Life Assure Medical Alert Avis 

Knowing someone is there to answer enquiries and receive information about what we have learned about the medical device.

Representatives are always patient and clear with solutions to questions.

If I'm out and not near a phone. I have my button to push for help.
I would push my button, even if someone else needed help.

Any potential or apparent falls have been responded to promptly and courtousley. These calls give the assurance that someone is there if and when they are needed.

I recently received a new Premium Mobile Max
Life Assure unit. Although I like the convenience of the unit, I find the clip on the back is very uncomfortable to wear! The manner in which the clip is designed and the fact that it is made of metal, makes it very uncomfortable when you clip it onto a waistband, it digs into your side or stomach….especially when you’re sitting down. I really don’t want to have to go back to wearing it around my neck!

My husband wanted the security of having assistance should he fall when I am not home. Life Assure was contacted and we received the unit and all the information within a very short time. Hooking it up was simple and now my husband is feeling much more confident that he has help, if required, 24 hours a day.

Easy to understand on phone and took time to answer all my questions clearly

I was Leary about inquiring about your products but in the end I thought I was going to make the right choice even though I hadn’t searched out other competitors.
I also was Leary about the setup by myself. I managed just fine except I didn’t know why or whento shut down the medic alert so I phoned and got all the answers to my questions and felt assured that I was comfortable to just start wearing my device.

I have not had to use the services provided but it has contacted me a few times ( in error) so I know that it is on top of most things I do and that is a peace of mind for me and I have a peace of mind in all that I do. The email I received states that a package is on its way but i have had my pendent for a few years now

Being a senior and making every dollar stretch I called with my concern with our ever growing expense at the grocery store and the kind young lady reassured me of my need for life assure and was able to reduce my monthly payment without making me feel foolish and humiliated.I commend her for her thoughtfulness and kindness towards me.
I have also many times accidentally set off the unit and get nothing but kindness when they call to see if I'm okay true customer service! Thank you from heart.

I gave an honest high praise review on Google and do not want to repeat myself.

The single most annoying customer service in the country. I want to return their crap and they refuse to provide the address.

I had a little problem with it but I think they fixed it

Customer service was easy and efficient. Received the system within days and got mom set up in minutes.

I set the alarm off by mistake. I was suprised at how quickly they called to see if I was ok. Everything was fine & I appreciated the call.

Prompt, professional. Explained everything I needed to know. Extremely friendly and helpful.

Call waiting time is too long. You probably need extra staff.

The response team are quick to answer the alert call, solving the issues at hand. It is essential to charge the responder nightly, and to test the responder once a month with the response team for accuracy.

the base stopped working and they replaced it right away I was very happy about that

Revision. Pam the manager reached out after our 1 star review and she was very understanding and understood our frustrations. She has assured us, that she has spoke with her team in regarding our situation and had recommended that if they have a query such as ours they are to reach out to management instead of leaving us frustrated and without service. Pam responded in a timely manor via email to our concern. We stand behind your product for our elder mother as it give us and her reassurance.