with a first party representative to have the discussion directly with Lemon Squad. The customer experience on the back end process was impersonal and sterile.

They showed up, the inspection was complete, thorough and with videos. I did not spend any money here, it was a great investment and well worth it!

At first, we loved their service. They inspected the car on the day promised and provided us with a very thorough written record with photos.

However, we quickly found out that they had missed MULTIPLE ISSUES that should have been caught.

(1) After driving the car on the highway for 20 miles, the brakes started squealing.
(2) The radiator hose was very soft and pliable and there was a noticeable crack in the radiator.
(3) Multiple fluid leaks (valve cover gasket, axle seal soaked with fluid, output shaft oil seal)

In all, we have spent an additional $8K on repairs since buying the vehicle.

We are NOT impressed that Lemon Squad did not find these issues during a 3-hour inspecition.