Lounge holidays Avis 7

If I could give minus stars I would. The listing from lounge on airbnb of the property I stayed in is misleading. Stated sea view, if you knelt on the bedroom window ledge with your face pressed against the window and looked to your right there is a tiny speck of sea in the far distance. That’s not really a sea view. Stated accommodation was secluded it really wasn’t. Doors from the owners section of the cottage into ours, gaps in the fence from the owners garden to ours and a static caravan on the site didn’t make it feel secluded. Host told me to contact owner. Owner didn’t answer the phone to any call I made. Host just dismissed all my issues by saying no one else who’s stayed there has complained. Also said what more could I want. There’s a beach a few mins walk. Ermmm it was 25-30 if you’re quite fit and healthy with a quicker walking pace. A stroll to the beach was more like 40mins. Basically just told me I was wrong and he was right. I don’t think the host has ever been to the cottage judging by his responses to my questions. Very hostile if you raise any concerns or complaints. DO NOT BOOK WITH LOUNGE HOLIDAYS. Definitely won’t be giving them £1200 of my money again. Weirdly the person who’s given 5 stars on trustpilot shares the same last name as the person I spoke to from Lounge. How coincidental.

Absolutely fantastic company and the team are a pleasure to work with. Beautiful properties and fantastic experience already booked for next year

Stayed in one of their caravans recently and had concerns about cleanliness and condition of beds and equipment. Expressed my concerns during my stay , backed up by lots of photos. I felt I wasn’t taken seriously and nothing has been followed up and to say that communication about this has been lacking is an understatement . Appalling management and customer service . I have been reading a negative review from another customer and quite frankly your response was disgusting as well as disrespectful. Would definitely not recommend.

Lounge Holidays are the best company we have experienced in managing our properties in Tywyn!
They care so much about their owners and guests making sure everyone has the smoothest experience on every level!
Nothing is too much trouble for Claire Iain and the team, they are always on hand when we call or email with a fast response to get the job done!
Highly recommended 👍

Such a great holiday at Tywyn Beachhouse - will be going back soon!
Claire was really helpful and informative … and local too!
Good value and when I needed some local information, Claire was there for us. More than just a holiday company.
Will definitely recommend.

A disgraceful managed company!
They returned our security deposit to the wrong credit card without telling us, causing us a great deal of embarrassment and inconvenience and when we complained and left a very fair review on Tripadvisor we were subjected to a stream of abuse by the manager!

An appalling company, they advise on there website if you cancel your holiday 70 days before the holiday you’ll get all the money back. When you asked for our money back. They say they can’t give our money we’ve paid for it. As they take £69 booking fee. And you can only get your money back if you have insurance. This is disgusting, if they can’t be bothered to offer you the money back that you’ve paid. Then why put it on the website???
Will not be using this awful company again.