We needed a crate and their support was slow to answer at first as there were different options so we had to ask for advice... we settled for a heavy duty dog crate and that is simply amazing! Still t... Voir plus
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Lisez les avis des autres
My dobermann still tries to chew through the crate but he starting to get it doesn't work like that and is about give it up. It does the trick, works just as intended and I am happy. The price was gre... Voir plus
Elegant crate furniture piece that works beautifully for both function and appearance. It is strong enough for my Great Dane, provides excellent airflow, and fits the room like a real cabinet. The doo... Voir plus
L'entreprise a répondu
Impressive extra large kennel that finally contains my anxious dog without bending or shaking. The heavy duty build is clear right away, and the secure locks give peace of mind. My dog now rests more... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.
Coordonnées de contact
Etats-Unis
- hello@lillyandmax.com
- lillyandmax.com
4,7
Excellent
90 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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My dobermann still tries to chew…
My dobermann still tries to chew through the crate but he starting to get it doesn't work like that and is about give it up. It does the trick, works just as intended and I am happy. The price was great but could always be better. Thx!
12 avril 2026
Avis spontané
we are satisfied
This was an outstanding 10 star experience and nothing less. A big thank you to their CS team! We will be back again.
8 avril 2026
Avis spontané
We needed a crate
We needed a crate and their support was slow to answer at first as there were different options so we had to ask for advice... we settled for a heavy duty dog crate and that is simply amazing! Still took a star off for the slow initial reply but no complaints about the goods sold!
7 avril 2026
Avis spontané
Réponse : Lilly & Max
Hi Micah,
We appreciate you taking the time to share your experience. We are so glad to hear that you’re happy with the heavy-duty crate and that it’s working well for you!
We also appreciate your patience regarding the initial delay. We’re not actively monitoring Facebook messages, but our support team is available 24/7 via email, and we’re always happy to assist as quickly as possible there.
Thanks again for your support, and please don’t hesitate to reach out if you ever need anything in the future!
Warm regards,
Lilly & Max
Nothing but positive things to say
Nothing but positive things to say. It has been a pleasant experience all the way and the heavy duty dog crate was spot on for the money.
20 mars 2026
Avis spontané
Réponse : Lilly & Max
Hello Madeline,
We appreciate you sharing your positive experience with our high-quality product. Thank you for taking the time to leave us a review!
Best Regards,
Lilly & Max
Our dog came from surgery
Our dog came from surgery and the vet given cone was very uncomfortable so had to get a new one and they did a great job with it. Very happy with the service.
18 mars 2026
Avis spontané
Réponse : Lilly & Max
Hello Alexander,
We appreciate your positive feedback and are glad to hear our cone made things more comfortable during recovery, that really means a lot to us. It’s always our goal to provide both a better product and a smooth experience, so your kind words truly made our day. Thank you for your review!
All the best,
Lilly & Max
Thankfully this heavy duty dog crate…
Thankfully this heavy duty dog crate has been a total solution for my dog’s high anxiety. The spacious interior, strong steel frame, and easy cleaning design make it worth every penny. It truly feels like a long term investment for safety and comfort.
12 février 2026
Avis spontané
Réponse : Lilly & Max
Hello Philip,
We're happy to hear that the heavy duty crate has been such a positive solution for your dog’s anxiety. Thank you for your positive feedback!
Warm regards,
Lilly & Max
Elegant crate furniture piece that…
Elegant crate furniture piece that works beautifully for both function and appearance. It is strong enough for my Great Dane, provides excellent airflow, and fits the room like a real cabinet. The door opens smoothly and feels very secure.
13 février 2026
Avis spontané
Réponse : Lilly & Max
Hello James,
We appreciate you sharing your experience with our furniture-style dog crate. We're glad the crate works beautifully in both function and style, that’s exactly what we aimed for. Thank you for your 5-star review!
Best Regards,
Lilly & Max
Warmly recommended soft recovery cone…
Warmly recommended soft recovery cone collar. My dog could eat, sleep, and walk normally while still being protected from licking. The padded material feels gentle and much more humane than traditional cones.
9 février 2026
Avis spontané
Réponse : Lilly & Max
Hello Elaine,
We're very happy to hear our cone is helping your pets' recovery! We appreciate you sharing your positive experience with us and your pets.
Best Regards,
Lilly & Max
Impressive extra large kennel that…
Impressive extra large kennel that finally contains my anxious dog without bending or shaking. The heavy duty build is clear right away, and the secure locks give peace of mind. My dog now rests more comfortably every night.
6 février 2026
Avis spontané
Réponse : Lilly & Max
Hello Alan,
Thank you so much for sharing your experience! We’re glad to hear the extra large kennel has made such a positive difference for your dog. It’s especially rewarding to hear that your dog is now resting more peacefully at night. That peace of mind is exactly what we aim to deliver.
Warm regards,
Lilly & Max
Gentle soft cone collar that made…
Gentle soft cone collar that made recovery much easier for my dog. It did not rub or cause discomfort, and it stayed secure throughout the day. A great option for pets who hate hard plastic cones.
6 février 2026
Avis spontané
Réponse : Lilly & Max
Hello Louis,
We’re so happy to hear the soft cone collar made your dog’s recovery more comfortable and stress-free. We appreciate you sharing your positive experience!
All the best,
Lilly & Max
Bright addition to our home because the…
Bright addition to our home because the crate furniture style blends perfectly with our living room. My dog enjoys relaxing inside, and I enjoy knowing it is strong enough for daily use. The quality feels premium, and cleanup is simple.
6 février 2026
Avis spontané
Réponse : Lilly & Max
Hi Shirley!
We are thrilled to hear that the furniture-style design blends beautifully with your living room and that your dog enjoys relaxing inside. Thank you for your positive feedback; we appreciate it.
Warm regards,
Lilly & Max
Remarkably sturdy crate that gives my…
Remarkably sturdy crate that gives my dog a safe space when I am away. The metal frame is heavy and stable, and the door system works smoothly. It has been a huge improvement for managing separation anxiety.
30 janvier 2026
Avis spontané
Réponse : Lilly & Max
Hi Ruth!
We are happy to hear that the crate has made a real difference in managing separation anxiety. That’s exactly what we hope our crates can do. Thank you for your positive feedback!
Warm regards,
Lilly & Max
Truly a fantastic indoor kennel for big…
Truly a fantastic indoor kennel for big breeds. The construction is solid, the locks feel secure, and the overall design looks much nicer than typical crates. It arrived quickly and was easy to put together.
4 février 2026
Avis spontané
Réponse : Lilly & Max
Hi Howard,
We’re glad to hear that you’re enjoying the kennel. Thank you for your 5-star review!
Warm Regards,
Lilly & Max
Calmly impressed by how strong this…
Calmly impressed by how strong this heavy duty dog crate feels, and my large dog immediately settled inside without anxiety.
29 janvier 2026
Avis spontané
Réponse : Lilly & Max
Hi Tracy,
We're happy to hear that you’re impressed with the strength of the crate.
Thanks for choosing us and for trusting our crate with your pup! 🐾
Warmest Regards,
Lilly & Max
Everything arrived in excellent…
Everything arrived in excellent condition and the setup was straightforward. The crate feels strong enough for everyday use, and I’d recommend it to anyone looking for a solid balance of price and durability.
21 janvier 2026
Avis spontané
Réponse : Lilly & Max
Hello G.
Thank you for the 5-star review! We’re glad to hear everything arrived in excellent condition. It’s great to know the crate meets your expectations, we appreciate your recommendation and support.
Best Regards,
Lilly & Max
This crate feels very solid
This crate feels very solid, even with a large dog inside. The design provides good airflow and clear visibility, so the dog stays comfortable. With regular care, it looks like it will last for many years.
17 janvier 2026
Avis spontané
Réponse : Lilly & Max
Hello Marcia,
Thank you for the 5-star review! We’re happy to hear that you’re confident the crate will hold up well over time with regular care. We truly appreciate your support and hope both you and your dog continue to enjoy it for many years to come!
All the best,
Lilly & Max
Finally Peace of Mind
This crate was just what we needed for our Great Dane with destructive separation anxiety. Keeps her safe and comfortable with the security of a very well built crate, without the outrageous cost of other “indestructible” options. Also excellent customer service. Very happy with this product and company.
24 janvier 2026
Avis spontané
Réponse : Lilly & Max
Hello Nicole,
Thank you for your 5-star review! We're so glad to hear that our indestructible crate has given you peace of mind and is helping keep your Great Dane safe and comfortable. We also appreciate your kind words about our customer service. Thank you for trusting our product and our team 🥰
Best regards,
Lilly & Max
My dog finally has a calm and…
My dog finally has a calm and comfortable place to sleep. The structure feels solid, stays quiet, and looks great. The quality and smooth finish really give it a premium feel.
23 janvier 2026
Avis spontané
Réponse : Lilly & Max
Hello Francisco,
We're happy to hear that your dog now has a calm, comfortable place to rest! Thank you for letting us know about your positive experience; we truly appreciate it.
All the best,
Lilly & Max
The design looks great and my dog got…
The design looks great and my dog got used to it right away. The materials feel sturdy and smooth, which gives it a premium quality. It’s easy to keep clean and the size is just right.
20 janvier 2026
Avis spontané
Réponse : Lilly & Max
Hi Georgina,
Thank you so much for sharing your experience and expressing your satisfaction with our product. Your support means a lot to our team.
Best Regards,
Lilly & Max
This crate feels very solid and has a…
This crate feels very solid and has a sleek, professional design. It offers plenty of room for my large shepherd to stretch out comfortably, it’s easy to clean, and the wheels make it simple to move around
.
20 janvier 2026
Avis spontané
Réponse : Lilly & Max
Hello Peter,
We’re glad to hear that you’re impressed with the solid build and sleek design of our dog crate. We appreciate your feedback and support! 🐾
All the best,
Lilly & Max
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