Lisamate Avis 

They took forever to ship and then would not let us exchange the item, even though we were barely in THEIR 30 day window. They told us to keep the items and offered us 5 bucks on the 60 purchase. What a joke. They then told us to keep the items and send them 30 to get the correct size. I reported them to our credit.card company.

This company can improve by having quality merchandise that is true to size and not use inferior material that is thin, wrinkled, and stiff. The pants I received are nothing like the pants I saw advertised. I have been back and forth on 8 emails with them refusing to take the product back, to finally offering me options of returning it to Vietnam and paying the cost or keeping it and receiving a 10%, and lastly a 20% refund of the purchase price. I finally disputed the charges on my credit card and I hope this will be resolved. I caution anyone buying from this company. The product they sell is trash.

I bought two pairs of ladies pants after reading their returns and exchange policy. Unfortunately the pants were too small. I contacted the company ( you can only email and they take several days to respond). This company do not honour their own advertised easy exchange policy that offers no return shipping cost for an exchange . In fact they quoted a different policy in their email. I have tried to exchange my purchase for a larger size but the company ask for $18 US shipping costs or offer a 10% partial refund. They did not acknowledge their published policy even when pointed out to them. I have emailed three times and they do not budge, sending me the same email response. I will never buy from them again. The product was ok but the quality was definitely not as good as advertised. I am contemplating reporting them to the Australian Consumer Commission but for the $56 dollars the pants cost I am not sure I can be bothered. Hopefully this post will stop others engaging with this company. I will donate the pants. I hope someone can benefit from my bad experience.

Don't buy from this company. My bad, I ordered 6 pairs of pants at one time and they were nothing like the advertisement. Cheap material and shoddy workmanship. Their 45 day return is a joke as they would not give me a return address and after many, many emails finally offered me 10% of my total order in refund and told me to keep or donate the items. Bad business guys. Only reason gave 1 star is cos I can't put up this review without a rating.

After numerous emails, I still have no address to return pants. I ordered 2 pairs of pants. They are nothing like advertised on their website. One of my pairs had a massive gap on the leg where it had not been stitched correctly. Lisamate offered me 10per cent of my full price as a refund. Do not buy from this Company.

Ordered 2 pairs pants. They were rubbish. Like made with a plastic bag. They offered return at my expense to Asia or a 10% ($7.90) refund. Will never buy from them again

Worse experience ever, never been duped like this, the product was not as shown on the website. Been trying for months to get my money back. Have ask for return address they finally gave an address in Vietnam. Please ladies do not order from this company

Purchased 2 pairs of pants 1228-3659 sizes M.

Straight into the bin. I would have thought M size would fit a size 14 (Aus). Not a chance. Lucky if they would fit a sit 6-8 (Aus).

Awful communication and replacement policy. Over a dozen emails many never answered or the same automated messages reply. The pants are of a poor quality and do not look like the ones advertised. I would never buy from them again.

I ordered clothes from this company before using Trustpilot. Previous reviews made me doubt and wondered if I had been scammed. There were emails assuring me that my order was received and that it was out for delivery but the there was a problem with my address. Alarm bells began to ring in earnest but but it did eventually turn up. I don't know why there was so much confusion but I did want people to know that this is a genuine company and you will get your goods.