Lime Heating Avis 59

Shaz came round to check our boiler. he was fast, efficient and a super nice guy!

I have an issue with the boiler and engineer, SHAZ who is an experienced engineer, was able to fix it.

The guys have done big and small jobs for me. On the bigger, a full boiler replacement with new immersion tank. On the smaller level, fixing a leak. They're professional, kind and do a good job.

We booked an engineer to visit us about replacing our old toilet. Shortly afterwards we received a very acceptable quote and next week the new toilet was in place.
Excellent, efficient and recomendable.

Engineer (Chaz) arrived exactly at the time booked and correctly diagnosed the problem with our boiler. An appointment was made within a few days and the faulty part replaced. When minor adjustments needed to be made, these were again done quickly and efficiently. All in all fast, efficient service from polite and helpful engineers.

Lime contacted in January 25 to diagnose an issue with no heating. Lime’s engineer visited and failed to ask all the necessary relevant questions before visiting the property and also during the site visit regarding the issue with no heating or hot water.
Lime’s engineer was quick to diagnose a faulty thermostat as it was flashing/bleeping and quoted for replacement. Stupidly we paid the full amount upfront for the work as their invoice failed to mention only 50% was required. Upon the engineer installing a new thermostat the issue was not resolved. The engineer then performed further checks to diagnose the problem, eventually reporting a failed central heating pump and a small leak to the backup immersion heater, which may have been leaking for some time as the carpet was heavily stained. Basically, the engineer failed to perform a thorough check before diagnosing correctly in the first instance. This caused unnecessary delays to tenants who had to go without heating and hot water for over a week in cold January not to mention the ongoing costs to us. Lime provided a non-competitive quote for the additional work, to replace the pump and replace the immersion heater. Lime's company director failed to accept any accountability/responsibility for the engineer’s initial misdiagnosis, or to offer any reimbursement for the incorrect diagnosis. Due to a loss in confidence with Lime heating, a second opinion from British Gas was sought , where a highly competitive quote was provided and they managed to completed the works providing the tenant with heating and hot water which took them just over and hour.
On a separate note, whilst British Gas were on site, we instructed them to perform an annual gas safety check to the boiler, they reported the flue from the boiler to the external wall was not sealed, this was identified as a risk and requested action as soon as possible, incidentally, Lime Heating failed to report this on their gas safety report having performed the gas safety check last year in 2024. Once again this has caused a total loss in confidence with Lime Heating.
It’s a real shame not to be able to support your local businesses, sadly on this occasion the more established national company provided, efficiency great job satisfaction and piece of mind at a lower cost.

Amazing costumer service

Great service. Easy and flexible when booking in my boiler service. Good price and when the worker came, he was very professional and completed the service in a timely and professional way.

Booked my yearly boiler check,very quick response.Shaz who came was very professional,polite with good sense of humor.Highly recommended!!!

Very good and reasonable pricing.

we have used Lime Heating several times and on each occasion they have given us complete customer satisfaction. Unlike British Gas, Lime Heating are easy to communicate with, both online and by phone. Our appointment was made and completed on the same day.
Their engineer, Ross, was very professional, friendly, efficient and skilled.

Very Good.All the communication was spot on. Ross and his colleague quickly identified and fixed the problem. Would definitely use Lime Heating again

I’ve used Lime before and cannot fault them at all. Easy process for quotes and bookings. All the staff I’ve dealt with are knowledgable, polite and helpful.
Nothing is too much trouble for them.
I would recommend them to anyone who wants a trustworthy company to do work for them

Shaz came to service our boiler. Very friendly service and gave great advice on how to keep our radiators balanced. Very thorough job and would highly recommend anyone looking for a good, honest heating company at a very reasonable price. Thanks!

Shaz visited today to check the gas boiler for a landlord certificate. He was polite, thorough & efficient - I would certainly recommend

Great service from people I can trust. Just waiting for the service plans to be available and then we'll be leaving BG who like HomeServe have told us they can't cover our boiler as they can't get parts. Lime Heating showed me that they can very easily and unlike the others didn't try to scare us into getting a new boiler. Finally, heating and plumbing are sorted for good. One less thing to have to worry about.

Alireza came when he said he would and gave the boiler a service for a decent price.

Gave me some info on our recently installed smart meter too.

Thanks!

I would like to say thank you to Alireza for his great service and understanding