Lockguardlocksmiths Avis 

My experience with LockGuard was extremely poor. From the outset, I felt the main focus was on upselling me a new door costing over £2,000, based on claims that the patterned glass was insecure and posed a security risk. I declined the door and opted for an interim handle replacement instead.

The handle they fitted was unsuitable, was missing a fixing screw, and was incorrectly fitted. The cylinder subsequently slid out, leaving me trapped inside my own home.

When I contacted LockGuard to have the botched job rectified, Ben, who identified himself as the manager, was extremely rude and refused to acknowledge or rectify the issue. The impression I was left with was that because I had declined the new door, they were simply unwilling to take responsibility for the failed repair.

Extremely disappointing workmanship and customer service. I would not use this company again. Well done Ben!!

Manger was utterly rude, refused to rectify issues , i was surprised at how i was spoken to; i do not recommend.

Absolute nightmare !!!
Called them out to supply and fit a simple thumb lock on a bathroom door.
They sent a guy out who didn’t have a clue what to do and had been stocked with nothing on his van (I thought a thumb lock was basic!) He phoned someone else, got me an extortionate quote of 2 hours labour at £85 plus vat plus parts totalling over £300
He’d spent less than 10 mins here and then charged me a call out fee of £85 for a job he wasn’t equipped to do!
There threatening behaviour regarding the call out fee was quite intimidating
Needless to say they won’t be doing the job and will not get contacted again- AVOID AT ALL COSTS

Avoid this company unless you have a qualification in UK law and you want to get some extra practice in.

I called them out in March to put right a jammed window and subsequently paid for a callout and a new mechanism. During the repair, the locksmith dropped the window damaging the frame. He bodged it back together with some screws on the promise that they would return and fix it. Fine - accidents happen and the guy was pretty bent out of shape over it so I was sympathetic.

The way the company handled it afterwards was a nightmare…
Little to no proactive communication. I had to chase them multiple times a day, often with the promise of a callback that would never happen. This went on for months. The window was damaged in March has now only been replaced now start of September.

I tried to resolve the matter amicably and gave them plenty of leniency to deal with it (considering I had a hole in the corner of my window frame). After months of chasing I served the company with a formal Letter Before Action but they chose to ignored it.
It was only after I sent them a message showing that I had completed the court application and was prepared to proceed with a small claims case that they finally offered to replace the window that they had damaged.

The replacement has now been completed, but unfortunately the workmanship is lacking. Silicone caked on, window ledge covered in scratches. I had to call the fitter back in and get them to tidy up the work – I’ll still have to dig it all out and re-silicone it myself when I decorate the room. After spending over £250, I have effectively been left with a worse window than I had before calling them...

I wasted a massive amount of time chasing them, and finally documenting and preparing a court claim simply to get them to take responsibility for damage they caused.

Accidents happen and I’m cool with that but what really matters is how a company responds when things go wrong. It seems these guys will only do the right thing when legal proceedings are basically imminent.

I’m sure they don’t drop a window on the regular, but I would avoid this business unless you are prepared to spend months chasing them and take them to court if they damage your property.

After contacting this company, a locksmith was sent to my address in 2 hours which was reasonable for a Saturday.
After introducing himself and confirming who sent him he got straight on with the job in a professional manner.
Peter was very explanatory about the problem, what he was doing and gave advice. He was polite and helpful.
After completion and testing of work carried out, all was well and he left happy customers. Fully recommend this company in Thetford UK.