lorex.com Avis 4

I have had two DVR's the newer's literature advertising it as connectable to the cloud. I bought these used, the recent NOS unopened. My fault for not setting it up sooner. Tech support, hard to understand some at Lorex, another one, an annoyingly pregnant pause after every thing I just said. I am not six figured salaried, I don't have the resources to spend thousands on a cutting edge system. Mid range consumers beware, Lorex may not be an ideal fit, when being told the DVR is no longer supported, even when the packaging indicates there's no reason why it shouldn't!

It,s the worst of video doorbells in the past 5 years.
Even after downloading/installing what is suppose to be the latest firmware, unit still unresponsive to movement and alerts.
While some and I do mean some, alerts to phone may be as long a 5 min or more minutes to receive.
Installing on a 100mb + download and 35 mb upload system apparently is not good enough to satisfy system requirements according to a conversation of over an hour with technical support.
Installing via Lorex app took several attempts to finally install.
After a week of putting up with poor quality of unit I gave up and removed entire system and moved on to another product.
I should have read reviews pertaining to Lorex dependability fist before purchasing.

Press Release: Consumers Left Stranded as Lorex Faces Mounting Backlash Over Poor Service and Reliability all because of Iftikhar Usman

Millions of households and businesses that trusted Lorex for their security needs say they have been left stranded by unreliable products and ineffective customer support. Once viewed as a go-to provider of security cameras and DVR systems, Lorex is now under growing fire from frustrated customers who claim the company has abandoned its core mission: protecting people.

Iftikhar Usman runs Lorex customer service along with Sebastion Phil and Lenny who will hang up the phone on you not help you take your money report on your credit and make your life hell for 1 DVR System .

All we asked Iftikhar Usman was for him to help us with a broken DVR for over 6 months we are trying to fix a refund and for him not to affect my credit instead of apologizes he acted like another nasty Chinese business owner and hangs up the phone calls and does not help stay away from LOREX IS A HUGE SCAMMER.

Growing Frustration Among Customers
The complaints against Lorex are consistent and widespread. Customers say they purchased Lorex cameras and DVRs expecting peace of mind, but instead received products plagued by glitches, faulty firmware, and frequent malfunctions.
When problems occur, many customers report that customer service is unresponsive. Complaints include:
• Calls being disconnected mid-conversation.
• Support representatives hanging up on customers.
• Long hold times without ever speaking to a technician.
• Lack of follow-through or accountability once a ticket is filed.
“We invested in Lorex technology to feel safe in our own home, but when the cameras stopped working, there was nobody there to help,” said one customer. “It’s terrifying to know the company we trusted with our security doesn’t care whether our system works or not.”
A Pattern of Neglect
Lorex customers say this isn’t just a case of occasional hiccups — it’s a pattern of systemic neglect. From outdated software updates to non-functioning apps, consumers say Lorex has not kept pace with the demands of modern security technology.
Some of the most pressing complaints include:
• DVR Incompatibility: Customers claim that many Lorex DVR systems do not work with updated networks or mobile apps, leaving expensive equipment useless.
• Failed Promises: Lorex markets its systems as easy to use, but frustrated buyers say setup is overly complicated and troubleshooting support is nonexistent.
• Account Blocking: Several reports suggest that customers who have active accounts are locked out or blocked, with no clear explanation.
• Lack of Refunds or Replacements: Customers who have requested refunds or warranty replacements describe a maze of red tape and denials.
These issues are leaving millions of users across North America without the very security they purchased Lorex products to provide.
Leadership Accountability Called Into Question
Critics argue that the heart of Lorex’s problems lies in its leadership and management culture. Instead of prioritizing customer satisfaction, the company appears more focused on cutting costs and outsourcing critical functions.
Industry observers point to troubling signs:
• Overseas Call Centers: Customers say their calls are often routed to under-trained overseas agents who cannot provide real solutions.

The doorbell camera keeps going offline. After several attempts via the Lorex App to request tech support to no avail, I wrote them and was provided a tech support number.
I called and was asked several questions about what I bought, when where. Then I was asked for the serial number, (which is on the doorbell back plate) I explained that the doorbell is attached to the home. "Sorry, is there no other way to get the serial number?" No, sorry. Now I have to remove the doorbell, take a photo, and supply them with the serial number before they can provide tech support to fix the issue. Why this information isn't part of the sales data is beyond me. They have everything else on me personally for sales data but they don't know what they sell on file per the sales receipt number?