Liveohana Avis 

Honestly the coordinator who manages the chat was so unresponsive that it was enough for me to never want to coordinate with them. I got on a call and the house manager, Alex, was extremely friendly and considerate. He said he was going to follow up about a few things. However, I never heard back about any of it because unfortunately all the communication has to channel through the coordinators. The one I had was Dana and she was so unresponsive and unhelpful. I tried to get her to send me the links and decisions Alex had mentioned he would get for me and she never followed up. There were a bunch of other people on the chat who kept having to tag Dana to help me get answers and she was extremely unhelpful. Because of this experience I will never use Ohana. There are plenty of other amazing coliving places out there. Check out “Outsite” — they are my absolute favorite!

I really loved using Ohana to find a place for the summer. Lots of platforms are very sketchy and being able to meet the host before I sent any payments was really good and they made the experience really easy. 

They immeditely helped us when our original host underdelivered on his promises. They were there eveyr step of the way. The service was amazing. Espically as students we really appreciated how helpful and caring they were. Ezra also personally helped us. Its rare to see people within a company who actually want to help there customers.

I would never recommend to a friend. Shame on investors and whoever works here - I'm not even sure how what they're doing is legal.

Noticed marketing behavior I found shady and frankly gross and have serious concerns the may be using bots to post fake positive reviews across the internet.

For example, after initially using Ohana's site and being cautious about trusting a fairly new Startup run by mostly 20 year olds, I went to reddit to see if anyone else used them. To my surprise I saw tons of positive Ohana reviews
... except when I actually clicked on the account profiles of these "reviewers" I quickly noticed many of them were new or were only used only promote Ohana.

I can't tell you whether they're using AI bots or buying fake accounts, but as someone who's lived in nyc for 10+ years, have sublet many times, this raised every red flag for me and I'd encourage everyone to be super cautious with this startup. Ask yourself if you've ever seen glowing reviews of Zillow or StreetEasy online.

Even this Trustpilot is jam packed with, in my opinion, suspiciously glowing reviews.

EDIT: Ohana flagged my original review for removal for "defamation" ... AKA please keep in mind that they're on here flagging negative reviews to TrustPilot for removal and forcing people to rewrite comments they deem to be defamatory. Who knows how many times they've done that.

Lastly - I think its important to mention the founders of this company are 20-year-olds fairly fresh out of college who do not have extensive experience in whatever real estate market you're in. Is that someone you want to trust with housing?

I rarely write reviews but It's my opinion they may be using REALLY shady marketing tactics to fake demand. I'd never recommend them to a friend. Plenty of other options.

Super seamless process. I really liked the range of options and how easy it was to find the right rental. Would definitely use again!

I booked a summer stay through Ohana and was matched with Bethany, whose place was spotless and exactly as described. Communication from both Ohana and Bethany was clear and quick from inquiry to move-in, and check-in took minutes. What I appreciated most was how organized and transparent everything felt; expectations and next steps were clearly laid out upfront, so there were no surprises. The apartment was quiet, comfortable, and well-equipped, and Bethany’s local tips made settling in easy. Any small questions I had were answered promptly, and I always felt supported. For anyone who needs short-term sublet housing and wants peace of mind instead of endless DMs and guesswork, this is the way to go. I’d happily book with Ohana again and would stay with Bethany in a heartbeat.

It was a great experience. The process was seamless and both the host and the liveohana people were very accommodating and allowed me to not worry about anything! Highly recommend.

Very good options for listing, and great customer service. Would recommend.

Very helpful website and made finding a sublet very easy. In particular I really liked the safety and protection there was because they were with you throughout the whole process and if anything goes wrong you know you can contact them. For example, there is always a representative in all of the group chats and calls, they make sure your security deposit is handled responsibly, and they even give you a chance to report or call them for help if you have trouble accessing the unit.

Great place to find a sublet from. They act as a middleman and draft up a lease and hold your security deposit, which really ensures you are not getting scammed. They set up all the calls to meet the person subletting their place and also have policies in place if you do not find a suitable living place when you arrive.

Ohana matched me with the best host and was always there if I ever needed any help. It was such a relief booking through Ohana rather than some random person online. Highly recommend it!

Ohana!!! It’s the best.
Team is very communicative with you and helps the contact between lesser and subleaser !
You will have to put a security deposit down before moving in but you will most likely get it back a couple days after move out!

Ohana was so helpful as an nyu student looking for housing, overall such a great company!

I recently used LiveOhana to find a sublet in New York, and I was really impressed with the experience. The platform was extremely easy to use and felt intuitive from start to finish. What stood out most was how responsive the people on the site were—communication was quick and reliable, which made the whole process stress-free.

I also appreciated the protections built into the platform for both the sublessor and sublessee. It gave me peace of mind that things were being handled fairly and securely. Compared to other options, I found LiveOhana much better: it’s more practical than Leasebreak and definitely better than Airbnb if you’re planning to stay in New York for more than just a couple of weeks. There is lots of scams on other sites and this felt more vetted then those sites.

Overall, I’d highly recommend it to anyone looking for a short-term rental in New York.

This is a bad platform that is not even integrated into the UK. It feels like a US tech startup just trying to take over UK subletting without understanding any of the processes. The organization was all over the place, the customer service team was honestly so strange and not equipped to answer any questions! I would never use this again!

Really great employees!!

Great experience