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Loaded Stuff is all about creating treats that stand out. We handcraft every chocolate bar and peanut butter jar in small batches so they’re always fresh, fun, and full of flavour. From our viral Dubai chocolates to our one-of-a-kind loaded peanut butter jars, everything is made with quality ingredients and plenty of creativity. We love experimenting with bold combinations and playful twists that you won’t find anywhere else. Whether you’re grabbing a gift or spoiling yourself, our treats are designed to bring a little extra joy with every bite. Made fresh each week and shipped Australia-wide, Loaded Stuff is here to make your sweet moments unforgettable.
3,1
15 avis
A répondu à 100 % de ses avis négatifs
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I have made 2 orders with LoadedStuff, paying over $240 in total. My first order was great. Really lovely chocolate. I then did a larger order of $140+ for Easter gifts... Unfortunately the chocolate bar tasted different, with a distinctive coconut oil after taste ( which I can't abide) that leaves a particular mouth feel :(. I'm so disappointed. I feel like I've wasted $140+.
Ouch!
service was good but the bars themself are very meh, they taste just okay, considering you end up paying 20 dollars shipping if you want the order to be properly insulated, its basically a 40 dollar chocolate bar and they taste incredibly average. the bueno ones are probably a 2/10 the dubai ones are maybe a 5/10.
Réponse : Loadedstuff
Hi Nicole,
Thanks for taking the time to share your feedback. We’re glad to hear the service itself was a positive experience, even though the bars didn’t meet your expectations.
The insulated shipping option you selected includes an ice pack and specialised packaging to help protect the chocolate during warmer weather. This is an optional add-on to reduce the risk of heat exposure during transit, rather than a cost built into the product itself.
We were a little surprised to hear the Bueno bar wasn’t to your liking, as it’s currently our second most popular flavour after the pistachio, but we do understand that taste is very subjective. Your feedback has been noted and will be shared with our production team as we continue refining our recipes and overall offering.
Regards
~Loaded Stuff
This website is an absolute scam!
After almost 2 weeks of an order, contacted them twice no reply!
Order still never arrived and the regular shipping says one to 6 business days.
I have demanded a full refund, however once again no reply.
It also says track order via the Shop app and when I click onto it and register via the email address it tells me the order has been delivered when it never arrived!!
I also double checked the address. All of my details are correct.
THIS SITE IS AN ABSOLUTE SCAM!
Réponse : Loadedstuff
Hi Jess,
Thanks for your message. I believe you may have left this review for the wrong website. Your order with us has not yet been dispatched and is scheduled to go out on Monday (in 2 days), as shown on our order status page.
As noted in the large red notice across our site, all of our chocolate bars are made fresh to order. Because of this and the high demand we’ve been experiencing, we ask customers to allow at least 7 business days for production before dispatch.
I can assure you we are not a scam. If you visit our website, you’ll see hundreds of positive reviews from real customers. We also sell under the same shop name on eBay, where we’ve maintained a 99% positive feedback rating from hundreds of orders.
Your order is in the queue and will be on its way shortly.
Should you have any questions please feel free replying to us.
~ Loaded Stuff
I placed an order with Loaded Stuff on July 31st for $151.70, eagerly anticipating their "luxury" chocolates. However, my experience has been a complete disaster.
10 days passed with no updates or communication from their team. I had to contact them myself to inquire about the status of my order.
When I did, they claimed there was a “mismatch” with my payment provider. Fine, but then they contradicted themselves the next email, stating the issue was a “potential fraud” flag from my bank.
Which one is it? The inconsistency is maddening and shows a complete lack of professionalism.
Even more frustrating is the fact that I had to contact my bank to confirm if my payment had even been processed. My bank confirmed that the payment was taken out the same day I placed the order, the same day I received a confirmation email.
So, if there was an issue with my payment, why was it not flagged sooner? Why did I have to chase this up?
Then came the request for my CVV number and billing address via email, which is an extremely insecure and unprofessional way to handle sensitive information. Email is not a secure method for sending financial data, and this request violates basic PCI-DSS standards. It's concerning that a business is asking for my credit card information via email can be so careless with my privacy and security.
Despite not having my full details in the first place, they agreed to my request of a full refund. If they didn’t have my correct information, how were they able to issue a refund? This makes no sense and only adds to the confusion. My refund was processed 3 days later.
To sum up, my experience with Loaded Stuff has been a nightmare. The lack of communication, contradictory explanations, and the blatant disregard for security make it clear this company does not care about it's customers. I’m leaving this review as a warning to others.
Update: Trustpilot took down Loaded Stuff’s original reply after they published my personal details. The company has reposted an edited hostile response that still accuses me without evidence and still fabricates my words. I’ve saved screenshots of everything, but Trustpilot doesn’t accept images.
Réponse : Loadedstuff
** EDITED ON 16/08/2025 **
Quick Summary for those who don’t want to read it all:
When an order is flagged as fraudulent by the bank/Shopify, we are required to hold the order until verification is provided. In this case, the CVV and billing address were not supplied, so we could not release the products. The refund was issued immediately through Shopify (the same way the payment came in). This is standard procedure for all eCommerce stores and protects both the business and genuine customers.
Have a great day :)
-----
Our Full Original Reply For Those That Want to Read it
Thank you for your feedback. We appreciate the chance to clarify what happened with your order.
First, we clearly state on our website that the lead time for production is 7 business days due to high demand, as all our chocolates are made fresh. This message appears at the very top of the category and product pages, as well as in the product description. When we went to process your order, the phone number you provided was not reachable, which is why we sent you an email.
On 10/08/2025, we advised the following:
"It looks like there is a verification issue with the credit card used. In order for us to send the order out, we need the CVV number (3-digit number on the credit card) and the billing address that matches the credit card. Currently, it looks like the payment provider has temporarily stopped it due to a mismatch."
At no stage did we give 2 separate or contradictory reasons. This was a single, clear explanation that the transaction was flagged by our payment provider because the verification details provided at checkout did not fully match your bank’s records.
When this happens, our bank warns us not to send the order until the missing details are confirmed. If we ignore that warning and the order turns out to be unauthorised, we risk:
- Losing the products
- Paying the shipping cost
- Being charged a $35 bank fee for the chargeback
To avoid this, the bank asked us to confirm the CVV and billing address in writing before releasing the order. Providing only the CVV in an email poses no fraud risk on its own — it is simply a 3-digit code used for verification. It only becomes a risk if sent together with the full card number and expiry date, which we never requested.
The fact that you couldn’t provide us with the CVV number and billing address, and instead replied with “give me a refund” — while also stating you “called the bank to confirm if the money went out” — speaks for itself. Really? You called the bank to check if the payment was taken, instead of simply providing the CVV number your bank required? That’s a strong indication you didn’t have it, which is why you requested a refund instead.
Once you requested that refund, we processed right away, it can take the bank a few days to process it but that is out of our hands.
During our review, we also identified 2 other emails, both enquiring about an order with the exact same message but using different email addresses and names, the phone number provided also does not connect, which was another red flag.
Also, Pickle Rick (now changed to 'Anonymous'), it’s interesting how you have no other reviews anywhere apart from this one.
We take fraud prevention seriously to protect our customers and our business.
@Shopify thank you for protecting small businesses from fraudulent transactions and warning us about this fraudulent user — you were 100% correct.
Tried their Dubai Pistachio Chocolate.
(Waited till winter and continuous cold weather for shipping from NSW to VIC, of course)
Omg, it's so delicious, we (2 people) finished a bar on the spot.
Expensive treat, but so worth it.
It may be personal taste, but for us it's important to have a good Kataifi % crunch in it and this chocolate delivers this crunch. That the coating is Belgium Callebaut choc is a plus too.
Very good!
Recieved my postage update thankyou Loaded Stuff I should have read the fine print didn’t realise it could take up too a week due to back orders.
Surprised my daughter and ordered the pistachio Dubai choc and pistachio cream because she saw it on tic toc and needed to try it.
She was really happy with the taste of the choc .she hadn’t tried the cream yet but I will update when she does .
It arrived quicker than I thought only a couple of days . Thank you
Réponse : Loadedstuff
Hi Daniel,
We’re sorry to hear you weren’t happy with your experience.
Just to clarify—your order was sent via Express Post, as selected. The delay you experienced was unfortunately due to Australia Post, which marked the tracking as "Late: was expected Friday 28 March." Once it leaves our hands, delivery times are out of our control, though we totally understand how frustrating delays can be.
In your case, we followed this process and still went above and beyond by issuing you a full refund as a gesture of goodwill—while still sending out your order.
We’re disappointed to receive this review, especially after doing our best to provide great service despite the circumstances. We hope you still enjoy the products once they arrive.
EDITED: He is saying we are luying and has proof, well here is the proof from Australia Post, also you can check yourself, the tracking number is 99716042237401004900905 and screen shot can be seen here
https://accessmylogin.s3-ap-southeast-2.amazonaws.com/swiftpro/screenshot1.png
- for those who want proof.
loll don't we business owners love the 'customers are always right' even though the screen shot proves the customer is 100% wrong about this. Claiming we didn't send it via Express Post but it clearly shows it was, claiming the delay is out fault but again clearly shows the delay is from Australia Post.
All good Daniel have a great day. PS Go the mighty St George Dragons :)
—Team Loaded Stuff
I purchased the pistachio and pistachio with raspberry jam to see what all the hype was about. We enjoyed the pistachio bar, nice crunch, subtle pistachio flavour. The milk chocolate was nice (Belgium I suspect) and didn't leave an after taste like some of the cheaper bars. It was nice for something different to try.
Product is misleading. I ordered a Dubai Fix pistachio chocolate bar and a Bueno crispy waffle chocolate bar. Waited for at least two weeks. The outside layer of chocolate is too thick. The inside doesn’t taste like pistachio and it’s not even green. I don’t see the brand Fix on the packaging. Very disappointed. Just wasted sixty something dollars on two overly sweet chocolate bars.
Edited: I have screened shots to prove the website that says Dubai Fix Chocolate Bar and in the description highlighted in bold that is Dubai Fix Chocolate Bar. I can’t upload the screen shots here and there’s no such function. I am not disappointed because of the wait. It’s just too sweet for me that’s all. And the outsider layer too thick and the filling not as much as the ad shown. I haven’t tried on the real Fix so I am not comparing the taste of the chocolate.
Réponse : Loadedstuff
We are sorry you were unhappy with your order, and we understand it can be disappointing after waiting. We do include a message on our product page that it may take up to one week for delivery due to high demand.
The pistachio flavour in our chocolate comes from real, natural pistachios, and we do not use artificial flavors or any flavor enhancers. We also avoid adding food coloring, which is why the filling does not appear bright green.
Please note that we never claimed the product came from a brand called “Fix,” and we are not sure where that misunderstanding began. We know the chocolate coating may have felt thick and the taste sweeter than expected, and we appreciate your honest feedback. If you have more questions or concerns, please reach out to us. Your opinion helps us improve.
Chocolate product photos are misleading
2/5 for how misleading the photos are. The photos of the filling look nothing like it does in reality, and the chocolate seems to be of average quality.
Réponse : Loadedstuff
Thank you for your feedback. We're sorry to hear that our products did not meet your expectations.
We can assure you that the photos on our site are of our actual products, and we strive to ensure they represent them as accurately as possible.
Regarding the chocolate quality, we use Callebaut, a premium Belgian chocolate highly regarded in the industry. We understand that tastes and expectations can vary, and we genuinely appreciate you taking the time to share your thoughts. If you have any further feedback, please let us know — we’re always looking for ways to improve.
Réponse : Loadedstuff
Thank you so much for letting us know! We’re thrilled that you enjoyed the chocolate bar and had a great experience. Your feedback means a lot to us, and we hope to keep making treats that you love. If you have any other thoughts or suggestions, feel free to share. We appreciate your support!
The chocolate bars, for the expensive price were very small and didnt taste as good as others i have bought. Pretty disappointing and definately wont be buying again from here and wont be recommending to anyone
Réponse : Loadedstuff
Thank you for sharing your feedback. We’re sorry to hear that our product didn’t meet your expectations.
We do our best to ensure transparency by providing the size and weight of each chocolate bar in the product description. Each bar weighs a minimum of 220g, with most being well over 250g, which is significantly larger than standard-sized chocolate bars.
We use premium ingredients, including high-quality Callebaut chocolate, and take great care in crafting our products. That said, we understand that tastes and expectations can vary. We truly value your input and will take your comments into consideration as we continue to improve.
Thank you again for your honesty, and we hope you’ll consider giving us another chance in the future.
Réponse : Loadedstuff
Thank you for taking the time to let us know! We’re so happy to hear that the wait paid off and you enjoyed the experience. If there’s anything else you’d like to share, we’d love to hear it. Your feedback really matters to us!
Chocolate arrived in perfect condition. The chocolate is velvety smooth, with a surprising pistachio crunch.
Réponse : Loadedstuff
Hey Jodie,
Thank you so much for the wonderful feedback!
We're thrilled to hear the chocolate arrived perfectly and that you're enjoying the chocolate bar. Your feedback is very much appreciated.
Enjoy every bite! 🍫😊
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