We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arr... Voir plus
L'entreprise a répondu
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Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... Voir plus
L'entreprise a répondu
We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman... Voir plus
L'entreprise a répondu
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machine à café
- Fournisseur d'eau en bouteille
- Boutique de café
- Distributeur de café
- Grossiste en café
- Fournisseur de distributeurs automatiques
Écrit par l'entreprise
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Écrit par l'entreprise
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Coordonnées de contact
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Royaume-Uni
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Efficient ordering process.
12 mars 2026
Réponse de Liquidline
Good Afternoon Stella, Thank you for your kind feedback! We're glad to hear that you found the ordering process efficient. We appreciate you taking the time to share your experience and hope to serve you again soon.
The company responded very quickly when…
The company responded very quickly when we reported our problem, and it was followed up twice to make sure the problem was fixed.
13 mars 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Marlene, Thank you for your kind review. We're pleased to hear that our team responded quickly and followed up to ensure the issue was fully resolved. Providing reliable service and making sure our customers are satisfied is very important to us. We appreciate your feedback.
Fast response to query
Fast response to query. An engineer was sent next day and fixed the problem.
6 mars 2026
Réponse de Liquidline
Good Afternoon Katy, Thank you for your great feedback! We're pleased we could respond quickly to your query and get an engineer out the next day to resolve the problem. We really appreciate you taking the time to share your experience.
Great customer service and engineers…
Great customer service and engineers did a great job.
9 mars 2026
Réponse de Liquidline
Good Afternoon Ives, Thank you for your kind review! We're really pleased to hear that you had a great experience with our customer service team and that our engineers did such a good job. Your feedback means a lot to us, and we’ll be sure to pass your comments on to the team. If you ever need anything in the future, we’ll be more than happy to help!
Great ordering process and delivery
9 mars 2026
Réponse de Liquidline
Good Afternoon , Thank you for your kind review! We're really glad to hear that you had a great experience with the ordering process and delivery. Your feedback means a lot to us, and we’re delighted everything went smoothly for you. We look forward to serving you again soon!
Great Customer Service
I had a confusing finance issue that needed to be resolved and, Lorraine Hilton was an absolute godsend. She was able to help me come to a positive conclusion. It was great to be able to talk through the problem and finish with clearer perspective.
12 mars 2026
Avis spontané
Réponse de Liquidline
Good Morning Tracey, Thank you for taking the time to share your experience. We’re delighted to hear that Lorraine Hilton was able to support you in resolving what sounds like a confusing finance issue. Being able to talk things through and reach a clear, positive outcome is exactly the level of service we aim to provide. I’ll be sure to pass on your kind feedback to Lorraine. If you ever need any further assistance, please don’t hesitate to get in touch.
Amazing customer service
Amazing customer service, a Big thank you to Laura, who was very supportive, quick responsive and and always happy to help.
13 février 2026
Avis spontané
Réponse de Liquidline
Good Morning Roberta, Thank you so much for your kind words! We're delighted to hear you had such a great experience. A big thank you from us as well for recognising Laura – she’ll be thrilled to know her support, quick responses, and willingness to help made such a positive difference. We truly appreciate you taking the time to share your feedback!
Liquid line
Liquid line - Spoke with Lorraine Hilton today, who guided me through how to use the portal ,, She was very helpful and answered all my question i had and showed me where to look for certain information.
She was very Knowledgeable and pleasant to talk too.
11 mars 2026
Avis spontané
Réponse de Liquidline
Good Morning Danielle, Thank you for your kind feedback! We’re delighted to hear that Lorraine Hilton was able to guide you through using the portal and help you find the information you needed. It’s great to know she was knowledgeable, helpful, and pleasant to speak with while answering all of your questions.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind comments on to Lorraine.
Réponse de Liquidline
Good Afternoon Alison, Thank you for your kind review! We're really pleased to hear that you found our service very prompt and that your delivery arrived quickly. Your feedback means a lot to us and helps reassure other customers that they can expect a fast and reliable experience. We look forward to serving you again in the future!
A good move to a new supplier
As a business we moved to Liquidline after a number of failures by other suppliers. Communication and service are excellent, and they are great value. Nathan, Josie and Robyn, thank you.
10 mars 2026
Avis spontané
Réponse de Liquidline
Good Morning Julia, Thank you so much for your kind review! We’re delighted to hear that your experience with Liquidline has been such a positive one, especially after the challenges you faced with previous suppliers.
Providing excellent communication, reliable service and great value is exactly what we strive for, so it’s fantastic to know that it’s making a difference for your business. Nathan, Josie and Robyn will be especially pleased to see your thanks – we’ll be sure to pass on your lovely feedback to them.
We really appreciate you taking the time to share your experience and look forward to continuing to support you. Thank you for choosing Liquidline.
Very helpful.
The engineers were very helpful and they worked very hard to get the machine going.
19 février 2026
Réponse de Liquidline
Good Afternoon Rajpal, Thank you for your kind feedback. We're really pleased to hear that our engineers were helpful and worked hard to get the machine up and running for you. We’ll be sure to pass your comments on to the team — they’ll really appreciate it. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Extremely helpful
Lorraine really helped in an emergency situation and arranged an order for us at late notice. She went above and beyond in ensuring this order got to us in time.
6 mars 2026
Avis spontané
Réponse de Liquidline
Good Morning Katie, Thank you so much for your kind words! We’re delighted to hear that Lorraine was able to help in an emergency situation and organise your order at such short notice. She always strives to go the extra mile for our customers, and it’s wonderful to know her efforts made a difference. We’ll be sure to pass your feedback on to her. Thanks again for taking the time to share your experience!
Azkoyen Liquidline Machine
We have a Dispenser issue, and could not find our contract, Lorraine was very helpful, found contract and emailed all info, we are awaiting engineer call out, which if their as helpful as Lorraine we will be very happy.
6 mars 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Mike, Thank you for your review. We're pleased to hear that Lorraine was able to assist you in locating your contract and sending over the information you needed. We'll be sure to pass on your kind feedback to her.
We hope the engineer visit resolves the dispenser issue quickly, and if you need anything further in the meantime, please don't hesitate to get in touch. We're always happy to help.
We are always happy with the excellent…
We are always happy with the excellent service that we get from Liquidline.
16 février 2026
Réponse de Liquidline
Good Afternoon Lisa, Thank you for your kind review. We're delighted to hear that you’re always happy with the service you receive from Liquidline. Providing excellent service to our customers is something we take great pride in, so it’s wonderful to know our team continues to meet your expectations.
We truly appreciate your support and look forward to continuing to work with you.
Customer support was 1st class
The end to end service was excellent.... quick, supportive, good communication, etc
2 mars 2026
Avis spontané
Réponse de Liquidline
Good Afternoon , Thank you so much for your wonderful review! We’re absolutely delighted to hear that you found our end-to-end service excellent.
Providing a quick, supportive experience with clear and consistent communication is exactly what we strive for, so it’s fantastic to know that this came through in your experience.
We really appreciate you taking the time to share your feedback and we look forward to supporting you again in the future!
The order arrived so quickly and safely
The order arrived so quickly. Customer service desk responded to me when I asked them to find out in they had received my order. Biscuit boxes were safely secured in the big box to avoid breakage.
23 février 2026
Réponse de Liquidline
Good Afternoon , Thank you so much for your wonderful review!
We’re delighted to hear that your order arrived quickly and that our customer service team was able to assist you promptly. It’s also great to know that your biscuit boxes arrived safely and securely packed — we always take extra care to make sure everything reaches our customers in perfect condition.
We truly appreciate your support and hope you enjoy every biscuit
Had a coffee machine that wasn't…
Had a coffee machine that wasn't working properly. Called Liquidline and as opposed to just sending out an engineer they offered some really useful advice which fortunately solved the issue.
27 février 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Ted, hank you so much for your kind review!
We’re really pleased to hear that our team was able to help get your coffee machine back up and running without the need for an engineer visit. Providing practical advice over the phone where possible is always our first priority, so it’s great to know this worked well for you.
If you ever need any further support, please don’t hesitate to get in touch — we’re always happy to help.
Thanks again for taking the time to share your experience!
Dealt with a damaged package efficiently
I had a delivery from a courier company and it arrived with the box badly damaged, wet and smelling of chemicals. LL dealt with the quickly and efficiently and replaced the order straight away, very impressive, thank you.
23 février 2026
Réponse de Liquidline
Good Afternoon Fiona, Thank you so much for taking the time to share your experience. We’re really sorry to hear that your order arrived in such poor condition — that’s certainly not the standard we expect.
That said, we’re delighted we were able to resolve the issue quickly and get a replacement out to you straight away. Your kind words mean a great deal to our team.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
very efficient
9 février 2026
Réponse de Liquidline
Good Afternoon Jonathan, Thank you for taking the time to leave us a review! We're so pleased that you found our service efficient — that’s exactly what we strive for. We look forward to serving you again soon.
Lorraine is exceptional- we have been…
Lorraine is exceptional- we have been having some issues and she dug deep into them and sorted it with warmth and humour-not happy we had the issues but very happy with the work by Lorraine to resolve
26 février 2026
Avis spontané
Réponse de Liquidline
Good Morning, Thank you so much for your thoughtful review.
We’re truly sorry to hear that you experienced issues, but we’re very grateful you took the time to share your feedback. It means a great deal to know that Lorraine was able to step in, dig deep, and get everything sorted for you with warmth and humour — we’ll be sure to pass along your kind words to her.
While we never like to hear that something went wrong, we’re always committed to making things right, and it’s wonderful to know Lorraine delivered the level of care we strive for.
Thank you again for your support — we really appreciate it.
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