Lodge Brothers (Funerals) Ltd Avis 

Our parents memorial is simple, yet beautiful. Thank you so much.

Lodge Brothers can be relied upon to provide a high quality service with care and integrity. Their guidance and compassionate approach are invaluable at a time when it is most needed.

We had pre booked our funerals some 10 years ago. The staff were very sympathetic and caring, helpful without being overbearing, and extremely compassionate from collecting Roger from home to preparing him for his new life, the make up artist made Roger look well. In a difficult time they were exceptional x

Seamless experience from discussion to execution. Regular communication and faultless and respectful service on the day of the funeral.

The team at New Malden were exceptional. They made a very tough period in our lives so much easier with their care, compassion and wisdom .
The funeral arrangements for our father were handled professionally and respectfully .
With our thanks to all the team

Professional service and an attention to detail that provided a great service. The optionals, in our case flowers and Order of Service, where exceptional.
My mum took out a plan many years ago and what a great choice to have this plan with Lodge Brothers. We received and appreciated the services of Susi and James who looked after us through a difficult time. Thank you.

Very professional and extremely kind in what was,a traumatic time on my loss of my wife, Sandra.
Elaine was extremely helpful and her compassion helped get me through the days leading up to Sandra's cremation.

Sincere thanks for all of the staff for their professionalism and compassion.

Alan Pryer

I cannot recommend Lodge Brothers Dedworth branch highly enough. From our first contact when they came to collect our dad in the early hours of the morning, right through to the aftercare they provided, they were outstanding. Shobha in particular guided us through the whole process not just with absolute professionalism but also with kindness and empathy. Nothing was too much trouble and we felt incredibly well supported. Thank you!

The chaps were very helpful and respectful. They called and explained everything to me. Thank you for your hard work.
Regards
Angie

We would like to thank Julie in the Twickenham branch for guiding us through every aspect of this process. She was so patient and kind and also made some really helpful suggestions regarding the choice of priest and music. I wouldn't hesitate to recommend Lodge Brothers.

1st Class Company and Service from people who care.

On behalf of my sisters and myself I wish to sincerely thank all at Monk Lodge Brothers Guildford for their help and compassion in arranging my sisters funeral. In particular I would like to mention Cyd who was so kind and compassionate whilst remaining professional and efficient at all times. She kept us fully informed of all procedures at what was a difficult time for the family. Also Chris who was the conductor. His attention to detail and understanding for our religious rites were respectively observed and greatly appreciated and at no point did we feel rushed. The previous two star review relating to this funeral was from an individual and does not reflect the views of the family. We wholeheartedly concur with all the comments expressed in the previous five star reviews.
Once again thank you for giving our sister a dignified and respectful funeral.

I am writing this review because I was overwhelmed by the kind courteous caring service that was provided by Lodge.We had used them previously on two occasions and had been very happy
Cyd managed the duration of all the events.She is kind considerate and very efficient.Nothing is too much for her to do for you at a difficult time and she helps to make sure nothing is overlooked.
Our visits to see our sister were very well organised and sympathetically led and we left feeling she was resting in comfort.
The final day when we had to carry out our final prayers the whole team were there to support and guide us.My sister looked radiant as we said our final goodbyes.
the atmosphere in the chapel was calm and peaceful.
Chris who was the conductor on the day of the funeral was excellent.He made sure everything was on time and followed all our wishes as we requested.He was kind and sensitive in his actions and this extended to the commital which we wanted to be able to attend.
I regret the previous two star reviewer who thinks differently as it was the same event but I would always recommend Lodge and cannot thank them enough.

This review relates specifically to the Lodge & Monk (Lodge Brothers) branch on Woodbridge Road, Guildford.

We chose this branch because they had looked after our family on two previous occasions, and those experiences gave us confidence to use them again. Throughout the arrangements, Cyd organised everything and Chris led the team. They were kind, polite and did their best to accommodate our requests, and we were grateful for their efforts.

Unfortunately, our experience during the final two visits to the Chapel of Rest overshadowed what had otherwise been a well-organised service.

We fully understood that visiting time would be limited to help preserve the deceased, and we respected that completely. However, despite everyone being aware of the time restriction, we felt unnecessarily rushed during our final moments.

On one visit, although only a few minutes remained, the chapel door was opened without knocking and we were told our time was up. It felt abrupt at such a sensitive moment.

On our final visit, Chris remained inside the room while we said our family prayers. We had hoped to have complete privacy for those last moments. Before we had finished saying our final goodbyes, the door was opened again without knocking and we were told our time was up.

These were moments that our family will never have again, and the way they were handled made an already heartbreaking experience even more distressing.

I am not writing this to criticise the staff personally, as everyone we dealt with was courteous and professional throughout the arrangements. Rather, I hope this feedback encourages the Guildford branch to review how final Chapel of Rest visits are managed. A gentle knock before entering, waiting for a response, and allowing families to finish a prayer or final goodbye before interrupting would make an enormous difference to families at one of the hardest times in their lives.

We chose Lodge & Monk because of our previous positive experiences, so it is genuinely disappointing that our final memories of the Chapel of Rest were handled in this way. I sincerely hope this feedback helps improve the experience for future families visiting the Guildford branch.

Excellent service provided. Communications via email were very good and promptly responded to. Very happy with quality of the work provided by the stonemason.

The service I received from Lodge Brothers was excellent and the staff were caring and efficient

We were very glad that we had chosen Lodge Brothers as we were treated with such care and professionalism from beginning to end. The funeral service was exactly as we would have wished.

Jackie was lovely and instantly understood what we wanted. She was supportive and talked us through everything. Cant recommend Lodge Brothers enough

Thoroughly professional service from initial contact to duties at the crematorium. Great information and always available to help with any questions.

Tracy Teague was patient and competent and able to cheerfully resolve a number of issues relating to my sister's cremation.

I am very grateful to her because on the day everything went just as we would have wished.

We send her our warmest congratulations on becoming a grandmother

J Paul Wilson, brother of deceased