Customer service fast to reply. No trouble at all to resolve my lost parcel (immediately been sent a new set of lamps) and no annoying red tape or frustrating rules they need to follow. Will buy from... Voir plus
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Lisez les avis des autres
Really great service. Ordered the Ruzo ceiling pendant with four porcelain shades. On opening the box, one shade was broken. Reported via the online contact portal and received an email response almos... Voir plus
L'entreprise a répondu
I placed an order last weekend with delivery promised in 3-5 working days. I'm now past that time and it's still showing as "unfulfilled". There's no number on their website, only a webform. My mes... Voir plus
I never usually leave reviews but I was so pleased with the quality of the product and the delivery service that I felt the need to leave one. The ceiling light and shades were beautiful and of excel... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UK-based lighting experts Niki Wright and Scarlett Hampton founded lights&lamps to bring innovative, design-led lighting solutions directly to customers for the first time. With over 25 years of combined experience in designing and developing best-selling lighting collections for the British high street, lights&lamps is the go-to brand for stylish and high-quality lighting. Our expertise in materials and construction ensures that every product is well-designed, offering the best value and quality across a range of contemporary styles. We strive to match market-leading designer brands in terms of quality and design, while catering to budgets of any size. At lights&lamps, product design is our passion and we continually innovate with various materials to take the lighting industry in new directions.
Coordonnées de contact
Lightsandlamps.com, EX32 8AW, Barnstaple, Royaume-Uni
- sales@lightsandlamps.com
- lightsandlamps.com
4,3
Excellent
515 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service fantastic
Customer service fast to reply. No trouble at all to resolve my lost parcel (immediately been sent a new set of lamps) and no annoying red tape or frustrating rules they need to follow. Will buy from here again!
16 avril 2026
Avis spontané
Excellent! So Pleased!
I never usually leave reviews but I was so pleased with the quality of the product and the delivery service that I felt the need to leave one.
The ceiling light and shades were beautiful and of excellent quality and it was just right for the price.
2 avril 2026
Avis spontané
Réponse : lights&lamps
Hi Barton,
Thank you so much for taking the time to leave such a lovely review!
We’re absolutely delighted to hear how pleased you are with the quality of the light and the delivery service. It really means a lot to us, especially as you don’t usually leave reviews.
We hope you enjoy your light for many years to come, and we’d be thrilled to assist you again in the future.
- lights&lamps team ✨
Jeanette was brilliant
Jeanette was brilliant - super responsive and helpful after an issue with our light. So much so that we won’t hesitate ordering again despite the issue we had. Thanks
27 mars 2026
Avis spontané
Réponse : lights&lamps
Hi Kate,
Thank you so much for your kind words!
We’re delighted to hear that Jeanette was able to help and turn your experience into a positive one.
We really appreciate your support and look forward to assisting you again in the future.
- L&L team ✨
Great after sales customer service
Update: Rating upgraded to 5 stars. Thank you Lights and Lamps for promptly addressing my problem even after close to 2 years! Issue resolved. Thank you again.
Here is the review. For a 270£ lamp I expected atleast the engineering to be done right. Its not about the looks only. I bought the brass boule 2 years back and from day 1 only three of the four bulbs would light. TheI changed the bulb but that didnt help and I realized the problem is with the bulb holder which is loose. Yes I have never contacted you before. But yesterday after 2 years of looking at my insufficiently lit room I was just frustrated. I think you have already asked me about the order details separately so there you have everything you need to know.
18 juin 2025
Avis spontané
Réponse : lights&lamps
Hi Mayank,
Thank you for your updated review.
We would like to kindly remind customers that raising any concerns promptly to sales@lightsandlamps.com or through the contact form on our website allows us to assist as efficiently as possible. We take great care and pride in our products and always strive to respond to enquiries quickly, so our customers can receive the support they need. We regret that we did not have the opportunity to resolve this matter before receiving your rating.
Our customer service team has already reached out to you directly, and we are pleased to see that your query has now been resolved to your satisfaction. Thank you again, and we hope to welcome you again in the future.
– L&L Team ✨
5 Stars
Absolutely phenomenal products, ordered 5 times now for different needs therefore had a spectrum of the designs they offer and each one has exceeded expectations. Really would recommend, great find!
19 mars 2026
Avis spontané
Réponse : lights&lamps
Hi GH,
Thank you so much for your kind words and for being a loyal customer!
We are thrilled to hear that you have enjoyed the variety of designs and that they have consistently met your expectations. Your recommendation means a great deal to us, and we look forward to continuing to provide products you love for all your future needs.
– L&L Team ✨
Excellent customer service
Excellent customer service! We accidentally broke a plastic ring (our fault) and they speedily replaced it for free. Lots of people have commented on our light, we love it!
16 mars 2026
Avis spontané
Réponse : lights&lamps
Hi Alejandra,
Thank you for your kind feedback! We are glad we could quickly assist with the replacement, and it is wonderful to hear that your light is receiving so many compliments. We truly appreciate your support and are delighted that you love it!
– L&L Team ✨
Superb lights & customer service
Superb lights & customer service. Brilliant 🤩
18 mars 2026
Avis spontané
Réponse : lights&lamps
Hi B,
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with both the lights and the service, it really means a lot to us.
We truly appreciate you taking the time to share your feedback and hope to welcome you back again soon!
– L&L Team ✨
I had a great experience with this…
I had a great experience with this company. My order arrived just 2 days after purchasing.
Customer service was excellent when I had a question, and the items were exactly as described and of really good quality.
Would definitely order from them again.
25 février 2026
Avis spontané
Réponse : lights&lamps
Hi Amy,
Thank you so much for your kind review!
We’re delighted to hear that your order arrived quickly and that you had a positive experience with our customer service. It’s also wonderful to know that you’re happy with the quality of your items.
We really appreciate you taking the time to share your feedback, and we look forward to welcoming you back again soon.
Kind regards,
- L&L Team ✨
Dangerous fittings - beware!
We purchased a couple of lights for our renovation - one of which was a heavy chandelier which, upon inspection/installation, raised serious safety concerns. The entire weight of the fitting (approx 20kg with glass leaves) was effectively supported by four small decorative screws rather than a properly engineered structural mounting mechanism. For a product of this size and weight, that is not just disappointing — it is potentially dangerous.
When I raised this, the company did not meaningfully engage with the substance of the issue. Instead, the response focused almost exclusively on the fact that their 28-day returns window had expired. At no point was there any serious attempt to address the structural concern, assess whether the mounting design was appropriate, or offer inspection, repair, or replacement. The existence of a returns policy does not negate the expectation that a product — particularly a heavy ceiling fixture — should be safely and properly engineered.
Some of the products at Lights & Lamps may be cheaper than competitors but for a reason. Beware before hanging their fittings up over people’s heads!
5 janvier 2026
Avis spontané
Réponse : lights&lamps
Hi Michael,
Thank you for taking the time to leave your feedback.
As discussed, your chandelier, along with all of our chandeliers goes through a thorough design, engineering, and testing process in line with British Standards. We can confidently assure you that the construction and fixings are entirely suitable for the weight of the product. In fact, they are tested to four times the maximum load so there is no safety risk when the product is installed correctly.
While we understand that some components may appear decorative, they are in fact engineered and designed to be fully fit for purpose. For this reason, we are confident that the concerns raised regarding safety are unfounded.
As outlined in our standard installation instructions, we always recommend that a qualified electrician installs our lighting. The chandelier should be mounted before fitting any glass elements, ensuring the installer is not required to support unnecessary weight during electrical installation. We understand this process was not followed in this instance.
With regard to the return request, we were unfortunately unable to accept the item back, as the wiring had been cut and altered. This means the chandelier was no longer in resellable condition and therefore fell outside the terms of our returns policy.
Despite the fact there is nothing wrong or dangerous about the chandelier and because you had already fitted it and therefore rendered it unsaleable; as a gesture of good will to your interior designer we refunded 80% of the value.
We’re sorry that you remain dissatisfied, however the information provided in your review does not accurately reflect the product’s design, testing, or the circumstances surrounding the return.
In conclusion, your review is incorrect and unfair given the fact we have gone above and beyond for what was a false claim.
If you or anyone would like to discuss this issue further please do so by contacting our customer service team directly, they are always available to help.
- lights&lamps team ✨
L&L products are beautiful
L&L products are beautiful. We’ve placed two orders now and absolutely love them. The customer service team are very quick to resolve issues where needed. It’s worth paying a bit more for quality, exquisite design and a 1st class service.
26 janvier 2026
Avis spontané
Réponse : lights&lamps
Hi Rebecca,
We’re absolutely delighted to hear that you’re loving your new light pieces and that you’ve had a positive experience across both orders. It means a great deal to us that you’ve noticed the care we put into our designs as well as the service we provide, our team will be thrilled to hear your kind words.
Thank you again for your support and trust in us. We look forward to welcoming you back in the future and helping you find more pieces you’ll love for your home.
- lights&lamps team ✨
Ottino Table Lamp
We received our Ottino table lamp today and are delighted with the purchase. The lamp is a new highlight in our home. Beautiful design and good quality product.
3 février 2026
Avis spontané
Réponse : lights&lamps
Hi Nathan,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that you’re so happy with your Ottino table lamp and that it’s become a new highlight in your home. It’s wonderful to know the design and quality have met your expectations.
We truly appreciate your support and hope to help you again in the future.
- lights&lamps team ⭐
The best customer service I've ever…
The best customer service I've ever experienced. The wall lights are perfect. A big thank you.
2 février 2026
Avis spontané
Réponse : lights&lamps
Hi Joanna,
Thank you so much for your kind words!
We’re absolutely delighted to hear that you had such a positive experience and that you’re happy with the wall lights. Knowing that our customer service stood out to you really means a lot to our team.
A big thank you from us as well, we truly appreciate you choosing L&L and hope to help you again in the future.
- lights&lamps team ⭐
This company is great to deal with
This company is great to deal with; I had a couple of questions which Jeanette answered quickly and efficiently so I felt confident placing an order. The products arrived promptly, very well packaged in sustainable packaging. The quality of the products is first rate.
7 janvier 2026
Avis spontané
Réponse : lights&lamps
Hi Ms Nairn,
Thank you so much for your lovely feedback!
We’re delighted to hear that Jeanette was able to help and that you felt confident placing your order. It’s also great to know the delivery, packaging, and product quality all met your expectations.
We really appreciate you taking the time to share your experience — it means a lot to us!
- L&L Team ⭐️
Great customer service and product
Great customer service and product
We had a slight false start as the lamp initially arrived damaged. However, Customer Service responded fast, and replaced the lamp within 2 days with zero hassle for us.
Plus, the lamp that arrived undamaged is great - looks and feels like it's high quality
20 janvier 2026
Avis spontané
Réponse : lights&lamps
Hi John,
Thank you so much for taking the time to share this!
We’re really sorry about the initial issue, but we’re so pleased our customer service team could resolve it quickly and smoothly for you. It’s great to hear that the replacement arrived promptly and that you’re happy with the quality of the lamp.
Thank you again for your understanding and for recommending us — it truly means a lot!
- L&L Team ⭐️
Excellent service, excellent lamp!
I love the lamp itself and I'm very happy with the quality. I would particularly like to highlight the service, I had an issue with delivery due to an issue outside of their hands and Yui worked quickly to get this resolved for me. Really appreciated the quick and responsive help, highly recommended!
16 janvier 2026
Avis spontané
Réponse : lights&lamps
Hi Alex,
Thank you so much for your lovely review!
We’re delighted to hear you’re happy with the lamp and its quality, and it’s especially wonderful to know that Yui was able to help resolve the delivery issue quickly for you. Your kind words really mean a lot to our team.
Thank you for recommending us — we truly appreciate your support!
-L&L Team ⭐️
Terrible quality and inflexible customer service
I received a light that was visibly scratched on arrival all over the light arms. Unfortunately, I already had an electrician booked and, as anyone who has arranged one knows, appointments are not easy to rearrange. As a result, I had no choice but to proceed with the installation.
I contacted Lights & Lamps to request a partial refund to reflect the damaged condition of the item. Despite the issue clearly being present on delivery, they refused to honour a refund on the whole of the order.
I spoke with Jeanette regarding this, but the response was inflexible and disappointing given the circumstances.
Overall, the lack of goodwill and customer care has left a very poor impression. I won’t be purchasing from Lights & Lamps again.
9 janvier 2026
Avis spontané
Réponse : lights&lamps
Hi Michelle,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not meet your expectations.
We would, however, like to clarify a few points for accuracy. Upon being contacted, we did offer a partial refund for the affected item, in line with our returns and goodwill policy. We also went beyond our standard practice by offering a higher-than-usual partial refund, which was extended not only to the affected item but also as a gesture of goodwill toward the wider order.
We always aim to handle concerns fairly, professionally, and with flexibility, and we regret that this resolution did not feel sufficient from your perspective. Your feedback has been noted and will be shared internally as part of our ongoing efforts to improve.
Thank you again for raising this with us.
- Light&Lamps Team ✨
These lights are amazing
This company is amazing. Both myself and my daughter have ordered lights from Lights and Lamps and they are such amazing quality and so different in style to anything else out there. The customer services is so responsive and friendly too.
We highly recommend them.
Regards
Debbie
19 décembre 2025
Avis spontané
Réponse : lights&lamps
Hi Debbie,
Thank you so much for your wonderful feedback — it truly means a lot to us.
We’re delighted to hear that both you and your daughter are enjoying your lights and that the quality and design stood out to you. It’s also lovely to know our customer service made a positive impression.
Thank you for choosing Lights & Lamps and for your support — we really appreciate it.
- Lights&Lamps Team ✨
Great customer service
Really great service. Ordered the Ruzo ceiling pendant with four porcelain shades. On opening the box, one shade was broken. Reported via the online contact portal and received an email response almost immediately, and a new shade ordered shortly thereafter. Lovely product and great customer service from Yui Newhook.
18 décembre 2025
Avis spontané
Réponse : lights&lamps
Hi Victoria,
Thank you so much for your kind review — we really appreciate you taking the time to share your experience.
We’re very sorry to hear one of the shades arrived damaged, but we’re glad we could resolve this quickly for you. It’s great to hear you’re happy with the Ruzo pendant, and we’ll be sure to pass your lovely feedback on to Yui — she’ll be delighted.
Thank you again for choosing Lights & Lamps, and we hope you enjoy your new lighting for many years to come.
- Lights&Lamps Team ✨
I love my Solara pendants!
I love my Solara pendants!
I ordered two of the Solara pendents (medium sized) for two rooms in my flat. They're beautifully designed, excellent quality and look so stylish - I'm really pleased with them and would definitely reorder from lights&lamps. Their communication and customer service has also been excellent - big thank you to Yui for your recent help too!
16 décembre 2025
Avis spontané
Réponse : lights&lamps
Hi Sophie,
Thank you so much for taking the time to leave such a lovely review — we’re absolutely delighted to hear how pleased you are with your Solara pendants!
It’s wonderful to know they’ve worked so well in your space, and we’ll be sure to pass your kind words on to Yui, who will really appreciate the mention.
Thank you again for choosing Lights & Lamps!
- Lights&Lamps Team ✨
Amazing Customer Service
The delivery company didn’t deliver my parcel and it was rectified immediately with a new one being dispatched straight away. Very quick response and very pleased with the customer service !
5 décembre 2025
Avis spontané
Réponse : lights&lamps
Hi Louisa,
Thank you so much for your kind words! We're so happy to hear that we have been able to resolve the issue so quickly. Your support truly means a lot to us!
- lights&lamps team ✨
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