Highly recommended, very good customer service. Very simple process for the document verification. Very reliable and trustworthy. Everything was done and payed out within 2. hours, third time using... Voir plus
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Lisez les avis des autres
This company are absolutely incredible. We have a long relationship and whenever we need to move quickly on a vehicle (or vehicles) then we have instant support. Without a doubt the best company aroun... Voir plus
L'entreprise a répondu
Second time I’ve used them. More expensive than other methods of finance, but fees are clearly explained and it’s significantly less headache. Very useful if you jump in and out of cars in a... Voir plus
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Needed some funds urgently and the team here were really helpful and I received my funds the same day. Everything from the get go was explained and was kept well informed throughout the whole process... Voir plus
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Coordonnées de contact
333 Edgware Road, NW9 6TD, London, Royaume-Uni
- 0333 577 5000
- Info@loanonyourcar.com
- loanonyourcar.co.uk
4,6
Excellent
592 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Third time using these guys in 2 years.
Third time using these guys in 2 years.
Great service, it’s the way banking used to be, a chat about the situation, what was needed and a quick solution. Think the whole process took under 3 hours for this loan including finding time to do the video walk round.
Thanks guys!
27 octobre 2023
Réponse de Loanonyourcar
Dear Nick,
Thank you for taking the time to share your wonderful experience with us on Trustpilot! We are thrilled to hear that you have chosen us for the third time in the past two years.
Your kind words about our customer service approach mean a lot to us. We pride ourselves on providing a banking experience that is not only efficient but also personalised and attentive. We understand that every situation is unique, and it's our pleasure to have a chat with you, understand your needs, and offer a quick and tailored solution. We are delighted that you found the entire process, from discussing your requirements to the video walk round, to be smooth and hassle-free.
At LoanOnYourCar.co.uk, we are committed to making banking easier, faster, and more convenient for our customers. Your positive feedback reinforces our dedication to delivering exceptional service. We greatly appreciate your trust and loyalty in choosing us for your financial needs.
If you ever have any more questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We are here to help.
Once again, thank you for your kind words and for being a valued member of our community. We look forward to serving you in the future.
Warm regards,
Paul Hilburn
Director
Informative and friendly staff
25 octobre 2023
Réponse de Loanonyourcar
Dear Mr. Michael Bubb,
Thank you so much for taking the time to leave us this wonderful 5-star review on Trustpilot! We are delighted to hear that you found our staff informative and friendly. Providing excellent customer service is our top priority, and we are thrilled to know that our team met your expectations.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in LoanOnYourCar.co.uk, and we look forward to serving you again.
Best regards,
Paul Hilburn
Very good service
Very good communication, transparent process and easy handling. Appreciate
17 octobre 2023
Réponse de Loanonyourcar
Dear Andreas
Thank you for taking the time to leave such a wonderful 5-star review of LoanOnYourCar.co.uk! We are thrilled to hear about your positive experience with us.
We are delighted that you found our communication effective and our process transparent. At LoanOnYourCar.co.uk, we strive to make the lending process as straightforward and hassle-free as possible, and we're pleased to hear that it was easy for you to navigate.
Your appreciation means a lot to us, and we're here to assist you whenever you need us. If you have any further questions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out.
Once again, thank you for choosing LoanOnYourCar.co.uk. We look forward to serving you again in the future!
Best regards,
Paul Hilburn
LoanOnYourCar.co.uk Team
It was a pleasure to use Loan on my car…
It was a pleasure to use Loan on my car again. It’s my 3rd using them and they never disappoint.
2 octobre 2023
Réponse de Loanonyourcar
Dear Simone,
Thank you for taking the time to leave such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with Loan on Your Car for the third time. Your trust and loyalty mean the world to us.
We strive to provide excellent service and it's incredibly rewarding to know that we have met your expectations consistently. If there's anything specific you love about our services or if you have any suggestions on how we can make your experience even better, please don't hesitate to let us know. Your feedback is invaluable to us.
Thank you once again for choosing Loan on Your Car. We appreciate your business and look forward to serving you again in the future.
Best regards,
Paul Hilburn
Loan on Your Car Team
Quick and easy and helpful
10 octobre 2023
Réponse de Loanonyourcar
Dear Vivid,
Thank you for taking the time to leave such a positive review! We are thrilled to hear about your experience with LoanOnYourCar.co.uk. Our team is dedicated to providing quick and easy solutions while offering the assistance you need.
Your kind words motivate us to continue delivering exceptional service to our customers. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your trust in us.
Warm regards,
Paul Hilburn
LoanOnYourCar.co.uk
TIME WASTE OF A COMPANY
TIME WASTE OF A COMPANY
APPLIED FOR A LOAN TOLD TO SEND 3 MONTHS BANK STATEMENT
THEN WAS DECLINED WASTE OF TIME
10 octobre 2023
Avis spontané
Réponse de Loanonyourcar
Dear Farhad,
We appreciate your feedback regarding your recent experience with LoanOnYourCar.co.uk. We regret to learn of your dissatisfaction, but we also appreciate the opportunity to address your concerns and clarify our application process.
Upon receiving your loan application, we conducted a thorough credit report, which unfortunately did not yield any relevant information. As part of our responsible lending practices and in accordance with the regulations set forth by the Financial Conduct Authority (FCA), we requested three months' bank statements to assess your affordability and suitability for the loan you applied for.
It is important to note that these steps are an integral part of our assessment process and are implemented to ensure responsible lending and financial stability for both our clients and our company. Regrettably, based on the information provided in the bank statements, we were unable to extend the loan offer to you. Please understand that this decision is made with careful consideration of your financial well-being and our commitment to responsible lending practices.
We understand that this outcome may be disappointing, but we want to assure you that our decision is not taken lightly. LoanOnYourCar.co.uk is an FCA-regulated Logbook Loan Lender with a strong commitment to transparency, fairness, and customer satisfaction. We take pride in our track record of excellent customer service, as evidenced by the positive feedback from our numerous satisfied clients, as reflected in our 475 + five-star 'Excellent' Trustpilot reviews.
We genuinely regret any inconvenience this situation may have caused you. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We value your feedback and thank you for considering LoanOnYourCar.co.uk for your financial needs.
Warm regards
Paul Hilburn
Gesture of good will
Gesture of goodwill they didn’t charge me the £20 fee at the end of my payments..
9 octobre 2023
Avis spontané
Réponse de Loanonyourcar
Dear David,
Thank you for taking the time to discuss your concerns with us earlier today. We appreciate your feedback and the opportunity to address your review.
First and foremost, we want to confirm that we are indeed an FCA-regulated business, committed to providing transparent and reliable services to our customers. With over 475 5-star reviews for both service and value, we take great pride in our reputation and the trust our customers place in us.
Regarding your loan with LoanOnYourCar.co.uk, we want to clarify some points that you mentioned in your review. When you signed the loan agreement, you received a comprehensive written explanation of the terms and conditions. Additionally, our team conducted a follow-up call to confirm your understanding of the terms and your suitability for the loan, which you accepted at that time.
We understand your concerns about the total amount paid, and we want to assure you that the interest charged was calculated accurately and the amount you quoted in your review included the interest and capital for the loan, which in fact you held for over 18 months. Moreover, we offer our customers the flexibility to settle the loan early at any time without incurring penalties, and they can also make overpayments to reduce the total amount paid. It appears that these options were not utilised in your case.
In response to your feedback, we have reviewed your account and, as a gesture of goodwill, we have removed the £20 option purchase fee. We hope this demonstrates our commitment to addressing your concerns and providing a satisfactory resolution.
Once again, thank you for bringing your concerns to our attention. We value your feedback and the opportunity to improve our services. If you have any further questions or require assistance, please do not hesitate to contact us directly. We appreciate your understanding and cooperation.
Best regards,
Paul Hilburn
LoanOnYourCar.co.uk
Really good service
Really good service, everything is well explained and opportunities to ask questions. I've used this service before and its so easy and stress free, always paid off early and saved doing so.
6 octobre 2023
Réponse de Loanonyourcar
Dear Stuart
Thank you so much for taking the time to share your positive experience with loanonyourcar.co.uk! We are thrilled to hear that you find our service to be excellent and stress-free. Our team works hard to ensure that everything is well explained, and we are always here to address any questions or concerns you may have.
We greatly appreciate your continued trust and loyalty in using our service. It's fantastic to hear that you have consistently paid off your loans early and saved money in the process. Your feedback motivates us to maintain our high standards and provide the best possible service to our valued customers.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing loanonyourcar.co.uk!
Warm regards,
Paul Hilburn
Loanonyourcar.co.uk Team
Réponse de Loanonyourcar
Dear Ian,
Thank you for taking the time to leave such a positive review! We are thrilled to hear about your great experience with LoanOnYourCar.co.uk.
Providing prompt and helpful service is one of our top priorities, and it's wonderful to know that our team was able to assist you effectively.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your business and the trust you've placed in us.
Best regards,
Paul Hilburn
LoanOnYourCar.co.uk Team
Excellent customer service
21 septembre 2023
Réponse de Loanonyourcar
Dear John,
Thank you so much for taking the time to leave a 5 -star review for LoanOnYourCar.co.uk! We truly appreciate your feedback and are thrilled to hear that you had an excellent customer service experience with us.
At LoanOnYourCar.co.uk, we take pride in providing a professional service to our valued customers.
Your kind words motivate us to continue delivering exceptional service to all our clients. If you have any questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help.
Once again, thank you for choosing LoanOnYourCar.co.uk, and we look forward to serving you again in the future.
Best regards,
Paul Hilburn
LoanOnYourCar.co.uk Customer Support Team
This company are absolutely incredible
This company are absolutely incredible. We have a long relationship and whenever we need to move quickly on a vehicle (or vehicles) then we have instant support. Without a doubt the best company around to offer a product like this - with a personal touch from the entire team. You aren’t just a number. Couldn’t recommend highly enough.
12 septembre 2023
Réponse de Loanonyourcar
Dear Joe,
Thank you so much for sharing your fantastic 5-star review of LoanOnYourCar.co.uk! We greatly appreciate your long-standing relationship and your continued trust in our services.
It's incredibly rewarding to hear that you find our support to be instant and our team's personal touch to be a distinguishing feature. At LoanOnYourCar.co.uk, we truly value the relationships we build with our customers, and your feedback reaffirms our commitment to providing a service that goes beyond the transactional aspect.
We're thrilled to have you as valued customer, and we'll always be here whenever you need quick assistance with your vehicle needs. Your recommendation means the world to us, and we couldn't be happier to have earned your trust and loyalty.
If there's anything more we can do to enhance your experience or if you ever have any questions, please don't hesitate to reach out.
Thanks again for choosing LoanOnYourCar.co.uk, and we look forward to serving you for many more years to come!
Best regards,
Paul Hilburn
Customer Service Team
LoanOnYourCar.co.uk
Excellent service and fast response…
Excellent service and fast response time - I recommend to anyone who needs fast funding
15 septembre 2023
Avis spontané
Réponse de Loanonyourcar
Dear Marc Parekh,
Thank you so much for taking the time to leave your review for loanonyourcar.co.uk. We truly appreciate your kind words and your recommendation.
It's fantastic to hear that you had an excellent experience with our service and that you found our response time to be fast. Providing fast and efficient funding solutions to our customers is something we take great pride in, and your feedback reaffirms our commitment to delivering a first-class service.
If you ever have any further financial needs or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our priority.
Once again, thank you for choosing loanonyourcar.co.uk, and we look forward to serving you again in the future.
Best regards,
Paul Hilburn
Director
Outstanding Performance
Outstanding Performance from the beginning of my application to the money reaching my account. The after care services was also amazing.
Everything was explained to me, even after signing the agreement they took the time to make sure I was happy and understood what I was getting. I would recommend to friends, family and colleagues.
10 septembre 2023
Réponse de Loanonyourcar
Dear Carol,
Thank you so much for taking the time to share your wonderful Trustpilot review! We are thrilled to hear about your outstanding experience with our services from the beginning of your application to the moment the funds reached your account.
Our team takes great pride in providing excellent customer service, and we are delighted that you found our aftercare services to be amazing. Ensuring our customers are well informed and satisfied is our top priority, and your feedback reinforces our commitment to this goal.
I am delighted that our team explained everything to your satisfaction, and we appreciate your mention of how we took the time to ensure you were happy and understood your agreement fully. It's our pleasure to assist and guide you through the process every step of the way.
Thank you for recommending us to your friends, family, and colleagues. We greatly value your trust and confidence in our services, and we look forward to assisting you or anyone you refer in the future.
If you ever have any more questions or need assistance, please don't hesitate to reach out. Your feedback is invaluable to us, and we are here to support you whenever you need us.
Warm regards,
Paul Hilburn
Director
Absolutely brilliant service
Absolutely brilliant service, very fast payment and the team was very helpful and answered everything I asked clearly. Highly recommend
10 septembre 2023
Réponse de Loanonyourcar
Dear David,
We are thrilled to receive your Trustpilot review! Thank you so much for taking the time to share your experience with our company. Your kind words mean a lot to us.
We are delighted to hear that you found our service to be absolutely brilliant and that you received your payment quickly. Our team works diligently to ensure a fast and efficient process for our customers, and it's rewarding to see our efforts reflected in your feedback.
Furthermore, it's wonderful to know that our team was able to assist you effectively and provide clear answers to all your questions. Clear communication and helpfulness are essential aspects of our customer service, and we're glad to hear that we met your expectations in this regard.
Your recommendation means a great deal to us. We truly appreciate your trust and support, and we look forward to serving you again in the future. If you ever have more questions or need assistance, please don't hesitate to reach out. We're here to help.
Once again, thank you for choosing LoanOnYourCar.co.uk and for sharing your positive experience on Trustpilot.
Warm regards,
Kind regards
Paul Hilburn
Director
Always really polite and helpful
Always really polite and helpful. My top up loan was sorted very quickly and in my account within the hour. Excellent service
31 août 2023
Réponse de Loanonyourcar
Thank you so much for taking the time to leave such a positive review on Trustpilot! We're thrilled to hear that you had a great experience with our service and that we could assist you quickly and efficiently with your top-up loan.
At LoanOnYourCar.co.uk, we always strive to provide excellent service to our customers, and your feedback is truly appreciated. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us.
We look forward to serving you again in the future. Thanks for choosing LoanOnYourCar.co.uk.
With Kind regards
Paul Hilburn
Director
The whole process was easy and quick…
The whole process was easy and quick from start to finish can highly recommend
6 septembre 2023
Réponse de Loanonyourcar
We greatly appreciate your recommendation and the positive feedback you've shared about your experience with us. Making the entire process easy and quick for our customers is one of our top priorities, and we're delighted to hear that we succeeded in doing so for you.
If you ever need our services again or have any questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you whenever you need us. Thanks for choosing us, and we look forward to serving you again if the opportunity arises!
Kind regards
Paul Hilburn
Director
The team were fast in communicating…
The team were fast in communicating issues and the quick to help me resolve them and ensure a fast payout
3 septembre 2023
Réponse de Loanonyourcar
Dear Leigh Jaggard,
Thank you so much for taking the time to leave a 5-star review for loanonyourcar.co.uk! We're thrilled to hear about your positive experience with our team and services.
It's wonderful to know that our team was responsive and efficient in addressing any issues you encountered. We take great pride in providing excellent customer service and ensuring a smooth and fast payout process for our valued customers.
Your feedback is incredibly valuable to us, and it motivates us to continue delivering a great service to all our clients. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing loanonyourcar.co.uk, and we look forward to serving you in the future.
Best regards,
Paul Hilburn
The team at Loan your car were…
The team at Loan your car were fantastic. Quick, efficient and very helpful. Highly recommend.
22 août 2023
Réponse de Loanonyourcar
Clara
Thank you so much for taking the time to share your positive experience of LoanOnYourCar.co.uk on Trustpilot. We're thrilled to hear that you found our team to be efficient, and helpful and professional. Providing exceptional service is our top priority, and your feedback reaffirms that we're on the right track.
We greatly appreciate your recommendation. It means a lot to us that you would encourage others to experience the same level of service and assistance that you received.
If you have any questions, please don't hesitate to reach out. We're here to help.
Thank you once again for choosing LoanOnYourCar.co.uk. We look forward to assisting you in the future!
Kind regards
Paul Hilburn
Director
Really happy with this service
Really happy with this service, quick and easy. Good customer service and explained all terms & conditions to me before I signed my agreement. Thank you. Yvonne
25 août 2023
Avis spontané
Réponse de Loanonyourcar
Dear Yvonne,
Thank you so much for taking the time to share your positive experience with our service on Trustpilot! We are thrilled to hear that you are really happy with the service we provided and that it was quick and easy for you. Our team strives to ensure that our customers have a seamless and hassle-free experience, so your feedback is truly appreciated.
We're especially glad to know that you found our customer service helpful and that we were able to explain all the terms and conditions to you before you signed your agreement. Transparency and clear communication are key aspects of our service at LoanOnYourCarco.uk, and we're delighted that it made a difference for you.
Your kind words motivate us to continue delivering a proffesional service to all our customers.
If you ever need any assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Kind regards
Paul Hilburn
Amazing customer service
After buying a car from a dealership that unbeknown to me had outstanding finance on it from loanonyourcar.co.uk this company have been nothing short of amazing helping me have this removed! I was at no fault buying the car which the last owner took finance out on, and neither was this company but they helped me remove this from the cars HPI check and was so understanding and helpful in dealing with this. 10/10 for customer service ! Thank you
29 août 2023
Réponse de Loanonyourcar
Dear Alexa
Thank you for taking the time to share your feedback with us. We appreciate your kind words about the service you received. I am pleased you felt we dealt with everything in the correct way and you received a positive experience.
Best regards,
Paul Hilburn
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