Lovelei Avis 

DO NOT BUY FROM THIS "COMPANY" - THIEF'S
I ordered 10 non personalized dressing gowns at the beginning of December, paid for non urgent delivery which should of meant my order should have been delivered around Christmas time. I asked for an update on my order with no response, after further chasing, i received an email on 16th January saying that the robes i had ordered were in a "bad batch" and that new ones were on their way and arriving Mid Feb. Being a small fashion business owner myself, i completely understood the situation and i was happy to wait for them to arrive as i didn't need them until first week of March.
I then chased of an update mid Feb with a reply of, "I am waiting for an update.."
I then chased AGAIN for an update with a response of "end Feb/beginning of March" - i was fine as i needed them beginning of March.
I then chased several other times and at the end of Feb i got a reply with can you change your order to a different style. As i was desperate for my order i chose one of the options which i was promised the following week. I never received a dispatch email so i chased AGAIN for an update. 13th March i was informed that the large was out of stock and they were waiting for a delivery of it - WHY DID YOU ASK ME TO CHOOSE AN ALTERNATIVE STYLE IF IT WASN'T IN STOCK??
23rd march - i asked for a refund where i was informed i can only receive a credit note. I understand that in their T&C that refunds are not available, HOWEVER, i have waited 4 MONTHS for my order (which i still haven't had an update on) so i feel like i am entitled to a refund as my wedding date has now passed. You shouldn't have to wait this long!!
THIS COMPANY HAVE BASICALLY STOLEN MY MONEY AND WILL NOT GIVE IT BACK. DO NOT DO THE SAME AS ME - DO NOT ORDER

Thought I would add this review here as the company have now changed their name.
I’m not sure why I’m bothering really, all that will happen will be yet another rude response from their ‘customers services...avoid, avoid, avoid this company! Following the post of this review on the original company name, I was accused of putting the robe on incorrectly(?!) but have now pointed out that as there are internal ties in the robes that is impossible. Begs the question, why print on that side if it wasn’t a mistake?!

Original review for The Little Lovebird, now Lovelei:

If I could leave 0 stars I would! Terrible communication. Didn’t tell me the items I wanted weren’t in stock despite me paying for guaranteed delivery of £20. Nothing to indicate items weren’t in stock on website. I only found when I contacted the company. Ended up ordering items I didn’t want as they were the only ones in stock and apparently I wouldn’t have got a refund if I had cancelled order as items were personalised (despite the fact that at this stage nothing had been personalised as my chosen items were out of stock!)
Items did arrive in time for my wedding but the quality was dreadful. Personalisation was on the side that was then totally covered up when the robes were closed. There were runs all over the fabric. The personalisation on my robe was not the colour shown on the website. The application of transfers had made all of the fabric underneath wrinkled which just gave the effect of looking cheap. I used Klarna pay later so raised a dispute with the company as I was not prepared to pay full price for them given the poor quality. They asked for photos of the items which I sent immediately. I never received a response so emailed again to receive an automated reply saying the address was no longer in use and my email had been forwarded to the new account. I am yet to receive any communication from them. The website name has also changed now.

I ordered personalised robes last month. I emailed them for or an update on shipping last week. I havent had a reply since. Is this a scam company???