Lomond Investment Management Avis 

Emily Gartside was really helpful. Our situation was not straight forward as we're moving from abroad, but Emily helped me get everything in place, in time! Thank you!

Shout out to George Burkett!!
He has been promptly and proactive in our issues and help us in sort all things out in our new apartment.

Having lived in a “Lomond” property prior to moving into our current property I would have rated them 5* they were quick and considerate with fixing only one issue we had. I’m unsure of what’s changed within the last 11 months with regards to their property management team but the service is now non existent, I raised faults including:
- The washing machine has not been plumbed in and the way it was left by the new build company is physically impossible to plumb it in meaning the whole unit will require removing and reworking it is therefore unusable.
- The master bedroom light is permanently wired on and cannot be switched off.
- The main bathroom is missing a shower head, rendering the shower unusable.
- A double socket in the kitchen is broken.
- The under-counter task lights have not been wired up and do not function.
- The overall decorative condition of the property is poor and falls below the standard that should reasonably be expected at handover.
-not provided with a recycling bin despite all other neighbours being provided with one therefore leading to environmental concerns.
Issues raised that have a major impact on the quality of living here with a young family including an 3 month old baby that they are aware of and nothing has been done. This is so disappointing when the whole reason we moved to another property managed by then was because of their reliability with the first one. No response to numerous emails sent, anytime I can I get told someone will call me back, to no avail. I’ve been left with no option but to persue assistance from both citizens advice and the local authority.

⚠️ WARNING TO ANYONE PLANNING TO RENT A PROPERTY MANAGED BY LOMOND INVESTMENT MANAGEMENT ⚠️
Please read this before signing a tenancy agreement.
Based on our personal experience over the past year, renting a property connected with Lomond Investment Management has been one of the most stressful experiences our family has ever been through. If you are considering renting one of their properties, I strongly encourage you to research the company carefully before making a decision.
In our case, the property was managed through letting agencies in Peterborough while the property owner was an investment company. From the very first day we moved in, we experienced serious issues.

Our experience included:

* The property was in very poor condition when we moved in.
* We were repeatedly promised that the house would be professionally cleaned and that broken items would be repaired, but many of these promises were never fulfilled.
* Essential repairs were constantly delayed, often with the explanation that property managers had changed.
* We lived for almost a year without reliable heating and with only cold water because the boiler was never properly repaired. It was still not working when we moved out.
* People entered our home without our permission, and after one visit some of our belongings were missing.
* It was extremely difficult to contact anyone by phone, and when we finally managed to speak to someone, we rarely received any meaningful help.
* The company delayed accepting our notice to end the tenancy.
* Our tenancy deposit has not been returned, and we currently have an open dispute regarding its repayment.
* We reported serious health and safety concerns to Peterborough City Council, including a staircase that was moving between the ground and first floor while a minor child was living in the property. We were disappointed that no inspection took place despite our request.
* The property was located in a city centre permit parking zone. We repeatedly requested the required parking permits but did not receive them in time, resulting in us receiving multiple parking fines every week.
* Even after moving out, our personal contact details have continued to be used for maintenance issues relating to the property, despite us asking several times for our information to be removed.
* We submitted numerous complaints, but in our experience they were never properly addressed.
After this experience, I looked up reviews of the company on Trustpilot and found thousands of negative reviews from other customers. Reading those reviews made us realise that we were not alone in experiencing these kinds of problems.
I am sharing our experience to help others make an informed decision before renting through this company. Everyone deserves a safe home, timely repairs, respectful treatment and professional property management.
If you have had a similar experience with Lomond Investment Management or one of the agencies managing their properties, please get in touch. I would be happy to include your experience as supporting evidence in our ongoing case.
Please share this post so that more people are aware of our experience. The more people who speak up, the more likely it is that standards in the rental sector will improve.

Breath of fresh air compared to dealing with the normal letting agent and private landlords. We can to Lomond after having to move twice in 2 years because landlords either decided to sell or move back home. We like the security of knowing we can stay here as long as we choose to. Ben and Emily have been awesome throughout, highly recommend to anyone looking for security of longer term.

Hannah from Lomond has been fantastic along with Emily taking us on this ride we move into are property at the end of month so hopefully all goes well between now and then thanks Dan

Issue was resolved promptly after it was raised. Phil was of great help and also checked whether the work has been satisfactorily done or not. Job was conducted by JTS contractors and guy was very professional. Arrived on time and job was finished quickly and made no mess.
Overall wonderful experience 👍

We have been long-term tenants with Lomond for several years now. Recently required permission for an external power connection to be installed on the house, and found Parham a great help, with an overall feel that they were focussed on finding a solution for us.

Really poor.
Some things are ok with them, like the defect reporting process but other things are awful.

Communication is shocking!

Big complaint currently is the £600+ gas bill we inherited when moving into our new home.
We are unable to set up our own supplier as the previous one won't let us switch due to this outstanding bill.
I have asked on 10+ occasions, made calls to Lomond and they simply ignore me with regards to this issue.

It's the first time renting for me so this could and maybe should have been a testing experience.
Gwyn was fantastic!
I'm not always able to answer the phone but Gwyn left very clear messages and called back multiple times to make sure I had the information that I needed. Each call was followed up with an email which meant that I never had to worry that I'd missed a key piece of information.
There was one slight mix up when my tenancy date was pushed back by one day.
Even that was handled excellently with clear communication and details about what had happened and what the impact of that was.
The summary is:
Clear communication
Timely communication
Friendly and informative staff who really know what they are doing (well done Gwyn!!).

We are neighbours to one of their properties in Bristol. Damage to our fences have occurred from previous tenants. We have been back and forth trying to get it sorted and we constantly get either no reply or replies that give no substance or solution. This company does not care about its tenants or the surrounding neighbours. They only care about their money with no support after the fact. We will continue to chase them or eventually get hold of the actual landlord to see if they are aware of the situation. Terrible company.

Domi helped out so much with our move. Could not be more thankful to her. She got everything moving so quickly for us. Honestly was so lucky to have her! Thank you so much Domi! Tyler & Tegan 😊

Their representative at Northampton to do with the Upton properties was extremely rude and dismissive when I asked about renting one of their properties. They do not allow people to rent their homes who have any history of credit/CCJs even if they’re completely paid off/ancient history and offering a guarantor with good credit etc. They’re buying up whole developments and trying to filter people out who are worse off, even if they can objectively afford the homes.

Dominika was fantastic throughout the procress, very knowledgeable so no question went unanswered, she made thr whole rentinb process a breeze! Recommended!

Can’t fault Lomond, I recently reported an issue with our washing machine and with the help of Parham the machine was replaced, I requested a slightly larger machine load and this was supplied with no issue.

Great communication from the start and can highly recommend.

We had some issues in our property including bell issues, and some electrical issues as well. It was done under Parhem by one of the contractors and it was done in time and with a satisfactory quality of work.

Had the pleasure of being looked after by Joe Mariner. Joe provided the help that was needed when required and dealt with everything promptly effectively and kept me up to date by phone and e mail. Highly recommend his skill as a property manager . Cheers Joe.

Spoke to a gentleman called Toby on the phone to book in some contractors for my gas safety, he was very polite and he made the process smooth and efficient.

Glotech was very quick to acknowledge my issue. And then it only took a few days from reporting it to completing and fixing the problem.
Phil Moorish was also quick, responsive and efficient to contact me to see if the work was completed and if I was happy with the work that had been carried out.

Since becoming the point of contact for building maintenance and repair, George has been amazing. He has kept in contact regarding any issues with timely updates and been really supportive and approachable in dealing with concerns with a real tenant focused attitude.