Lincolnshire Pond Plants Ltd Avis 

Plants were dreadful on arrival, some have improved since , customer service was great and is sending replacement plants for the ones that were barely alive

Plants disappointing, but was dealt with quickly and satisfactorily

Speedy delivery. However, one of two plants arrived in poor condition and both plants in pot size smaller than ordered and than advertised. Good communication but only small refund given on the one poor quality plant. Disappointing.

When my plant arrived all 3 stems were badly bent and I had to stake them, 2 of them survived but the third one which had a very pale leaf when it arrived has died, not what I had expected from this company.

Bought some iris and later a number of lillies. All delivered on time, all excellent health. Considering the unmittigating heat, they were all in excellent condition and now thriving.
Thank you.
Lindsey

Fabulous quality and received them quickly

DO NOT BUY FROM THIS COMPANY.
I ordered a water lily in April which arrived in poor condition. I reported to the company and asked for a replacement . They asked for photos and said it looked fine.
3 months later there was no growth at all, in fact any growth there had been had died. I contacted the company again and sent photos. They refused to accept there was anything wrong with the water lily, initially saying it would take time to settle, but once warm weather arrived growth would accelerate quickly. I queried this response, given that there was still no growth even though we are having a prolonged heat wave . They then gave conflicting information saying that water lilies can take up to 18 months to establish themselves.
No where on their website do they say that their plants will not grow for the first 18 months. I asked for a refund and they said the water lily would need to be returned.
I had to return the rhizome (bare rooted as I had purchased it), which crumbled in my hand when I removed it from the pot. They refused to refund my return postage.
How petty of them to make the customer return a plant in that condition when clearly they were going to put it in the bin.
There is no returns policy on the website.
There are no reviews on the website.
Having read other reviews on Trust pilot there is no way I would have bought anything from this company, if the reviews had been posted on their own website.
As other reviewers have said, it feels like all there responses are AI generated.

Paid £56 for a Musa banana tree in a 5L pot. Advertised with a lovely picture of an established plant.
Received a mossy pot with 2 dead stems and a tiny living 3 leaves measuring about 5cm. One leaf dying and partially eaten/white mould on the other
Despite multiple photos they are claiming the plant is fine because it’s alive?! Completely ignoring the fact I could buy a plant 4-5 times the size in good condition for £10 or so and not acknowledging the mould or eaten leaf. It’s tiny and in poor condition- Lincs plants say it’s in acceptable condition and it should grow? £56
Absolutely ridiculous avoid this company at all costs I’m reporting to trading standards and plan to take to small claims if I don’t get refunded. I suggest you do the same. So far I’ve just got several refusals that there’s anything wrong with the plant and they sent me an address with a “you can return it if you want”. No refund process started just an address and “we’ll review when we get the plant back”?! No instructions on how to post back and no admittance that there’s any issue with the plant. They apparently won’t offer a free return because they don’t think there is any issue with the plant. Buyer beware

And now they have added an AI generated response about how sorry they are.. but still have made no effort to help me with this/I’m still awaiting a response from them about return. The response just seems to be AI lip service. I know it is because some of the other comments on bad reviews start with AI lead in statements such as “a professional response you could use is”

What a fantastic company. I ordered a number of water lilies and oxygenators for my garden pond and they are all thriving bar one water lily and when I asked for advice they just offered to send me out a replacement. The response to my email was incredibly quick and I wasn't looking for a freebie that is what they offered as they could see all the other plants were doing very well in the photos that I sent so maybe I just got a dud one

Having ordered pond plants and waiting 4 days for delivery they arrived in poor condition
I emailed them which pictures and they emailed back saying they would resend some more
Another 4 days and they arrived in a worse condition than the 1st delivery
Emaild them again asking them to explain why they were in this condition and after 14 days with no reply decided to write this review
So all in all would no recommend this company for your pond plants (see attachment photos)
Sorry can't find way of attaching photo will also leave review on google

ordered aquarium plants, arrived 3 days later, opened the bag and what I recieved was not plants but small cuttings that had almost no leaves most were rotten they went in the bin and I demanded a full refund imediately, I got my refund but that is not the point, they should not be allowed to get away with this, do not buy from them for these goods I will never use them again.

Made some preorders for delivery in March, they arrived in May, which was not so good because the soil was not easy manageable anymore. The plants arrived as weak roots, I assumed they would be in pots, as the sizes were stated "9cm", "3litre" ect, but it didn't say "pot" anywhere. To my surprise the plants arrived as bare roots which aren't good to plant in May, and for example Allium Ursinum came as one leaf with a small root, all together with the root that one stem measured 9cm. If I knew it would be that small I wouldn't order it, it arrived half dead, what's they point selling plants so small they are not viable? At least make it clear it would be a bare root of one stem, so people know. Most of them roots I planted have not showed up yet, thought I kept watering the soil, I wonder if they will ever show up, or was it just a waste of money and effort planting them.

I recently created a wildlife pond and wanted to add native pond plants to it. Upon searching for said plants I came across this company, and how I wish I hadn’t. The delivery arrived and first impressions weren’t good, the box was damaged and wet. No matter I thought, so long as the plants were ok. Well, I could’ve cried. The 3 bunches of weed contained maybe 7 strands in total! The two plants in pots looked sad. The lily, which I was most excited about and paid a decent amount for was tiny and looked unhealthy. I contacted customer services who to be fair were very pleasant, however they very much fobbed me off. No mention of the tiny amount in the bunches, and they said the lily was fine and to let them know in a few weeks if I was still unhappy. Being a newbie I figured that maybe this is what you get with pond plants, and I would wait. Last week I decided that I was miserable looking at an empty pond, the plants weren’t doing anything, and so I went online again and ordered from Roots. This order came today. What a completely different experience. The packaging was wonderful, and the plants, oh the beautiful plants, they exceeded my expectations. All six were bright green, healthy looking, and so big. Thrilled is an understatement. I’ve put them in the pond already and it’s made such a difference. However it also made me realise what poor quality and quantity of plants I’d been sent by Lincolnshire, so therefore this is my review, complete with photos. I will never purchase from them again.

I ordered a range of differents plants--a dwarf water lily, water hawthorn, bog bean, crowsfoot, frogbit, and water shamrock--and all but two plants were very dead or near dying.

The plants are sent through Royal Mail 48 hours, so any plant that is sealed up in a knotted plastic bag (which was most of them), they just steam to death in a little plastic sauna. My water lily was rotted through, every leaf and stem, same with the frogbit and the water hawthrone.

This would all be understandable, but why I would never use them again is their response. They send emails with long screeds about how the plants aren't really dead and all that matters is that the root is intact--that if you wait a few months, it will recover. It doesn't matter if you've paid for a healthy plant rather than bare root, they just tell you to wait. It doesn't matter if the pictures show how consistently dead they are, they tell you to wait.

They sent me replacement frogbit that was just as dead and regardless of the pictures, they insist that if I throw the dead matter into my pond, it will come back if I'm patient enough.

And if you say that you don't want to wait months for the plant to maybe recover and you want it refunded, they'll tell you that you have to pay to return them. If you then follow up by pointing out that the Consumer Goods Act states clearly that they have to pay to have their goods shipped back, you'll get another sassy email apologising for the inconvenience and they'll attach a pdf for you to print out.

Their customer service is either a long list of copy-pasted text chunks or AI, but it will drive you mad if you have a problem.

Pond plants rarely look great on arrival, I was ready for that. But if you use this company in the middle of summer, be prepared to pay a hundred quid for rotting matter and mud, whilst someone gives you long paragraphs on why they don't want to just refund your money.

For me, I'll never order with them again.

⭐☆☆☆☆

Absolutely appalling quality and customer service.

This is not the first time I have had problems ordering aquarium plants from Lincolnshire Pond Plants, but my most recent experience has been enough to ensure I will never order from them again.

I recently placed an order for two aquarium plants costing over £20. The first delivery arrived with one of the plants missing, and the plant that was included was absolutely disgusting—decomposing, infested with snails, and clearly not fit for sale.

The missing plant was then sent out separately took over a week, but it was no better. It arrived in an equally dreadful condition, with rotting, decomposing leaves and only one green leaf remaining. It went straight into the bin because it was completely unusable.

To make matters worse, when I contacted the company, the customer service was just as disappointing as the quality of the plants. The excuses I received were abysmal, and there was no genuine concern or willingness to put things right. It was clear that customer satisfaction is not a priority.

It's a sad reflection of customer service today that some companies seem happy to take your money but show little regard for the quality of the products they send or the customers who complain when things go wrong.

Based on my experience, I cannot recommend this company. The quality control is extremely poor, the customer service is equally disappointing, and I will certainly not be ordering from them again.

Avoid this company.

They sent a lily rhizome with lily bulb rot. It stank. It died. I had no other plants to get infected, thank goodness. It was a brand new pond built for this Joey Tomack lily. I sent dozens of emails and scores of photos at their request. They will not guarantee a refund nor replacement. I have spent hours trying to sort this. They clearly think if they just keep prevaricating and asking for more photos, I will just give up. Appalling. Be warned!

The pond plants arrived and the box was badly damaged amd dentef in transit and likewise so were the plants.

HI the only surviving plant is a water hawthorn. both Hornwort were dead on arrival and did not recover when they went in the pond. The other Water hawthorn has no foilage and looks dead its still in the pond and the other 2 leaves which I assume were plants have also died. Wont be purchasing from you again

The plants arrived dead and mushy. One of the worst order I've ever received. Ordering plants online from this seller.....keep away!