Loftstilts Avis 

I purchased loft stilts in January, but due to their mis-leading website I bought more than I need.
I have spare boxes, unopened and would like to return them or sell them on, but they are useless to deal with.

They still do not have items in stock but take your money and dont bother to tell you! they dont reply to email and dont answer phone. I was lucky and someone on webchat confirmed they dont have stock as wanted to drive over and collect. I have asked for a refund, lets hope it is processed?

Ordered stilts for next day delivery as per website. No contact from them, no delivery?? Called after a few days, straight to voicemail. Emailed and finally got a response, 'we've run out of stock, do you want to cancel?'... Yes please, I'll get them elsewhere. 2 days later after finding them locally, email from them, your stilts are on the way??? Email again (phone straight to voicemail again) oh OK, refuse delivery and we'll refund you when they get back here. Waited, emailed twice more for refund. Ignored both times. Complained through PayPal and refund received within 2 days. Shabby service, definitely don't recommend.

Terrible site.
Took for a complaint via credit card agency to finally get after nearly two months! The product delivered in an extremely damaged state!
Would not recommend ANYONE buy from this site!

Just had a refund through PayPal. I had to open a case with them. You can't get through to this company by telephone and they dont reply to emails. I managed to get a reply through the chat button and was informed there were no stock for my order and did I want to wait for more stock to arrive with no guarantee when or cancel the order which I did but meanwhile I received a refund from PayPal and the case was closed. DO NOT TRUST THESE GUYS !! When were they going to tell me my order wasn't in stock if I hadn't contacted them and would be still sat here waiting for my "Next day 'delivery", absolute joke.

Do not use this company! As all other reviews state, they have taken money but goods never delivered and now can't get hold of the company. a dispute has been logged with my bank.

I wish I had read the other reviews on Trustpilot before placing my order.

My experience to date is very familiar to other reviewers, wondering about purchase made. Simply terrible lack of response from this company is nothing less than shocking.
I placed my order on the 6th of February for 256 stilts, money taken and confirmation received by Loft Stilts. 'Next day delivery if order placed before 14:30', on their website, hah, what a joke.
And then all communication stopped, daily calls at various times never answered or messages left responded to. 5 e-mails sent and still nothing from them. Online chat doesn't even respond. Also downloaded their suggested tracking system App 'Shop', just as useless as them.
Today as I write this is the 14th of February!

The only option left is to have my bank revoke payment and report this lot to trading standards.
Don't let the lower prices or drivel on website lure you into making a purchase!

Just try calling or e-mailing them first!

Buyers beware!

Even you got the order confirmation by email, but the promised delivery date and time didn’t exist because they don’t have stock indeed and this is very likely a scam company.

But I can still luckily get my refund after I sent an email requesting to cancel my order and asking for refund with warning that if I couldn't get the refund I would report to the authority.

Barely responds. Never answers phone or emails. Get replies on chat rarely. I haven't received order in almost a month. Keep asking for tracking info but nothing. So stressed. Wondering if they are a scam and just trying to steal

Absolutely disgusting company.
Ordered on the pretence of next day delivery, one full week later they have not arrived.
3 emails ignored and the contact number goes straight to a mailbox.
Ended logging a complaint with credit card company for the parcel to suddenly be shipped with no way of cancellation.
SCAM COMPANY AVOID LIKE THE PLAGUE

Ordered some stilts via the online store. Waited 6 days and no product arrived even though the site states next day tracked delivery.
You can't get through on the phone.
Used the chat system and was first advised that our delivery slot had been booked and they were being collected. I then requested when can I expect to receive the delivery and I was then advised there was no stock????
Why they don't just email their customers or update their site to advise of the stock level is beyond me.
On the chat they have promised me a refund within 3 business days.

Scam - Company doesnt send any goods or respond to e mails!

SCAM COMPANY. DO NOT BUY FROM HERE.
I purchased item based on the next day tracked delivery promise. Paid via PayPal for added protection. And thank god I did. Item wasn't dispatched for next day, despite ordering before 230pm. The phone number on the website doesn't ring. Their online chat is just someone offering apologises and no resolution to any questions or problems. 4 days later still waiting for the item to be dispatched. So I asked to cancel the order and a full refund. They advised they don't offer refunds through PayPal. Which is how I paid and therefore the only way it can be refunded. Kept getting excuse after excuse as to why they couldn't refund. So I've had no option but to open a PayPal case. Do NOT buy from this company. Total and utter scam. Buyer beware. Wish I had checked trustpilot before I purchased as seems I'm not the only one who has had this issue.

Poor customer service. Literally non existent. Might save you 20 quid on a bundle but god knows when you will receive them. Next day delivery is not true. Have been delayed twice but the ‘company’. Fraudulent company. Dont bother wasting your time.