Poor quality products, refund process was a hassle
If it were an option I would give this company negative stars as a rating. It took a month from ordering shoes from this site to receive the items, but that was not the bothersome part of dealing with them. The shoes looked of poor quality, so I requested a full refund. Getting a refund was a hassle. It took several days of emailling with this company to finally get a refund. After requesting a full refund multiple times and the Lookyno representative offering various partial refund options, the final options the rep gave were:
"We have two final solutions:
① Please damage the product.
Due to damage to these products, they are unable to function properly. In this case, we can arrange a full refund for you.(Operation sequence: You need to damage it; then provide us with photos of the damage; after we review these photos, we will arrange a full refund for you)
② We offer you a refund of 47.86 USD, but you can still keep the product.(This solution is more environmentally friendly, while also saving return time and costs)"
I was eventually able to get the full refund but the poor quality of their shoes and the hassle of dealing with them ensured that I will not purchase from them ever again.








