Paid and ordered item on 6th of July. 13 days later and have yet received any update on order no tracking number no communication at all.
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Lisez les avis des autres
I ordered 3 bracelets. One was out of stock. The communication on that was decent. I opted for a refund on that particular bracelet. Refunds take a minute to process but it was still pretty fast consi... Voir plus
The delivery was extremely long. The sizing is ridiculous. I we are a 2xl or 3xl. You're 5 xl was too small. I spent a lot of money for something I cannot wear. That's a very poor way to do bus... Voir plus
This is a nice quality sweatshirt and the embroidery is truly spectacular. It arrived in a vacuum-packed bag and was very wrinkled. I was afraid that the wrinkles would be difficult to get out, howe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Company Name: Light and Faith Website: lightandfaith.com Location: Albuquerque, New Mexico, USA Email: contact@lightandfaith.com Industry: E-commerce – Faith-Inspired Apparel & Accessories About Us: Light and Faith is a faith-driven lifestyle brand dedicated to spreading positivity and spiritual inspiration through thoughtfully designed products. Our mission is to empower individuals to express their beliefs and values in everyday life. Our product range includes: Apparel: Comfortable and stylish clothing featuring faith-based messages. Drinkware: Durable tumblers and mugs adorned with uplifting scriptures and designs. Accessories: Items that serve as daily reminders of hope, love, and faith. We are committed to quality craftsmanship, customer satisfaction, and fostering a community centered around faith and positivity. Customer Commitment: Production Time: 2–3 business days Shipping Time: 8–12 business days Shipping Policy: Free shipping on orders over $68 Returns: Hassle-free return policy to ensure customer satisfaction Connect with Us: Facebook: facebook.com/lightandfaithshop Instagram: instagram.com/lightandfaith YouTube: youtube.com/@lightandfaith Join our community and let your light shine through faith-inspired living.
Coordonnées de contact
1209 Mountain Road Place Northeast, 87110, Albuquerque, Etats-Unis
- contact@lightandfaith.com
- lightandfaith.com
2,8
Moyen
52 avis
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A répondu à 67 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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A Beautiful Reminder of God's Love
I’m completely in love with my Light and Faith tumbler! The design is breathtakingly beautiful, every detail feels intentional and full of meaning. It’s not just a cup; it’s a daily reminder of God’s love, grace, and constant presence in my life. I find myself smiling every time I take a sip because it keeps my heart centered and my faith front and center throughout the day. 🙏✨️💛
17 octobre 2025
Received a broken crucifix
Received a broken crucifix. The back was broke and the foot of Christ was broke the company blamed the shipping company, but nobody has taken responsibility.
18 octobre 2025
Réponse de LightandFaith
Hi, we’ve responded to your email and assured you that we would take full responsibility for the issue — without blaming or denying it — and you agreed with the way we handled it. However, we noticed that your review doesn’t seem to reflect our resolution.
Love it
I love, love, loooove my medium purse. I took a long time to get here but I'm very happy with it. It's lightweight leather.
The packaging was plastic and bubble wrap only, if they had it in a box it would have came without wrinkles in the corners.
14 octobre 2025
Réponse de LightandFaith
We're so glad you love your medium purse — thank you for your patience and kind words! 💛
And thank you for the feedback about the packaging. We'll keep that in mind as we work to improve.
The lid that came with the tumbler…
The lid that came with the tumbler doesn’t align correctly making it unusable.
30 septembre 2025
Réponse de LightandFaith
We are sorry for the problem with the lid! We have contacted you to send you a replacement. Please check your messages for further details.
Return policy is horrible
Return policy is horrible, people make mistakes. And your site is navigate able.plus also you have no way of contact a customer service representative, and it takes days for any response, I never in all my 68 years had to deal with such a policies or trying to contact a service rep.id this is your type of policy it should be posted up from before order is confirmed so customers are aware before they proceed
4 octobre 2025
Réponse de LightandFaith
Hello, you have chosen the wrong product for this order. First you said that we delivered the wrong item to you and you want to return it because of that. But after we sent you pictures of your order, you said that everyone makes mistakes and that our company is terrible and left this review. We have been replying to your messages every day to resolve this order, and have also requested a refund but you have not responded.
Not personalized as I had ordered
My order didn’t arrive as expected even with all the emails I received about it being quality checked. It’s still a beautiful journal, but I had marked and paid to have it personalized and it was not personalized when it arrived. That was disappointing. It also took 2 weeks to arrive from the time I ordered it, so returning it would be silly because the person I’m giving it to will be gone on their mission by the time a new one arrived.
30 septembre 2025
Wasn’t Personalized
Received the order and it looked great but wasn’t personalized on the handle like ordered.
29 août 2025
Réponse de LightandFaith
Hello,
Thank you for your feedback on the product. As shared, the personalization is printed on the body of the cup – which is the default position – because you did not leave any notes requesting engraving on the handle.
We hope you will consider adjusting your review if you feel satisfied with the product and service after being clearly explained.
Your support is a great motivation for us to improve more and more.
Sincerely thank you!
Be prepared to wait a month for your order
We placed an order on August 23, 2025. On September 3rd they made a shipping order for our package. On September 8 I contacted the company because our package had still not been picked up to ship. They answered on the 9th they'd contact the shipping company "soon" to get it moving. Today is the 11th and the shipping company STILL hasn't picked up the package and begun shipping. They don't tell you ANYwhere that this is coming directly from CHINA and will take a month (or so) to arrive. The USA locations aren't where these items come from. These were birthday presents we needed by the 12th of September - tomorrow. Unacceptable. Too bad, too, because we were so happy to have found a company making Christian things.
4 septembre 2025
Réponse de LightandFaith
We sincerely appreciate your patience and understanding. We’ve just updated your order with the latest tracking information — it’s currently on its way and is expected to arrive early next week.
Please don’t worry — your package is moving through the delivery process, and we’re confident it will reach you soon.
If possible, we kindly ask you to hold off on leaving a negative review until the delivery is completed. We’re doing our best to ensure everything goes smoothly, and your satisfaction means a lot to us.
Thank you again for your support
Both tumblers are beautiful!!
Both tumblers are beautiful!!! I’m so pleased. I can’t wait for my Aunt’s birthday to give one to her. Thank you for such a beautiful item.
25 juillet 2025
Much better!
I received the cup with a few flaws, and for what I paid, i wanted some sort of correction. I tried to reach out and no one got back to me. I could have overlooked the scratches and dings, but being ignored is bad business.
Update: the company reached out to me and sent me a replacement free of charge. That was not only a great surprise but made up for my earlier frustration.
13 juin 2025
Réponse de LightandFaith
I just created an account here to try it out but I'm glad you found me here. You can let me know you contacted me via Facebook page or email. Please leave your contact information and I will assist you right away.
If you are shy about sharing information here, please contact us via email: contact@lightandfaith.com
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