LiveHealth Online Avis 

All of the 1 star reviews are accurate except that I think they should be 0 stars. There is absolutely no service being provided here. I have wasted my entire day trying to get care for a prescription refill I urgently need. I have used Teledoc, Doctor on Demand, and Red-MD. All of them were far superior-since they actually provide a service!

Unbelievable!!
They just completely changed their website.
I had to re-enter all my information from scratch.
The site is very bare now. Where before you could see a list of available doctors, wait times, etc., there's absolutely NOTHING now.
You get an email and a txt message "Your visit will begin shortly. When it’s time, we’ll send you a link to join."
And then you wait forever until the mighty gods decide to contact you back, with absolutely no time estimates nor any expectations. After waiting for over 2 hours, I finally got an email with a link, when I clicked on it, as soon as I got it, it took me back to a login page, and after logging in, I got a message that my appointment has been cancelled, and I need to make another one.
What a service!
Not only it doesn't work, this online service just regressed about 20 years.

It’s been one hour and I’m still waiting! They upgraded their app and it’s full of bugs and issues! Absolutely no customer service! My husband is sitting by his app waiting on a doctor and it’s also been over an hour.

I waited online for an hour and the girl tells me the upgrade with their app is not working and I’ll have to wait til tomorrow. I wasted my time re-entering all my information over and over line a never ending time share tour and nothing. My husband tried and no doctor ever came online. We just waisted hours while we are sick. Even the customer service support person didn’t want to tell me their upgraded app was a debacle and their system was down but what made it worse was her response. Just try back tomorrow. Okay I’m trying to get the URGENT CARE! just stupid responses. She said she wasn’t sure at first what was going on with the LiveHealth online app. I asked her is she was the LiveHealth support tech? It was clearly a long waste of my time. Very sad.

Never sent prescription to my pharmacist. No way to chase the doctor (Robert Chandler) up. Sent in circles between Them and Wallgreens. Ended up going to urgent care.

Used to be reliable but they changed their guidelines on what their doctors will do for you. Save your money and go to your pcp or doc in a box urgent care.

Add my voice to the chorus of people who call this a loser company. It's really simple: positive Covid test, need Paxlovid. First doctor promises to do that and never phones in the prescription. Now I'm getting infinite hold times trying to connect to doctors who say they're available but really aren't. With fake texts saying "the assistant is reviewing your case, please go back to the computer". What a joke. Salting the wound saying "typical wait time is 10 minutes". It's been one and a half hours. Begging for AI or some competitor to put this loser company out of its misery. Pharmacy will close at midnight and wife's fever is spiking. I hope these people burn in hell for their blatantly deceptive practices.

Update: After nearly two hours of waiting, being transferred to different providers after the one I was next in line to see bailed, etc., we finally got a nice, caring attentive physician who attended to our needs. Upgrading from one to two stars because of this. There has to be a better way to reject doctors who lie about their availability.

BE CAREFUL. I CAUGHT THEM MAKING UNAUTHORIZED CHARGES ON MY ACCOUNT. WHEN I DIDNT EVEN SEE A DOCTOR. I WOULD NOT LET THEM STORE YOUR CREDIT CARD INFO. THEN WHEN I CONTACTED THEM ABOUT IT GAVE ME RUN AROUND TRANSFERRING MY CALL FOR HOURS, INSTEAD OF SIMPLY REFUNDING THE MONEY.

Saw Dr. Robert Hruskovich, he seemed nice enough, prescribed a steroid and cough supressant for my symptoms. When I went to pick them up 2 1/2 hours later the pharmacy said they never received the prescriptions. I have now been on hold with the company for 21 minutes trying to get the prescriptions sent in before the pharmacy closes in 40 minutes. In looking back through the summary the Dr. wrote, much ot the information he included is not factual, either not asked during the visit or blatantly untrue- For example, never asked about sinus pressure and states I indicated there was none, asked if anyone else in the home was sick and I stated both my husband and daughter were- he recorded no known sick patients in home. Will NEVER use this service again.

Had an appointment for pink eye. Quick, simple. Never sent my prescription (I waited to go the pharmacy until 3.5 hours after the appointment). I’ve been on hold for over 30 minutes at this point. Absolutely ridiculous.

Had a Saturday appointment for mastitis. I needed antibiotics and my OB wouldn’t be open until Tuesday (it was a holiday weekend). This provider would not prescribe antibiotics, and told me I should just call my OB instead. I explained they were closed until Tuesday and she said, “well they should have an emergency nurse on call.” I told her that an emergency nurse can’t prescribe medication which is why I made this appointment in the first place, and she again only recommended I call my OB. Complete waste of time and copay, I was not even given any medical advice. I will not use this service again; cvs minute clinic from now on!

I have used this service a hand full of times before over the last few years. I always spoke with a MD not a NP or PA. Usually I just need a antibiotic called in and I am finished, This person was horrible. Not listening to what I was telling her. Offering me a medication for something I didnt need. and then documented incorrectly in the summary notes. This time, there was no time saved.

Their billing practices lost me as a patient. My therapist was great but they cost me a lot of money I otherwise wouldn't have spent if they had been timely with their response to my inquiry over a dispute in my copayments. I received conflicting information from their reps and three months later and almost $500 later I was finally updated that they were incorrect and my copayments were much higher than originally discussed. Their billing and "support" are completely inaccessible and completely disinterested good faith business practices.

I get this service free from my college. The only thing we have to pay for is any missed appointments. I waited 3 weeks for an appointment, I was there and completely checked in 15 minutes early as per the instructions, the therapist canceled it 10 minutes after it was supposed to start with no explanation, and then Livehealth charged me $40 for the missed appointment.

Total scam.. tried to setup a profile and during setup was asked to call their helpline, they tried to sell me a service and hung up on me when I said no. Stay away from this site.

I had made the appointment for an UTI and told the doctor my usual medication.

The doctor prescribed a different medication, which says do not use if trouble urinating.....ummmm it's a UTI. Had a reaction to it. Cannot message them in anyway, or change my record unless I start the process for another appointment.

Waited several hours for the doctor to call me, which never happened. This is actually the second time I have paid but they end up canceling. Waste of time, this service needs to be shut down. I ended up taking my son to urgent care after waiting on these time wasting “doctors” to never call

1st and last time I will use this site! I am on a work trip, and needed immediate care. Saw something at work about this, and thought I would use it. I am in HR by the way. I paid more than if I went to immediate care for the convenience. Doctor Bidya Lohani-Sharma didn't listen, disregarded what I was saying, told me to return in 4 days if I still wasn't feeling well, prescribed me a recommendation for a medicine I had already put on the form I was allergic to, and had the audacity to claim I agreed to taking it which never happened. Not only was this a waste of money and time, but the Doctor lied on the report and recommended me taking something she knew I was allergic to. HORRIFYING experience that I will be sharing with the CEO of our organization to ensure employees aren't treated like this when they need help.

Canceled multiple appointments with no attempt to reschedule. Can't even speak to the quality of the therapists because I never got to speak to one.

Long story short, my husband saw a psychiatrist through LiveHealth, a few days later he was in the hospital for his mental health, got released, and was instructed to follow up with his psychiatrist within the week because the meds they gave him only lasted 14 days. I booked him an appointment and the doctor rescheduled twice with no reason provided. The last rescheduling was for the day before the 14 days of meds were up. I tried to book him with a different psychiatrist through LiveHealth for a sooner appointment. That one ALSO gets canceled. I call customer support and she (rudely) tells me that it's in their terms and conditions that the providers can't prescribe controlled substances so that's "probably" why they keep canceling. So they were going to just keep rescheduling his appointment forever without any explanation? That's so extremely dangerous for a psych patient, I can't even believe they don't see what's wrong with this. Do not use this service.