Linear Avis 

It is a real mess. Absolute useless. I don't recommend.

Hi Linear team,

I want to file a formal complaint about how our account was handled.

We're a startup that migrated our entire task management and backlog into Linear after activating a 6-month Perk plan. This morning, without any notice, authorization, or action on our part, our workspace was deleted and our plan was silently downgraded to Free.

Deleting a paying customer's workspace and wiping their data with no warning is not an acceptable way to treat user data. There was no advance email, no grace period, no chance to export. The result is that our whole team has been unable to work for at least a day, and we're now unsure whether our data is recoverable at all.

I understand mistakes and edge cases in billing systems happen, but destructive actions on customer data should never be automatic or silent. At minimum there should be warnings before deletion and a recovery window. This experience has seriously damaged our trust in Linear as a place to keep critical work.

I'd like this complaint recorded and escalated, and I expect a clear explanation of what went wrong and what will be done to prevent it. I'm also submitting a separate request to have our data and plan restored.

Regards,

Linear brags about "god-tier design," but they literally trap your data. I deleted my workspace and now I’m stuck in a permanent redirect loop. The app won't let me access my own profile settings to delete my account unless I'm "in" a workspace. So my email just stays in their database forever unless I beg support to delete me? Total bullshit. 1 star for making it impossible to leave.

Used this tool at 2 companies to provide clarity both for stakeholders and dev team. Now, with the full featured mcp, its the project management solution for the new era

Really big fan of their tool. The gold standard for polished, purposeful UX besides apple

Linar is an outstanding company with excellent after-sales service and customer support. I highly recommend them. Carl in the office and the engineers are incredibly helpful and professional, consistently going above and beyond. I highly recommend this company.

Highly recommended!
Linear had simplifies task management with its intuitive interface! It's been a gamechanger for our team's productivity.

3x better than Jira. So glad we found this tool. Never going back to Jira.

My team was somewhat of an early adopter of Linear, we started using it when it was still in a closed beta back in December 2019. Definitely a great fit for small teams who run task-heavy feature backlogs.

There are many things to like, we love the super clean/intuitive interface, awesome keyboard shortcuts, Github and Slack integrations.

The one thing we've found frustrating is how often bugs creep into new releases. We've encountered bugs that partially or fully disrupted our ability to use their web app three times in the last two months.

While the team has been quick to respond/resolve, just know that you'll be using a tool that is in general less stable than Jira, Clubhouse and the like.

So far the trade-off between a more lightweight/faster tool and stability has been worth it for us, so if you're looking to keep issue-tracking simple and productive and don't mind running into an occasional bug, then give Linear a try.

Very poor customer relations and a waste of time. Why advertise a product when you don't reply to joining requests or even follow up attempts at contact? No contact for 2 months now and the sour taste from them acting this way just means I'll stick with competing products that treat me like I have at least *some* value as a customer. There's no excuse. Even a mass email with updates would have been something, but no.