Lincolnshire Fuels Avis 

We had received nine previous heating-oil deliveries from Lincolnshire Fuels without a problem. Following a further 1,000-litre delivery on 6 January 2026, ordered through BoilerJuice, both our boiler and AGA stopped working.

The delivery paperwork for every one of our nine previous deliveries included the wording “Clean Lines.” That wording was absent from the delivery note for the delivery in question on 6 January 2026. While this does not itself establish the source of the water, I considered the difference relevant and did not receive an explanation for it.

An independent heating engineer subsequently drained approximately 50 litres of completely clear water from our metal tank over about 20 minutes. I have retained video evidence showing part of that process. The boiler filter had to be replaced, and a separate engineer was required to get the AGA working again. Our documented costs totalled £586.58.

Lincolnshire Fuels’ position was that the water resulted from condensation. I did not find this explanation convincing, given the quantity and clear appearance of the water. Our tank had been professionally emptied and cleaned in 2022, and the receipts were provided to the company. It is also securely locked and only opened for fuel deliveries. I was not offered any testing of the water.

My main criticism concerns the handling of my complaint. Despite repeated emails, I received no substantive response from Lincolnshire Fuels. A formal seven-day letter sent by recorded delivery and addressed to the CEO also went unanswered. It took nearly three months and considerable effort on my part to resolve the matter.

NWF eventually reimbursed my documented costs of £586.58 as a goodwill payment while continuing to deny liability. I appreciate that my costs were reimbursed, but neither Lincolnshire Fuels nor NWF has apologised for the disruption or for the time and effort required to resolve the complaint. In my experience, the matter could have been handled much more promptly and effectively.

As a member of UKIFDA, Lincolnshire Fuels is expected to adhere to its Code of Practice and Customer Charter, including its guidelines for handling customer complaints. In my experience, the handling of my complaint fell well below the standards I would reasonably expect of a UKIFDA member.

LF kept us in the loop as to when they would be delivering our fuel. Text the day before to ensure we knew what was happening. The driver was friendly and helpful.

Efficient and simple ordering system.
On time and helpful delivery.

Great price, easy online ordering and delivered when stated.

I always buy my heating oil from Lincolnshire Fuels. Competitive price. Very easy to order online. You receive a text before delivery. They always deliver when they say they will. Drivers are polite and cheerful.

Fast delivery great company

Unable to deliver to properties with limited access in our area....should be clear on website.

Good Price, Hassle free delivery

This was our first experience of oil fired central heating, and our first oil delivery. The driver was really helpful.

Good service very helpful driver

Great price, easy ordering process & arrived on the day stated

Great price a d good delivery. Communications spot on too. Would buy again.

First time I used Lincolnshire fuels, but they were the cheapest and delivered the oil on time on the day they said it would be delivered. Thank you.

Great price and excellent service

Very good price and fast delivery

Arrived on time, driver called as I wasn’t in. All went perfectly.

Fantastic service from the best company,great price and delivery will always use your company... many many thanks 🙏👍

Excellent service, phoned my order through and paid by card.
Friendly staff and delivered within a matter of days.
This is definitely the company I now choose to supply my heating oil.
Ordered on the 9th September and delivered on the 15th September .