Loveholidays Avis 

Wat een verschrikkelijke service. Proberen om te boeken en al ruim een week bezig. Elke dag bellen en chatten met medewerkers. Belofte op belofte dat dit snel wordt opgepakt maar uiteindelijk komt er nergens reactie op of ergens een tegemoedkoming in. Nooit maar dan ook nooit meer deze vreselijke reisorganisatie🤬

I have booked a holiday with this company which I now realise is totally unsuitable. It should have been clear at the time of booking that the hotel is more suitable to a short break than a week long holiday. The pictures on the site show a lovely pool with a beach in the background which is misleading as there was never any mention of the fact that the pool is actually on the 14th floor of a high rise hotel and the beach miles away. Apparently the hotel is also in Arun down area that makes people feel unsafe when walking through it, and to make matters even worse there are no brollies round the pool and no verandas in any of the rooms. My husband and I are in our seventies and are truly dreading this holiday, we are not going to be able to sit round the pool as can’t tolerate the sun without shade and without a veranda where are we going to sit and relax? We can change the hotel to snore suitable one and the same area but when we found one love holidays wanted 1400 to change ! When I contacted them by phone to check this it came down to 1100 but we can’t afford that either!

Love holidays is a total joke i ring them on Monday to ask them to remove me from expedia as my hotel supplier because they are a total ripoff company in was told I would get a phone call from a manager within 24 hours it is now nearly 60 hours and no phone call is it a Love holidays policy to lie to customers if i could I would cancel a get my money back and book with a company that doesn't bs to customers and I have also asked messenger to help but maya from there is totally incompetent

And 26 hours later another commitment to call me after yet more emails sent yesterday and actually speaking to a person on the chat to which the following response was sent this is a copy of the transcript and absolutely nothing heard from anyone

Andiswa
Thank you so much for your patience while I looked into this, Denise.
Firstly, I'd like to sincerely apologise for the communication and experience you've had with our team. I completely understand your frustration, and your concerns are absolutely valid.
To ensure your complaint receives the appropriate attention, I have escalated the matter to my manager. They will review the details of your case and contact you directly within the next 24 hours to discuss your concerns and the best way forward.
Again, I'm very sorry for the experience you've had, and I appreciate your patience while we work to get this resolved for you.
12:02
Thank you for your understanding and the empathy you have expressed - the only person so far who appears to have listened fully. I really do hope that this is followed through and i can get a resolution. I feel so angry and upset. Thank you
12:05
Andiswa
No worries, I completely understand.
Please don't worry—I've escalated your situation to my manager, and they will be in touch with you within the next 24 hours. Please expect a phone call from them, and they will discuss your concerns with you directly and keep you updated on the way forward.
Thank you. Is there anything else I can help you with?
12:07
No thank you and thank you again - enjoy the rest of your day. Denise
12:08
Andiswa
I’m glad I could help you today, Denise. If you have any other questions, please don’t hesitate to contact us again. For now, I'll leave you to enjoy the rest of your day. Thanks for contacting loveholidays, my name is Andiswa.
12:08
thank you
12:09
Tha

Collete is amazing!!! Had an incredibly bad experience trying to book a trip on the app and Collete managed to make it all feel so simple and easy. Throughout the process of trying to solve the issue, she went ahead and emailed me and assured me that all will be solved, made sure to call me at times suitable for me to continue fixing the issue, and never failed to make me feel at ease.

Absolutely terrible service ! We were booked to go to Fuerteventura in December. Easy Jet cancelled our coming home flight and Love Holidays have tried to tell us to do it ourselves and find another flight . Absolutely disgusted that they call themselves holiday agents when the minute something goes wrong they throw the ball in your court . This would not happen with On The Beach. We have refused to do do this and Love Holidays have put us on pending saying it will take 72 hours to sort this. We are now on day 5. We ring to find out and they keep telling us it’s still pending . £300 deposit sitting on their account . Never again

Just got back from a 9 day break in KOS with my daughter. Flight was delayed so arrived in early hours. The hotel was supposedly 4* Kipriotis Village Resort. We were told our rooms were outside. it was approximately 2 am.
We dragged our suitcases down a flight of steps and realised we had walked through a pile of vomit! This was an immediate red flag. we stumbled across a security guard, who with the assistance of another guard, eventually located our rooms, which were up a steep flight of stairs. I opened the door to enter what I can only describe as Cell block H. The heat was stifling and it was full of mosquitoes. There were 3 single beds which were rock hard. The room did not resemble in any fashion, the pictures in the brochure. It was dilapidate. The curtains did not even close. The room was dirty.
My daughter went to her room and there were 3 men door, were clearly partying! we rang Love Holidays emergency helpline and they told us to gather evidence, but nothing could be done as they had to report it to their Reservations team. I asked for a timeline, but they wouldn’t provide one.

To summarise, we went back to Reception, asked to be immediately relocated, which they refused. We were told if we came back at 11 am we would be relocated to a sister hotel. I completed a complaint form and was given a can of mosquito spray…nice touch!

We returned at 11 am say the Duty Manager who said that we would not have been told that we could be relocated, in effect we had lied and there was no complaint form to be found at Reception. We repeatedly rung/e-mailed Love Holidays, each phone call took approximately half an hour to get through. My daughter was now in tears, as the holiday was a birthday gift for her.

Eventually we gave up and removed ourselves and went to the nearest Taverna for food and drink as we hadn’t eaten since the day before. We could see one of the sister hotels nearby up a hill, so we dragged our suitcases there. We reported the situation to Reception who got hold of the Hotel Manager. He was very nice however told us the hotel was full, but he would take us back to the first hotel and we could look at other rooms. We did so, but they were equally as bad and did not match the photographs in the brochure which on reflection look to be Ai generated.

in conclusion the lovely lady who showed us the other rooms advised us to leave and helped source new accommodation for us on her phone. She said the hotel was dilapidated and about 20 years out of date and the worst she had ever worked in. I have her name and number.

On our return I contacted the Citizens Advice Bureau. They have advised to send a letter to LH Recorded delivery, stating they are in breach of the package holidays and link travel arrangements of 2018, stating there was a major issue with performance and to ask for a price reduction, to cover the full cost of the other accommodation and transport, we had to pay for. Also to request compensation for loss of enjoyment.

DON'T USE THIS COMPANY!!!!!

I made an online booking for a holiday next year using the £57 deposit option. The booking was duplicated, both within 5 minutes of each other, the second booking they took the other deposit option of £1,060. I called them straight away and they are refusing to cancel the duplicate booking. They took they took the £1,060 from my account along with the £57. The agent I spoke to initially said she could see there had been a mistake and asked me to hold while she sorted it. She came back and said she had been instructed to inform me that only the £57 booking could be cancelled and if I wanted to cancel the other the total charges would be £1,150!! She refused to put me through to a more senior member of staff. Absolute scammers!!

I booked a holiday with Loveholidays on 07/03/2026 for travel on 19/06/2026 to celebrate a special occasion. Within 48 hours of making the booking, Loveholidays changed our flights to a middle-of-the-night departure and switched us to a different airline.

What has been most disappointing is not just the change itself, but the way the situation has been handled. Despite numerous phone calls and emails, Loveholidays has made it extremely difficult for us to amend the flights or find a suitable solution. The customer service experience has been frustrating, stressful, and far below what I would expect.

I have booked many holidays before and have never been treated like this. What should have been an exciting time leading up to a special trip has instead become upsetting and exhausting. The constant effort required to try and resolve an issue that was not of our making has completely taken the shine off the holiday.

Based on my experience, I would not recommend Loveholidays. Customers should be able to book with confidence and trust that significant changes will be handled fairly and efficiently. Unfortunately, that has not been my experience.

We have booked a package holiday with love holidays & despite trying to get a refund for our holiday to Barcelona because the flights they have booked us on with KLM don’t work for the turn around time, they are not listening to our requests of a full refund as we are within the timeframe of cancelling our hotel, love holidays are not listening to our requests we need to take this to ATOL.
People should stay well clear of this holiday company as they do not sort your problems out regarding flights.
A Henderson, P miller, H Henderson

I have complained to love holidays for the past 4 months and it has taken me to write a review to get a response love holidays and your response is that you cannot control hotel accommodation and I fully agree with your comments however what I am complaining about is your agent whe. Booking this holiday confirmed on the initial call when we asked about the beds for this room confirmed that there would be 3 single beds in the room why would he confirm this if you have no control on the hotel accomodarion surely for a 14000 holiday you would check with the hotel before taking a deposit from us this is misleading information and something you could not guarantee and we have asked for the initial recording you have sent them but no password to open it i think you need to listen to these recordings before you respond i want a copy as requested of all recordings with a password to make them available

Very bad customer service stay well clear got my hotel and they hadn’t even sent my booking confirmation and the hotel didn’t speak a word of English was told by the hotel if I can’t provide my booking confirmation I can’t stay there but it was difficult because I didn’t speak English even though loveholidays was paid to send my booking confirmation I had to send them emails to prove I had pay to stay in the hotel not good after getting off a flight. Maybe they should be stating that it is a Spanish-speaking hotel only and they don’t speak a word of English but loveholidays doesn’t give a damn as they are getting their money and they don’t clearly care about their customers. They have lost out because there was 12 of us meant to be booking a lads holiday and was gonna book through loveholidays definitely won’t be now as their customer service is so long and they just tried passing the buck back-and-forth. Stay well clear unless you want a bad experience.

Disgusting please be aware that you will get ripped off

I've booked many holidays from Love holidays.
I find the site useful, great value for money and not disappointing. Their customer service team are helpful and reassuring when concerns need to be addressed.