Horrifying Customer Service & Complete Scam!
Beware! My 85 year old father's name and mailing address was stolen and used alongside my mother's credit card and billing address fraudently to make five purchases on the Life Support Labs website. I called and spoke to two customer service reps after my dad received two packages in the mail of product that he never ordered. The first rep had the audacity to tell me that I was lying and that my dad did indeed visit their website, make the purchases online, and provide his mailing address, credit card, and email address. He did nothing of the sort. He doesn't even know what CBD is, and wouldn't even know how to place an order online. Then she proceeded to read off a script about the benefits of CBD and give me a sales pitch, after I had just told her that they were fraudulent charges. Are you kidding me? Unreal! She interrupted me throughout the entire call, never told me what the charges were, nor did she give me an address to send the product back to. Moreover, she hung up on me while I was still talking. I called back and spoke to a second rep, explained the fraud, and she told me there were two orders placed online, but that he could only get a refund for one order, and that he'd have to pay a restocking fee because the product had been off their shelves for too long. What the heck?! I had to pry for more information and ask for the return address, which was different from the address that the product came from, and different from the return address on the website. I was finally able to retrieve the last four digits of the Visa that was used, and it turns out that it was one of my mother's credit cards, that my father's never used in his entire life. The fraud department at Visa told us that the credit card was used to make five purchases (not two) and that the total was upwards of $750! Are you kidding me?! Not only was this customer service experience infuriating, this is completely unnaceptable. I would advise everyone NOT to do business with this awful company.
22 février 2026
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