I purchased a vape from Tesco that developed a fault about 6 weeks after the initial purchase. Being a person who doesn’t keep boxes i’d thrown it away, however I did have the transaction on my credit... Voir plus
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Lisez les avis des autres
Do not buy any Lost Mary vape products after few puffs the wicks dries out and all you taste is the burning taste. The Lost Mary UK customer service is useless all they only care if you buy it from th... Voir plus
Had a brilliant experience with Lost Mary customer support. I purchased a few Nera capsules online, and the first one I used tasted of burnt plastic from the first puff, so wrote to customer s... Voir plus
I am not happy at all i have been purchasing 30k kit pinples and ice 12.99 pounds over 15 boxes after vaping short time the test turn burn and nasty I complained and been told they will resend me 30k... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Life's Merry! LOST MARY strives to break free from traditional product forms and embrace innovation from design, technology to flavors. Our goal is to offer a distinct experience to those seeking something beyond the ordinary. Guided by our core values of freedom, cutting edge, and non-compromise, we understand the changing needs of adult users and design stylish vapes with a wide range of delicious flavors, ensuring a truly satisfying vaping experience.
Coordonnées de contact
Royaume-Uni
- lostmary.co.uk
3,5
Moyen
95 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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reasonable price have the flavour I like
24 novembre 2025
Excellent delivery time
Excellent delivery time. Fantastic flavours. Great prices and good deals on website. Reward scheme (loyalty points) is worth while and gives good savings.
8 décembre 2025
Avis spontané
Incorrect items twice and no response
Incorrect items twice and no response, I won’t order again
27 octobre 2025
Avis spontané
These are now useless smoked these for…
These are now useless smoked these for years just lately after about 20 puffs no flavour and all you get is a burnt coil flavour the last 4 or 5 from the shop I buy have been like it no more I'm going to change brands ...unless the shop is buying dodgy ones an selling on ..
20 octobre 2025
Avis spontané
Items perfect
Items perfect, shame 2 flavours of refills out of stock, had to buy elsewhere, same price, delivered next day.
24 septembre 2025
Received broken product
Received broken product.
No customer service whatsoever.
1 octobre 2025
Avis spontané
Love how quick the delivery is
Love how quick the delivery is, high quality and affordable
24 septembre 2025
Ordered 2 vapes 5 days ago.
Ordered 2 vapes 5 days ago.
Their customer phone number never gets answered & I'm still waiting.
Won't use again as really poor logistics via Evri.
Trying to get a reply is a nightmare.
There are much better online vape sellers.
2/10
15 septembre 2025
Avis spontané
Top quality
Top quality everytime, nice flavours to enhance your vape experience and mostly soothing to vape without coughing etc
25 août 2025
Defective Device + Zero Customer Support
I purchased a Lost Mary BM6000 Pineapple Ice and within just a few days the device developed a serious leakage issue. Even after switching pods, the problem continued. I immediately stopped using it, cleaned the device, and confirmed its authenticity with the provided code.
I contacted Lost Mary customer support almost a month ago (15/8) with all these details, but I have received no response whatsoever. This complete lack of communication is unacceptable.
A leakage issue is not just an inconvenience; it should be treated with the utmost seriousness. Inhaling liquid or handling a leaking device can potentially lead to serious health risks, and any responsible company should address such cases urgently.
As a long-term customer, I was genuinely excited about Lost Mary’s non-disposable model, but this experience has left me extremely disappointed. A company that ignores customers with defective and potentially unsafe products does not demonstrate accountability or care for consumer safety.
Until Lost Mary takes responsibility for product quality and improves their customer service, I cannot recommend their products.
15 août 2025
Avis spontané
My order got to me really quickly.
25 août 2025
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