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Lottie Avis 1 182

TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I was advised to speak to Lottie as my mother has Alzheimer’s and I needed some advice on the future. Eva was extremely kind and understanding of my situation. She made everything very clear and put... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I cannot explain in words how amazing Lottie has been. I got an initial consultation very quickly, they sent me a long list of recommendations and within 7 days I already have support in place for my... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great free service that lists different care services for you to work through , very easy to navigate the service, Thank you we have found a lovely family ran care company to look after my elderly Au... Voir plus

Noté 5 sur 5 étoiles

It was useful to get a shortlist of potentially suitable care homes so quickly, along with a range of useful information. I'd definitely use the service again. Four options were provided in my results... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Soins aux personnes âgées
  2. Marché en ligne

À propos de Lottie

Écrit par l'entreprise

Meet Lottie - a family's trusted (and free) guide to understanding, finding, and funding later life care 💓

Proudly rated the UK’s most loved eldercare finding service, Lottie’s marketplace allows families to easily compare local care services and to find their perfect solution at an affordable price.

Whether you’re looking for a nursing care home or a home care provider offering dementia care services, would like your parent to have access to a landscaped garden or you're looking to personally move into a retirement home with your beloved pet cat, Lottie is on hand to empower you to make a quick and an informed decision.

With a big focus on quality and transparency, Lottie puts retirees and their loved ones at the heart of everything we do and want to ensure all families feel supported and well equipped throughout their care and retirement search process.

Lottie.org visitors gain access to 1000's of detailed listings of care and retirement provider services, including photography, videos, and virtual tours, as well as extensive vetted information about the care services offered, fees & availability, facilities and much more.

Need a little extra help? You’re not alone! You can visit Lottie’s advice hub to get access to 100's of free care guides or get in touch with one of Lottie’s trusted and knowledgeable Care Experts, who offer a free care helpline and have supported thousands of families find their next chapter of later life. Your dedicated Care Expert is on hand every step of the way and to help you through a jargon-free step-by-price process to finding your perfect outcome.

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4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very informative

Very informative, constructive conversation outlining the ways to navigate the care system.
Eva was very knowledgeable and provided the necessary information I needed to move forward with future planning.

17 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for taking the time to leave a review on my service so far Lucy!
I am always happy to help you and your family navigate care.
Best wishes
Eva
(Care Expert)

Noté 5 sur 5 étoiles

Lovely supportive team

Lovely supportive team. Spoke to Klara who got back to my email super quickly and helped me with my needs, as well as went above and beyond to offer things I wasn’t aware of or had thought of!

17 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for your review, Charlotte. It was lovely speaking with you and I'm pleased my support has been helpful.

Best wishes,
Klara (Care Expert)

Noté 5 sur 5 étoiles

Respite care

I needed to arrange Respite care for my elderly father-in-law and Bridie from Lottie called me back very quickly after I left a message with them. She took her time to explain the process to me as well as finding out about our particular requirements. The whole experience was very positive.

15 avril 2026
Avis spontané
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Réponse : Lottie

Hey John, Thank you so much for your review. I’m really glad I could help and that you felt supported through the process. It was a pleasure speaking with you and I look forward to continuing to help you are your family. If you have any questions, please don’t hesitate to reach out.
Best wishes,
Bridie
Care Expert | Lottie

Noté 5 sur 5 étoiles

Compassionate care

I was advised to speak to Lottie as my mother has Alzheimer’s and I needed some advice on the future. Eva was extremely kind and understanding of my situation. She made everything very clear and put my mind at rest over some issues. She followed up the call with a couple of messages to check I was ok as I’d got upset during the call.
Eva sent me through some literature to help me understand what is available, as well as signposting me to organisations to support me and my family.
Highly recommended!

14 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for leaving a review on my service.
I am really pleased that you reached out for support. I am always happy to help you and your family!
Best wishes
Eva
(Care Expert)

Noté 4 sur 5 étoiles

It was good to see a selection of care homes

It was good to see a selection of care homes in the area so quickly. I was impressed that one care home called me very promptly. Another emailed the following day and a third left a voice message a few days later, but by then we'd already decided to go with the first care home.

11 avril 2026
Avis spontané
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Réponse : Lottie

Hey Julia,
Thank you for your review, we're really pleased we could help and it's brilliant to hear that the first care home moved so quickly for you.
If you need any further assistance, please feel free to reach out.
Best wishes,
Bridie
Care Expert | Lottie

Noté 5 sur 5 étoiles

Makes the search simple...

It was useful to get a shortlist of potentially suitable care homes so quickly, along with a range of useful information. I'd definitely use the service again. Four options were provided in my results and two of the companies contacted me soon after, but there's no hard sell.

1 avril 2026
Avis spontané
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Réponse : Lottie

Hey,
Thank you for your review, we're so glad the service was helpful! Getting a quality shortlist quickly is exactly what we aim for, care decisions are stressful enough without the research taking over. It's great to hear the providers followed up promptly too!
Please feel free to reach out if you need any further assistance.
Best wishes,
Bridie
Care Expert at Lottie

Noté 5 sur 5 étoiles

Holding my hand through the process

Spoke to Eva who was very helpful and patient with me in explaining the options available to my parents. It’s always a concern going into the unknown in making sure my parents get the right help and to hold my hand through the process.

14 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for leaving a review on my service Neil!
I am always happy to help you and your parents navigate care.
Best wishes
Eva
(Care Expert)

Noté 5 sur 5 étoiles

considerate knowledgeable advice

Clear advice from someone who clearly understood the system and could give good and relevant advice.

14 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for taking the time to share your feedback, Andrew. I'm glad my support has been helpful.

Please contact me if there is anything else I can help with.

Best wishes,
Klara (Care Expert)

Noté 5 sur 5 étoiles

Klara listened to me more than anyone…

Klara listened to me more than anyone during my dad’s journey since his fall. She was so empathetic and went above and beyond to help. We found dads home thanks to Klara and we can’t thank her enough.

2 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for your lovely review, Nicala. I'm so pleased my support has been helpful and that you have found the right care for your dad.

Please reach out if there is anything I can help with in the future.

Best wishes,
Klara (Care Expert)

Noté 5 sur 5 étoiles

Lottie has saved me so much stress

I cannot explain in words how amazing Lottie has been. I got an initial consultation very quickly, they sent me a long list of recommendations and within 7 days I already have support in place for my mum. The weight this has removed from my shoulders is huge. I have been avoiding facing some of the topics and Klara was considerate and supportive throughout. I would highly recommend Lottie.

3 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for your review, Sarah. I'm so pleased the service has been helpful, and that a weight has been lifted from your shoulders.

If you have any care or funding-related questions in the future, please don't hesitate to contact me.

Best wishes,
Klara (Care Expert)

Noté 5 sur 5 étoiles

Sensitive, clear guidance and a swift response.

A swift response and Klara talked me through the options sensitively and clearly. Thank you for asking just the right amount and providing extra information and context as we begin to navigate the next steps for our parents.

13 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for your lovely review, Charlotte. I'm glad that our phone call was helpful and please reach back out if you have any further questions.

Best wishes,
Klara (Care Expert)

Noté 5 sur 5 étoiles

Very efficient and effective and we…

Very efficient and effective and we were matched with a perfect carer for my Mom within a few days and will definitely using the recommended Carer Company and our lovely carer again very soon !!

11 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for your review, Angela. It's great to hear our website helped you to find the right care.

If you have any care or funding-related questions, please feel free to contact us.

Best wishes,
Klara (Care Expert)

Noté 5 sur 5 étoiles

Very helpful service. Would Recommend

Klara was the very helpful lady who I spoke too. Provided extremely useful information that I am acting upon in regards to my Mum, offered follow up support. Very professional would recommend

17 mars 2026
Avis spontané
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Réponse : Lottie

Thank you for taking the time to leave a review. I'm glad my support has been helpful.

If you have any further care or funding-related questions, please don't hesitate to contact me.

Best wishes,
Klara (Care Expert)

Noté 5 sur 5 étoiles

Extremely helpful trying to decide on…

Extremely helpful trying to decide on different options for my father In law

12 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for your feedback, Jane. I'm glad our website has been helpful for your care search.

Best wishes,
Klara (Care Expert)

Noté 4 sur 5 étoiles

Elderly carer

It gave me the carer companies in area as requested

10 avril 2026
Avis spontané
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Réponse : Lottie

Thank you for your review, Vanita. I'm glad our website has helped you to explore different care options.

If you have any care or funding-related questions, please don't hesitate to contact us.

Best wishes,
Klara (Care Expert)

Noté 5 sur 5 étoiles
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Réponse : Lottie

Thank you for your review Maureen, I am so glad to of been able to help you with your search. Please feel free to reach out if you need any further assistance.
Best wishes,
Bridie
Care Expert

Noté 5 sur 5 étoiles

Lottie was great at delivering a list of care agencies.

Lottie was great at delivering a list of Care agencies within minutes of searching, matching with specific needs.
The list gave a variety of companies with varying prices to contact.
Within twenty minutes of reading the details, I received a phone call and several emails from the different agencies I had read.
I was reassured I could find care for my parent quickly.

8 avril 2026
Avis spontané
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Réponse : Lottie

Thank you so much for your lovely review! It's brilliant to hear that you were matched with the right agencies so quickly and that the variety of options gave you a good range to work with. Finding care for a parent can feel really overwhelming, so knowing you felt reassured and in safe hands makes all the difference. Wishing you and your family all the best on this journey and please don't hesitate to reach out if you need anything at all.
Best wishes,
Bridie
Care Expert

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