Aidan and the Customer Services team at Logixx Pharma were so helpful to myself and my husband during our Fertility journey! Providing detailed information when required on the amazing products they h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
LogixX Fertility brings new diagnostics and referenced supplements to clinicians and couples, so every decision starts from data, not guesswork. We support national and international research-based projects with world-leading experts in reproduction, enhancing the knowledge, education and, ultimately, the options for patients.
Coordonnées de contact
4,7
Excellent
80 avis
Aucun historique récent de demande d’avis
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Aidan and the Customer Services team at…
Aidan and the Customer Services team at Logixx Pharma were so helpful to myself and my husband during our Fertility journey! Providing detailed information when required on the amazing products they have. The Proxeed Plus sachets really helped my husband and we are very grateful indeed! We appreciate all of your help and support
14 avril 2026
Avis spontané
Réponse de Logixx Fertility ltd.
Dear Customer, thank you for your kind review. Regards the Customer Service team
MY CREDIT CARD WAS CHARGED BUT NO ORDER CONFIRMATION WAS SENT TO ME.(RESOLVED)
I placed an order of 8 boxes Proxeed men, my card was charged but no order confirmation was sent.
An email was sent but no response.
03/11/2025: In response to Logixxphrma reply, MY CARD WAS CHARGED by your company and I have been given a transaction details by my bank to forward to you. You have refused to reply the email I sent on the 1st of November 2025. All the phone numbers on your website are not connecting. No order confirmation was received till this moment.
05/11/2025 : I changed the review to 5* because the merchant has resolved the issue and handled it professionally.
They acknowledged that the payment went through but the payment gateway had issues and this is somewhat peculiar to the card I used. Transaction details aa given by my bank was supplied from my end and they were able to trace the payment, gave me the option of either a refund or to process the order. I chose the second position. The delivery process was swift and package received via RoyalMail this evening.
Sincere appreciation to the team involved.
Thank you Aidan and Sean for your time.
Regards.
1 novembre 2025
Avis spontané
Réponse de Logixx Fertility ltd.
We have not received any orders and we would recommend that you contact your bank to enquire.
Exceptional Customer Service
I don`t usually leave reviews for companies but the level of service I received from Shelley was exceptional.
After an initial phone conversation, she answered all my questions and assured me everything will be fine. My order was processed straight away with a tracking number. I will definitely be ordering from here again.
19 août 2024
Avis spontané
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
Great experience
31 octobre 2023
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
easy delivery
25 octobre 2023
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
Quick and easy delivery of exactly what…
Quick and easy delivery of exactly what I asked for and on top of that it was at a discount. The transportation cost was a bit high but I guess such is life when the business is located in England and I am in Au.
27 septembre 2023
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
The product is very good and customer…
The product is very good and customer service is excellent, polite and professional. I will recommend them without any hesitation.
14 septembre 2023
Avis spontané
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
Easy, quick and quality…
Easy checkout process, quick order despatch and quality effective products.
29 août 2023
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
Received timely service.
27 juillet 2023
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
Usually fast delivery when next day…
Usually fast delivery when next day delivery was selected.
I've given 4 stars because about a month ago, I have placed the order on a Saturday, paid for next day delivery and got the order on Tuesday. I am aware the next day delivery it applies for business days only. However, I was hoping to arrive on Monday.
24 juillet 2023
Réponse de Logixx Fertility ltd.
Dear Customer
Thank you for your review, sorry to hear that our processing times were not satisfactory on this occasion.
The LogixX Team
Quick and easy
25 juillet 2023
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
Sticky sachets in some.
Some of the satchets were sticky so couldn't be used effectively in my package.
27 juin 2023
Réponse de Logixx Fertility ltd.
Dear Customer
We are sorry to hear that you had some issues with the product. Please contact us so we can investigate and replace the product.
Regards
the LogixX team
Goood good goood
27 juin 2023
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
Customer service is awful
26 mai 2023
Réponse de Logixx Fertility ltd.
Dear Customer
Sorry to hear that you experience was not up to our usual high standard. Please make contact with us so we can investigate and resolve you complaint and recitify your experience.
Regards
The customer service team
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
Thank you quick delivery
25 avril 2023
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
No Dramas
No Dramas. Delivered on time and items were as expected, no quabbles really other than it would be good if they offered a free delivery service, especially when spending so much. Pharmaceuticals are always a rip off!
26 mars 2023
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
The website is very friendly
The website is very friendly, and I received the order right on time.
22 mars 2023
Réponse de Logixx Fertility ltd.
Dear Customer
thank you for your kind review.
Regards
The Customer Service Team
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