Lilienthal Berlin USA Avis 

88
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Saw the watch on the internet on Sunday, ordered it and received it on Tuesday - great watch, great offer (reasonable price) fast delivery: what else could I wish for? Customer service is OK too: I... Voir plus

Noté 1 sur 5 étoiles

No watch and no updates. They do brilliant, aggressive marketing but offer no service. Ordered two watches within days of each other around Thanksgiving as Christmas gifts. Order confirmation (and adv... Voir plus

Noté 5 sur 5 étoiles

I have several watches by Lilienthat Berlin and their sister company DeTomaso. All are well designed and beautiful, and I buy them to color coordinate with my clothes. They work flawlessly and keep ex... Voir plus

Noté 1 sur 5 étoiles

I bought one of their watches last December. In less than 6 months of wearing it and being very careful with it, the blue paint on the strap links is rubbing off leaving traces on white garment. I em... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société d'horlogerie

Écrit par l'entreprise

SET YOUR STANDARD - Now is the time for new standards. We combine a multi-award-winning design with exclusive materials, a sustainable lifestyle, and quality you can feel on your wrist.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

88 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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3,4

Tous les avis

(88)

9 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

I was NOT happy with the design of the…

I was NOT happy with the design of the watch strap closure. Rather than having a "hasp type" closure, I would highly recommend using a conventional perforated hole strap and pin type closure to secure the wrist band. I'm finding that the current one keeps coming unlocked from my wrist, causing the watch to completely fall off!!!
Please send me a leather strap replacement.

4 septembre 2024
Avis spontané
Logo de Lilienthal Berlin USA

Réponse de Lilienthal Berlin USA

Dear Dave,

Thank you for your valuable feedback, and we’re sorry to hear that you’re not satisfied with the design of the strap closure. We understand how frustrating it must be for the watch to come loose.

Please rest assured that we’ll be happy to assist you in replacing the strap. Our customer service team will contact you shortly.

Noté 5 sur 5 étoiles

Very happy with my watch purchase

Very happy with my watch purchase. Most of my watches are sports watches and I wanted something a little nicer for nights out. I really like the dark green dial, the dial size and the green to gold contrast.

3 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I purchased this watch for my son

I purchased this watch for my son. It is the second one I’ve bought and he LOVED them both. The craftsmanship is beautiful and the look is timeless. You can tell immediately that it’s a quality piece.

29 mars 2024
Avis spontané
Logo de Lilienthal Berlin USA

Réponse de Lilienthal Berlin USA

Dear Melody,

Thank you so much for your kind words! We're delighted to hear that your son loves both watches and that you’re pleased with the craftsmanship and timeless design. It’s wonderful to know that the quality of our watches made such a positive impression.

We hope your son continues to enjoy his Lilienthal watches for years to come. If you ever need anything or have any questions, feel free to reach out. Thanks again for your support!

Noté 5 sur 5 étoiles

Great chronograph and experience all around

Great experience all around. I purchased a limited edition Chronograph with engraving and it was delivered on-time within weeks. The watch has a unique design, unlike many of the other quality watch brands with limited design flair in their Chronograph styles. The watch consistently generates lots of positive comments for its unique design and quality. The watch keeps perfect time and has greatly exceeded my expectations for the price!

18 avril 2024
Avis spontané
Logo de Lilienthal Berlin USA

Réponse de Lilienthal Berlin USA

Dear John,

Thank you very much for your great feedback!
We are very pleased to hear that you are so happy with your chronograph and that the delivery went smoothly and on time. We pride ourselves on offering unique designs and it's great to know that your watch is attracting so much positive attention.

It is our aim to deliver in both design and quality and we are delighted that the watch has exceeded your expectations. Should you have any questions or concerns in the future, please do not hesitate to contact us.

Thank you for choosing us!

Noté 5 sur 5 étoiles

Lilienthal 1 for my birthday gift

I purchased a Lilienthal 1 All Blue (mesh blue) as my 40 years old gift.
My choice is based on the craft quality of German and the watch is stylish and full of the loyalty.

16 janvier 2024
Avis spontané
Logo de Lilienthal Berlin USA

Réponse de Lilienthal Berlin USA

Dear Cheng-Hao,
Thank you for choosing the Lilienthal 1 All Blue - and congratulations on your 40th birthday!
We are delighted that you find the watch stylish and of high quality. Our watches are made with great care and a high standard of quality, and it's great to hear that you like them.

If you ever have any questions or concerns, please do not hesitate to contact us.

Noté 5 sur 5 étoiles

Clean design, arrived in 4 days

Ordered the watch and it arrived in 4 business days, which was actually faster than I expected to receive it.

The design is clean and beautiful and has kept good time. It's a nice stark dark blue which blends in with dark suits and stands out with lighter shirts - very flexible.

Haven't had to deal with customer service; everything was as expected thus far.

30 avril 2024
Avis spontané
Logo de Lilienthal Berlin USA

Réponse de Lilienthal Berlin USA

Dear Jon,

Thank you so much for your fantastic feedback! We're thrilled to hear that your watch arrived even faster than expected and that you’re enjoying the clean, beautiful design. The way you've described how the dark blue blends with different outfits is exactly what we aim for—versatility and elegance.

We’re also glad to hear that everything has gone smoothly so far. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Lilienthal Berlin, and enjoy your watch! 😊🕰️

Noté 5 sur 5 étoiles

The Classic Blue Rose Gold - gift

I purchased The Classic Blue Rose Gold watch with the mesh strap for my son’s college graduation. It was even more stunning in person! He loved it. The shipping was exceptional with precise tracking available. The watch arrived on time and was beautifully packaged. My son got a kick out of the postcards included in the packaging :)

21 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Save your time and money

I’ve left a previous review with updates on the Lilienthal Berlin page, but I wanted this to be independent. After posting it they requested I move it to the USA page. From the start there was no communication after ordering. On the site and on my order confirmation it stated 2-5 day delivery. After no shipping confirmation and multiple emails sent over a couple weeks, I posted a review on here and received a reply within a day. At first I was told it would ship shortly, then a couple weeks later I was told it was back-ordered and would take several more weeks. I saw it was back in stock and sent another email, being reassured my watch was undergoing one last quality control check and would ship very soon. To get a response, each time I had to update my previous review. During the following weeks waiting with no update, I decided to open a dispute case with my bank. I was just recently refunded by my bank. I advise anyone else having this issue to do the same. I am disappointed about the whole ordeal though because I genuinely wanted the watch. Stated 2-5 day delivery, and at 3 months I’m able to clean my hands of the ordeal.

4 juin 2024
Avis spontané
Logo de Lilienthal Berlin USA

Réponse de Lilienthal Berlin USA

Dear Jon,

Thank you for taking the time to describe your experience in such detail.

We are truly sorry that your order was so frustrating and that our communication did not live up to expectations. This is not the service we want to provide.


It is absolutely understandable that you are disappointed, especially when you were so looking forward to the watch.
The repeated delays and lack of information are unacceptable and we sincerely apologize for the inconvenience caused to you.

We take your feedback very seriously and are working to avoid such situations in the future.

Noté 5 sur 5 étoiles

Great watch

Great watch, fast shipping, excellent quality and craftsmanship. I wear mine almost every day. I have the Zeitgeist Automatik and it was worth every penny!

26 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Blue orange chronograph

I bought the blue orange chronograph. Incredible quality for the price -- looks and feels like a far more expensive watch. Very pleased with the experience.

25 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

High quality, great value.

I ordered a watch about 3 months ago and am very satisfied with it. the ordering process and shipping went smoothly. Very impressed with the quality, fit and finish for the price. Plan to get another soon.

24 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Wedding Gift

I discovered Lilienthal Berlin while searching for special watch, to gift my husband for our wedding. The entire experience has been positive. Even with changes to my order and delivery deadlines, it all worked out as expected. The customer service is exemplary. I’d definitely order again and ask my friends to do likewise.

12 avril 2024
Avis spontané

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