Inherited some Lightwave gear with my new house but couldn’t link the hub to my account. I contacted support and Dylan fixed the 'device already belongs to a location' error in no time. Really impress... Voir plus
L'entreprise a répondu
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Emailed for support with a couple of sockets that wouldn't update. Support replied the next day and was able to understand the issue and advise the solution immediately. Very good service. Only critiq... Voir plus
L'entreprise a répondu
Excellent response to a wee problem. Excellent products. The LightwaveRF smart plug, is the only one I know that does not obstruct USB charging sockets on UK wall sockets
L'entreprise a répondu
Amazing service and knowledge from the technical team at Lightwave. Even though I’ve had a lightwave system for a while with no issues they troubleshooted my issue and it was fixed really easily.
L'entreprise a répondu
À propos de l'entreprise
- Société domotique
- Fournisseur de composants électroniques
- Entreprise d'électronique
- Magasin de luminaires
- Entreprise de logiciels
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Les gens ont aussi consulté
Dylan and Jack sorted out all of the…
Dylan and Jack sorted out all of the problems for me.....very patient and non pressure...... very handy for someone like me who is not the sharpest knife in the drawer. Quality product that works really well. Excellent all round !!
5 décembre 2025
Avis spontané
Réponse : Lightwave
Hi Mike,
The Lightwave Team would like to thank you for taking the time to leave such a kind review. They are really pleased to hear that Dylan and Jack were able to get everything sorted for you. The team is glad their patience and support made the process easier, especially when things can feel a bit technical at times.
They truly appreciate your feedback about the products and are delighted to know everything is now working well for you.
Thanks again for your time and for choosing Lightwave.
The Lightwave Team
Lightwave products and customer support
We use Lightwave dimmer switches and sockets within an amazing extension we've created at our property. Our electrician originally set up our Lightwave products at the time, and since then we've had a few technical difficulties.
I contacted Lightwave and their technical support to look at these issues, and the customer service I experienced has been second-to-none. Today both Eve and Dylan helped remotely reset our products and did a fantastic job (even creating bespoke routines to easily lock the dimmer switches so we can clean them).
I cannot recommend Lightwave products and their excellent customer support highly enough!
5 décembre 2025
Avis spontané
Réponse : Lightwave
Hi Simon,
The team is really pleased to hear that the support received from Eve and Dylan made such a positive difference. Remote resets and bespoke routines can be a bit involved, so it is great to know everything was resolved smoothly and that the new cleaning-lock routine is working well for you.
The team truly appreciates the recommendation and is glad the Lightwave products are helping you get the best out of your extension.
Kind regards,
The Lightwave Team
If you’re thinking about investing in…
If you’re thinking about investing in smart lighting or power for your homes, I would highly recommend Lightwave, yes they are more expensive than cheep substandard alternatives but your paying for superb quality not only in the products but also in the customer support, Iv spoken with Dylan Price 3/4 times to run though setting up the app an also purchasing further products and his knowledge has been second to none extremely helpful and very friendly to deal with! This is worth every penny extra your paying the this level of support!
Personally Working in B2B and B2C industry I can say that this service is top notch!!
4 décembre 2025
Avis spontané
Réponse : Lightwave
Hi Joshua,
Thank you for such a detailed and thoughtful review.
The team is delighted to hear that the quality of both the products and the support has stood out. Dylan will be especially pleased to know that his knowledge and friendly guidance made such a positive difference while setting up the app and choosing additional products.
It truly means a lot to receive such high praise, especially from someone with experience in both B2B and B2C. Your recommendation and kind words are greatly appreciated by the whole team.
The Lightwave Team
Issues with switches
I have been having a few issues with my switches, so I contacted Lightwave for assistance.
Eve has been my contact and has been very helpful and informative and has followed up many times to make sure we got everything resolved - great support
4 décembre 2025
Avis spontané
Réponse : Lightwave
Hi Bruce,
Thank you for taking the time to share your experience.
The team is really pleased to hear that Eve was able to support you so thoroughly and follow everything through to resolution. Providing clear, consistent support is always the aim, and it is great to know that came across.
The Lightwave Team
Excellent technical department
Having purchased a unit last week I received a phone call from the Lightwave technical department. They wanted to know if I had been able to install the product and whether there was anything they could help with. I had a couple of questions and they were swiftly and completely answered. Well done Lightwave
2 décembre 2025
Avis spontané
Réponse : Lightwave
Hi there,
Thanks so much for the wonderful review.
The team is really pleased to hear that the follow-up call was helpful and that your questions were answered quickly and clearly.
It is great to know the installation went smoothly and that everything is up and running as expected.
If anything else is ever needed, the team is always here to help.
The Lightwave Team
Restore feature
I had a small issue where i deleted some macros, and the team ran a restore of an old version so get my macros back up and running within a few hours. Great services.
2 décembre 2025
Avis spontané
Réponse : Lightwave
Hi there,
Thanks for the great review, it is really appreciated.
we are really glad the team were able to restore the macros quickly and get everything back up and running for you.
If anything else is ever needed, just let the team know, they are always happy to help.
Lightwave Support Team
Eve was really efficient and friendly
Eve was really efficient and friendly. She took a task that I had been avoiding for months and sorted it out for me in about 60 seconds. I am delighted!
1 décembre 2025
Avis spontané
Réponse : Lightwave
Hi there,
Thank you for the lovely feedback! We are really pleased to hear that Eve was able to get everything sorted so quickly for you. She will be chuffed to know she made such a difference.
If you need anything else at all, we are always happy to help.
Have a great day,
Lightwave Support Team
Today I called Lightwave with a problem…
Today I called Lightwave with a problem pairing my lights to work with Google The gentleman that I spoke to was so kind and had so much patience with me and got it to work. What more can I say first class service would recommend to anybody
1 décembre 2025
Avis spontané
Réponse : Lightwave
Hi Clive,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience. I am glad to hear that we were able to get everything paired with Google and working as it should.
If you ever need a hand again, we are always here to help.
Have a great day,
Lightwave Support Team
Phoned on the off chance out of hours…
Phoned on the off chance out of hours ,only to get a returned call from Dave who helped with my query, and process my order.👏👏👏
28 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Andrew,
Thank you for the great review.
We are really pleased Dave was able to return your call and help with your query, especially out of hours.
It’s great to hear everything was sorted and your order was processed smoothly.
We appreciate you taking the time to share your experience!
The Lightwave Team
Brilliant
Excellent experience, great products and the best customer service you'll find anywhere.
26 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Martin,
Thanks so much for the brilliant review.
We are really glad to hear you’ve had an excellent experience and that you are enjoying the products.
If you ever need anything or have questions in the future, we are always here to help.
Thanks again for the kind words!
The Lightwave Team
Fantastic customer service from Eve
Fantastic customer service from Eve, very helpful and easy to get the help I needed.
21 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Nick,
We’re really glad to hear that Eve was able to provide such helpful and straightforward support.
It’s great to know you found it easy to get the assistance you needed. Thanks for taking the time to leave a review.
Kind regards,
The Lightwave Team
Problem with hub
Callum from lightwave fix my problem with my hub very fast and link my two gang switch for me, would like to say thanks for you help and you deserve max stars.
Mr Gould
26 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Mr Gould,
We’re really pleased to hear that Callum was able to quickly sort out your hub issue and get your two-gang switch linked.
Thank you for the generous feedback, it means a lot to the team.
Kind regards,
The Lightwave Team
Callum was excellent at confirming the…
Callum was excellent at confirming the wiring when replacing an existing two way 2 gang dimmer system
25 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Steve,
We’re really glad to hear that Callum was able to help confirm the wiring for your two-way, two-gang dimmer setup.
It’s great to know the support made things clear and straightforward for you.
Kind regards,
The Lightwave Team
Very satisfied customer
Have had Lightwave for 15+ yrs, has worked flawlessly, on the very rare occasions when I have had issues, the tech & sales departments are always so helpful.
And I’d like to say a very big thank you to Jack for his help & support. Superb.
25 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Phil,
It’s fantastic to hear you’ve been with Lightwave for over 15 years and that the system has served you so reliably.
We’re also really pleased that both our technical and sales teams have been able to support you whenever needed.
Jack will be delighted to know his help made such a positive impact.
Thank you for your long-standing trust and kind words.
Kind regards,
The Lightwave Team
The service provided was absolutely…
The service provided was absolutely fantastic and Eve the consultant
was brilliant !!!
Thank you.
Jas
20 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Jas,
We’re delighted to hear you received fantastic service, and it’s wonderful to know Eve made such a positive impression.
Thank you for taking the time to share your feedback.
Kind regards,
The Lightwave Team
It is refreshing to have a company that…
It is refreshing to have a company that has a direct call number on their website and an English service centre. I called the service centre and got through to Jack he quickly understood my issues (which was a third party led low level strip light switched by a Lightwave dp switch) and instructed me in to how I can fix the problem. Jack was very knowledgeable and polite, I can’t rate Lightwave high enough brilliant products brilliant service. Well done to all in the Lightwave company.
21 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Leon,
We’re really pleased to hear how refreshing your experience felt and that you were able to get straight through to our support team.
It’s great to know Jack was able to quickly understand the issue with your third-party LED strip and guide you to a fix.
Your kind words about both our products and service mean a lot to the whole team.
Kind regards,
The Lightwave Team
Fantastic service by Eve
Fantastic service by Eve on the Lightwave team
Got all issues sorted with no fuss whatsoever, and really responsive.
All round great service
24 novembre 2025
Avis spontané
Réponse : Lightwave
Hi David,
We’re delighted to hear that Eve was able to get everything sorted quickly and smoothly for you.
It’s great to know you found the support responsive and hassle-free.
Thank you for the fantastic feedback.
Kind regards,
The Lightwave Team
Really great response from Dylan
Really great response from Dylan. He arranged a call to discuss my problem and when it couldn't be quickly resolved he helped me source the replacement parts.
21 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Andrew,
We’re really pleased to hear that Dylan was able to support you so thoroughly.
Arranging a call and helping you find the right replacement parts is exactly the level of service we aim for.
Thanks for taking the time to share your experience.
Kind regards,
The Lightwave Team
Excellent support throughout the journey
The full experience from start demo to consultation to purchase and post sales is fantastic. Dave is an expert, very knowledgeable and has been a guide on helping to identify the right solutions. He’s been great to work with and I would highly recommend Lightwave and his service. The entire team that I’ve spoken with have been great
20 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Salman,
We’re thrilled to hear that your experience from the initial demo through to installation and post-sales support has been so positive.
Dave will be delighted to know his guidance and expertise made such a difference in helping you find the right setup. It’s also great to hear the rest of the team left a strong impression.
Thank you for the recommendation, we really appreciate it.
Kind regards,
The Lightwave Team
Good functionalities
Good functionalities
Also provided good customer service
18 novembre 2025
Avis spontané
Réponse : Lightwave
Hi Benj,
We’re really pleased to hear that you’re happy with the functionality of our products and the customer service you received.
Thanks for taking the time to leave a review.
Kind regards,
The Lightwave Team
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