Life Supplies Avis 

Their customer service is excellent with prompt response. The toothpaste has a subtle flavour which leaves your mouth feeling fresh. I have sensitive teeth and this toothpaste has definitely helped. Would highly recommend.

Just received my first order, haven't even tried it and they are going to send my next refill. Its very expensive, dont know if i'll like it. The price they charge for the refillable containers is excessive. Im cancelling.

I really hope I can remove/upgrade this review but feel like this is the only way to get this company to listen. I have been waiting since 10th February 2025 for a response to my question about recycling my faulty toothpaste bottle, over 6 months!! Then on 21st August, I get told incorrect information about what can actually be recycled! Please can someone from Life Supplies actually answer the question I keep asking them?!

No customer service. Contact is by email only but no one answers. I applied twice for refer a friend but again nothing. I emailed twice no answer. I like the product but the pump is awful so stiff to use. I tried to cancel my subscription but can’t I can only change the date. I don’t want anymore.

Very responsive customer service, when needed, and I really like the toothpaste itself, but gosh the whole thing has become a faff. Replacement bottle has developed the same fault as the first one - jamming every time it's used - and the new pouches are a pain; toothpaste everywhere when you're trying to refill the bottle. A tube or dispenser of some kind, made of recyclable material would just be SO much easier.

Been a life supplies customer for almost a year and don’t have a bad word to say! Toothpaste is the best I’ve ever used and I love that it’s refillable. Would love them to do more products

Having tried a variety of lower plastic dental products (tablets, aluminium tubes etc) I feel these are the best so far. I love this toothpaste, a little pricey perhaps but seems to last a long time. And the dispenser is gorgeous matching exactly my bathroom basin splashback tiles. Thoroughly recommend.

Chased my subscription a week after the money left my account to be told it takes longer because they’re cutting down on C02 and whatnot, if it doesn’t appear a week later , get in touch again…it didn’t turn up , so got in touch again only to be told that it actually takes upto 2 weeks and if it’s not there by the following Monday, to get in touch again. It didn’t, I got in touch to get my money back and cancel the subscription and have yet to hear anything. Also the dispenser has packed up and now I have bad breath. Crest, all is forgiven. Pricey lifestyle garbage.

Mild toothpaste,no chocking

The toothpaste itself is good however it always ends making the bottle pump stuck. I got my bottle replaced 3 times and the company improved the formula to avoid this but seems like it didn't work, I have to open the bottle to take the toothpaste out every time I'm going to brush my teeth. I ended up cancelling my subscription.

Works well for me although I find the pump a little awkward at times, but I have arthritis in my hands so that doesn't help either.
I had 2 little stains on my lower teeth that have been there for years, even after dental hygienist and these have gone!
Yes, I had the problem with Toothpaste being left around the insides of the bottle near the end of packet 1. I just added a little water and shook each time I used till refill and all was good for me.
Bottle looks great and cleans great.
Have just ordered the deodorant so will review when used for a while.

I seldom write reviews but for 20 quid you'd hope that dispenser lasts at least a few pouches. Mine failed to pump after just one, and when reaching out to customer service they gave me suggestions on how to clean it and that it! You'd think I would've already tried fixing a 20 quid dispenser... and now it doesn't work it just adds to the waste in the world, instead of reducing it like what the company's ethos is! I've just resorted to squeezing the toothpaste out of the paper packets because they're way too expensive to just toss. Don't bother buying from them if it's durability you're after..

Really bizarre behavior from Farrida in customer services who decided to restart my subscription without any express permission and the company taking no accountability for an error on their end.
I had subscribed for a few months then received an email that there was an error in the batch and the toothpaste was too thick. Too right it was too thick, you couldn’t get it out of the bottle and then that broke the pump in the bottle. They supplied a discount code for free paste for their error, and this didn’t work and said I already had a better discount applied so would not give me the replacement toothpaste. I contacted them for a new bottle - no response. I contacted again and got a passive aggressive reply from farrida. She said I had applied the code for the new paste, which it had not but no point trying to explain this farrida, who has the customer service skills of Donald trump. I gave her a day to reconsider this stance, as clearly the code didn’t work, there’s no replacement sent out and then I cancelled.
Then farrida took it upon herself the send a passive aggressive response that she could see I had cancelled and she re-instated my subscription- absolutely not! This is directly against UK consumer law and the digital markets competition and consumers act - all subscriptions must have your express consent.
The problem also with resubscribing anyone is that you don’t get a notification that this has been done as well. Farrida either needs retraining or finding another job, and the company certainly need to look at their customer service team.
Now looking at the website, there’s no real story to it, it seems faceless, no one else to contact, no registered owner, who knows who runs it? what their morals and ethics are? who runs customer service, is it outsourced? Is it AI? I certainly don’t trust them with my data. Others have had similar issue with customer services being obstructive or absent.
Really below standard from a company that portrays itself as ethical. The company has no substance and seems to just run on referrals.

At first it seems great. You think you're saving the planet, and you're supporting a company with a valiant effort. However the actual toothpaste is so highly viscose, and so thick, that you get 50% down and the pump no longer works. There's a hole all the way down the middle of the glass bottle because the toothpaste is so thick, it's just staying at the sides, and you're pumping up air. And if you use an electric toothbrush, you can't even stick the toothbrush into the bottle to get toothpaste on the brush head, because the bottle is too long, and the toothbrush head doesn't reach the toothpaste at the bottom. So you end up buying plastic toothpaste again, with the life supplies toothpaste lying there completely unusable. This should really have been ironed out with testing. This must happen a lot because it started getting hard to pump toothpaste when I'd only used about 50% of the product. You end up bashing the glass bottle at the sides to try and dislodge the toothpaste at the sides.

Edit 13/08/2025
Life supplies have very kindly given me a 100% refund. They're a genuinely kind company with a true dedication to their customer base. I really appreciate this.

I am deeply disappointed by my experience as a Life Supplies customer over the past fifteen months. While I fully support the company’s mission to reduce single-use plastics—a cause I care about greatly—the lack of product quality control has been consistently frustrating. I have maintained a standing order for three toothpaste packs every three months. Although the product itself tastes excellent, at least two of the batches have been so thick that they blocked the glass dispenser, rendering it unusable. I am currently waiting for my third replacement dispenser, which is presently out of stock. Meanwhile, the customer support team has offered only discounts without addressing the underlying issue. This approach is neither sustainable nor environmentally responsible.

The hand wash pump doesn't always pump & there is no direct way of contacting the company to establish why there's a problem and how it can be solved. Very disappointing not to have an easy way of contact - only a way of ordering more product.

Antiperspirant does work, a bit sticky, I was allergic to it, if you order off your mobile you will not know you have subscribed which with the amount of complaints on here about it should be investigated! On a lap/desk top it clearly states subscribe or not.

I contacted the customer service team to find out if the mouthwash bottle was travel friendly and they responded saying it was. I bought it. However when it arrived it clearly was not suitable because there is no thread on the lid. It is secured by pushing down. Therefore in hold luggage it can easily come off. I asked for a free return because I was misled and they responded saying they don't accept returns of refills. I did not buy a refill. I bought an empty mouthwash bottle. I emailed again and they didn't reply. Very disappointed. I thought a website offering a premium product would have good customer service. I still have a mouthwash bottle I paid £18 for and have no use for, with no way to return it.

Nice product, easy transaction