Lomond Investment Management Avis 

I had requested George Burkett to get me meter reading - he provided within 24 hours.
Also he was quick responder to my queries and followed up to resolve issues.

Would highly recommend George to keep doing great work!

Thank you.
Dhruvil

Reported an issue with my washing machine, which was dealt with by Phil. The contractors, Glo-Tech, were on the case as soon as instructed.
Initially, there was an error with the machine that was delivered but between Phil and Glo-Tech, the mistake and the issue was resolved within a couple of days.
Phil at Lomond has always been very helpful and understanding with any repairs I have reported.

This agency has been an absolute disaster to deal with. Renting from them was the worst choice we could have made. Not a single ounce of professionalism exists within this organisation. Every request is mishandled, passed around, and ultimately ignored by staff who clearly have no understanding of their roles. Their attitude towards tenants is rude, disrespectful, and completely unacceptable. They excel only at taking your money. For a large corporate company, a bit of realism, competence, and basic human decency would go a long way — but you won’t find any of that here. Avoid them at all costs.

I contacted Shas at Lomond when we needed to make arrangements to leave the rented property. He was polite and efficient and responded by email the same day with all that I needed to make the admin of the move straight forward. He also remained the single point of contact and that made things so much easier. Excellent customer service.

We have rented with Lomond for over a year and a half and it has consistently been absolutely miserable.

We live in a David Wilson Homes new build flat and everything is constantly breaking and we’ve given up on Lomond taking any sort of timely action in response. No one replies to emails and maintenance tickets are left open for months at a time.

For example, a window mechanism broke and the window was stuck wide open, we reported it in Feb/March and it was still open in mid December. It got to the point that I was begging them daily, frost on the ground, to fix it and eventually they did. We’ve had maintenance tickets open for over a year but property managers come and go every few months, their reporting system is fundamentally broken and they don’t care enough to fix anything.

It’s a really nice flat in a decent area but we’re paying so much money for it and it’s exhausting having to chase these people over and over again and remind them of their duty to keep their properties safe and liveable. Never once have they shown any empathy, made admission of their incompetence or apologised for it.

I genuinely regret ever moving into a Lomond property and I can’t wait to move out as soon as my contract is up.

The service is good it really depends on who you are dealing with in terms of requests for repairs or queries, personally I have been in touch with Parham Hashemi and he was able to resolve matters quickly and efficiently with professional etiquette.
Would definitely recommend the company and the named team member.
Well done.

This is actually the first time I’ve ever felt the need to leave a review, and honestly I didn’t expect it to be this negative.

The experience with this agency has been incredibly frustrating from start to finish. Applicants are encouraged to proceed and pay a holding deposit after being upfront about their situation, only for those same details to suddenly become a problem during referencing. It feels very misleading.

Communication is poor — emails go unanswered, and when you do get through, there’s no clear update or urgency, even when people are on tight timelines.

One of the colleagues, Ben, came across as quite dismissive on the phone, almost as if he was struggling to understand the situation that had already been explained multiple times. The tone of the conversation felt unhelpful and frustrating rather than supportive.

Overall, the process lacks transparency, consistency, and basic consideration for applicants. This has been a stressful and disappointing experience that could have easily been avoided with clearer communication from the start.

Would not recommend.

George was great ! The problem was fixed and sorted very quickly with no issues.

Parham was extremely helpful with sorting my alteration forms - the new dedicated Lloyds group email is a great addition!

I usually expect to make multiple calls when trying to reach the property manager, so I was a bit surprised this morning when I found the contact number had changed. However, when I called the new number, I was quickly connected with George. He was very helpful, friendly, and resolved my query within a minute. A really smooth and pleasant experience.

Horrendous. We have been landlords for 25 years and have a number of properties and have never experienced such terrible service from any of our agents. LIM bought out our previous agent, Sandstone and the issues started immediately. Tenant requests being ignored, LIM paying us our rent receipts late and without statements and then money just not being paid across. At the worst point we were owed thousands for many months and as there is no phone number and only a central email we had to threaten legal action before they finally paid what we were owed. We have now moved our properties to new agents and are getting the service you would expect. Truly terrible. I would question the veracity of the positive reviews of this company.

From start to finish Parham Hashemi was exceptional dealing with every step of the process.

Great mannerisms and always professional and kind.

Would be very happy to use Lomond again especially if Parham is working with us!

George made it easy to move and sign any necessary paperwork.

So far our experience has been great. He communicated well with any information regarding our queries and has updated us with additional information where needed.

The telephone support has improved. I have dealt wirh Parham Hashemi in relation to a couple of issues recently she has been very efficient in managing the issues and maintaining timely email contact. This method of contact has improved too.

LIM Lomond people are Nice and cooperative. Especially Mr. Perham Hashemi is Nice Person with all due professional Qualities. I must appreciate him.
Kind Regards,
Imran

George Burkett thanks for an excellent job done.

Parham has provided excellent customer service on multiple occasions and is always efficient.

I just had my first interaction with my property manager, Parham, as a new tenent. They were very polite and helpful, and followed up promptly. It’s so refreshing to have good customer service.

Great experience at Heathcoat House, Nottingham. George Burkett is responsive, efficient, and easy to deal with. Issues are handled quickly and the whole process has been smooth. Highly reliable service.

Good living conditions and provide professional services