Bought a snakewood knife for $199 plus…
Bought a snakewood knife for $199 plus tax. Received a tariff bill from UPS for additional $70 that was not clearly disclosed on their site. The knife was red and the markings were very muted versus the brown one depicted on their site. The variation of the wood color and markings were not stated in their description of the knife. Asked for an exchange and was told had to ship back to France at my cost which would be $160 plus I assume will be another $70 of tariff on the new knife. So rather than returning the knife and spend another $230 on shipping and tariff and only have one new knife, I bought their Shu Crane for $150 at Harry’s Cigars in NJ authorized retailer and $10 shipping and have 2 knives. Save the hassle and buy in the US and ask for pics of the actual item. Even without the tariff, the return shipping cost is onerous and prohibitively expensive to exchange.
Réponse de LES FINES LAMES
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Regarding import duties and tariffs for orders shipped to the US, these fees are not charged or controlled by LES FINES LAMES. They are customs-related charges applied by local authorities and/or carriers upon import. This information is displayed in the cart before checkout, so customers are informed before placing their order.
Concerning the Snakewood handle, this material is genuine natural wood. Each piece is unique, the tone can range from lighter brown to reddish shades depending on the wood's natural characteristics.
We appreciate your feedback and welcome further discussion if needed.