Lowell Group Avis 351

TrustScore 1.5 sur 5

1,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

act 251221297.Despite writing and trexting them to not contact by phone they do so.I am 77 and have cancer.I do owe them some money over several years but i have always kept up to date.They are a comp... Voir plus

Noté 1 sur 5 étoiles

Harassment!! Letters, phoning my mobile.. Even my husband's phone which I never gave you because it's not his debt. I block you and you try again using a different number and I block you again and so... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Nur schlechte Erfahrung mit diesem Untenehmenskonstrukt gemacht. Emails werden gar nicht beantwortet, 30 Minuten Warteschleife bei Anrufen, dann mit unhöflichen Mitarbeitern konfrontiert mit schlechte... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Lowell are chasing me for a JD Williams Simply Be account I have never opened. I told them someone used my name because this is not my debt and they said that they cannot find any evidence of fraud.... Voir plus

L'entreprise a répondu


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

351 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

Scammers

Scammers, haven’t dealt with them before and because of them my credit score is Low!!

14 juillet 2025
Avis spontané
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Réponse : Lowell Group

Hi Justin,

To find out more about Lowell - including the answers to many FAQs that may help you understand our position visit https://www.lowell.co.uk/help-and-support/

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 5 sur 5 étoiles

Was putting off for a long time to make…

Was putting off for a long time to make contact as was very worried, signed in , done a live chat and set up a payment plan very easily , very nice members of staff “Sarah” , thank you

11 juillet 2025
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Réponse : Lowell Group

anne cooper,

Thanks for taking the time to tell us about your positive experience with us. We really appreciate it!

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Refuse to engage

Received a letter from this firm for someone who used to live at our address.
We bought the house and moved in over 10 years ago - all public record.
Previous owners of debt harassed us and ending up having to pay compensation.
Now a new firm is chasing the debt.
I rang their helpline, you're not allowed to talk to anyone unless you owe them.
I rang their complaints line - it just says you can't talk to anyone
I tried to use their online form but they want loads of personal details they don't require as we don't owe them anything.
Clearly just after cash and don't care how they upset or inconvenience innocent and disinterested people.

Why would it not help them to cease harassing unconnected people?

10 juillet 2025
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Réponse : Lowell Group

Ann,

We're sorry to hear this. Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

EDIT 15.07.25
Hi Ann,

Thanks for getting in touch again.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Bin selbst Betroffene von diesem…

Bin selbst Betroffene von diesem Betrügerladen, ich suche Betroffene die mit mir einen Sammlklage Einrechen wollen.

Meldet euch.

1 juillet 2025
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Réponse : Lowell Group

Susanne,

Thanks for getting in touch via Trustpilot. We kindly ask that you reach out to us directly at https://www.lowell.co.uk/contact-us/ so we can offer you our support.

Kind regards,

Catherine

Noté 3 sur 5 étoiles

Ask for a settlement fee

I owed money on a credit card, been chasing me for a long time. Nobody was aggressive but they did have a wrong number for me.
I offered 65% if the debt and they cleared the full amount. I gave them a 3 star mainly because I begrudge paying

30 juin 2025
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Réponse : Lowell Group

Nick,

Thanks for taking the time to leave a review. If there is anything we could have done to improve your experience, please don't hesitate to let us know.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

This company purchased 11 debts of…

This company purchased 11 debts of mine some very old I'm talking over 10 years old on some, they are very aggressive with trying to get their money they don't care if you're on low income or struggling but I had the last laugh as I was given a DRO & writ the whole lot off!
*response to your feedback you take reviews Veey seriously not sure why because you're in the business of hounding people who are struggling financially you pretend to care but the bottom line is you want to suck struggling people dry

28 juin 2025
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Réponse : Lowell Group

Ade,

We take all feedback seriously. If you’d like us to look into it for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Worst Company in the world and the…

Worst Company in the world and the company ask for private health information when health has nothing to do will Lowell and they like Scare and frighten and bully people to break point and customer service is disrespectful and disgusting and there even lie about email sent to you as an error but it is in fact a scare tactic to frighten special need people and more worrying they do not Care about your special needs at all and Lowell are the complete disgraceful and disrespectful to special needs people and Lowell will never stop bullying and frightening people to break point which is completely disgusting and disgraceful and unacceptable behaviour from this completely worlds worst ever company in the world that has completely destroyed me and now I am at breaking point

24 juin 2025
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Réponse : Lowell Group

Craft fashion Man,

I'm sorry to hear this and appreciate you reaching out to us here. To make sure you get the right help and support, we’ve sent you a DM. Please don’t worry – just get in touch so we can work with you.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Unable to take payment

Unable to take payment, online form does not allow you to submit an inquiry without a UK phone number

And if you’d like a test of their integrity - note how they present their trustpilot score vs what it actually is - in their emails they suggest they have a 5 star rating, if you look closely it’s just that ‘Sharon from Coleraine’ is a single 5 star reviews in a sea of 1 stars

21 juin 2025
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Réponse : Lowell Group

Tim,

Thanks for reaching out to us here. We take all feedback seriously and we've sent sent you a DM to see what we can do to support you.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Constant phone calls and texts telling…

Constant phone calls and texts telling me I had an account with them. Couldn’t complain because you need an account number I didn’t have one (because I haven t got an account!!!). No debt, no current or old store cards are in debt accounts anywhere. Endless texts and calls - not able to block them. Finally got them to take my number off the system when they realised they had the wrong person - wrong address, wrong date of birth. No apology for all the harassment. Disgraceful, unethical scam artists. Shouldn’t be allowed

19 juin 2025
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Réponse : Lowell Group

Victoria,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Para las personas qué parece…

Para las personas qué parece extorsionan, entiendo qué si les solicitan borren sus datos personales, dado qué no tienen ninguna deuda con ellos, ni con las entidades en nombre de las cuales les reclaman, deberían de cesar sus comunicaciones. Si no lo hiciesen, entiendo procede una reclamación ante la Oficina de Protección de Datos de Caracter Personal.

1 juin 2025
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Réponse : Lowell Group

Luna,

Thanks for getting in touch via Trustpilot. We kindly ask that you reach out to us directly at https://www.lowell.co.uk/contact-us/ so we can offer you our support.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

This company is absolutely disgusting

This company is absolutely disgusting! A fraudulent debt that was sold to them by Three Mobile in my name, after a fraudster has made my life absolute hell for the past two and a half years. I have sent the proof over that has been requested by Lowell, I sent on the 16th May, I then phoned for an update at the end of May, to be told by the advisor to ring back mid June as the e-mail team was behind! I have rang back today to say that they have not even received my e-mail, why was I not told this at the end of May! I have been refused a mortgage renewal because of this fraud on my credit report. IT IS NOT MINE, vile, disgusting company! If you want to try and help me, my reference is 469533830, please find my e-mail and help this nightmare to end for me! I am partially deaf so response by e-mail is desirable.

16 juin 2025
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Réponse : Lowell Group

Phil,

Thanks for reaching out to us here. Since you posted this comment, we’ve been in touch with you and are doing what we can to help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Tried to get £1100 from me for old sky debt paid off

Lowell are nothing but legalised robbers who prey on the vulnerable. They are trying to get money out of me for an old mobile phone i had 5 years ago with sky and claiming I owe £1100 which i have sent screenshots of this being paid off and settled. They offer bully boy tactics so I sent a stern email to not harass me. They should not be allowed to operate in this country and should be struck off as a debt collector or whoever they are. They are a bunch of mugs if they think I'm paying it when it's already cleared.

11 juin 2025
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Réponse : Lowell Group

Wayne,

To find out more about Lowell - including the answers to many FAQs that may help you understand our position visit https://www.lowell.co.uk/help-and-support/

We’ve sent you a DM to see what we can do to support you.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Absolute scammers. Block and ignore!

I am being chased for a debt (it says originally from JD Williams) I have never had an account with them. I am just going to block and ignore them.

10 juin 2025
Avis spontané
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Réponse : Lowell Group

Leanne,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

They destroyed my credit file .no…

They destroyed my credit file .no evidence provided by them .they destroyed my finance

8 juin 2024
Avis spontané
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Réponse : Lowell Group

Mitra,

In most cases, a default will have already registered on a customer’s credit file before we buy their account. This stays on their credit file for six years. Once they pay their account in full, we will let the credit reference agencies know so they can update the default as satisfied, with a zero balance.

As the data controller of our customers’ accounts, we have a legal duty to make sure that the information we report to the credit file is correct.

We’ve sent you a DM to see what we can do to support you.

Kind regards,

Catherine


EDIT: 26.03.25
Mitra,

Thanks for getting in touch again. Since you posted this comment, we’ve been in touch with you and are doing what we can to help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Endless letters to my old address and…

Endless letters to my old address and have ditched my phone number. Thanks 🤩

5 mai 2025
Avis spontané
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Réponse : Lowell Group

Ben,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Warum lügt die Firma Lowell Inkasso und…

Warum lügt die Firma Lowell Inkasso und schicken das Richtige Schreiben an die Sparkasse Starkenburg in Heppenheim Bergstrasse die Pfändung auf Meinem Konto ist auf Ruhe Stellung für die in der ich in Privat Insolvenz Bin! Ich Bin Jetzt Aus der Privat Insolvenz Raus Das ist Amtlich Bestätigt vom Insolvenz Gericht Amtsgericht in Darmstadt! Warum kann Nicht Ein Schreiben an die Sparkasse Starkenburg in Heppenheim Das die Pfändung aufgehoben wird! Warum geht Frau Nina Mertens-Glan Nicht Persönlich ans Telefon??? Warum Wird Hier gelogen??? Jedenfalls ist das ganze Jetzt Vor Gericht Wir haben Klage eingereicht bei Gericht!!! Michael Stein

27 mai 2025
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Réponse : Lowell Group

Michael,

Thanks for getting in touch via Trustpilot. We kindly ask that you reach out to us directly at https://www.lowell.co.uk/contact-us/ so we can offer you our support.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Harassment for money from a former…

Harassment for money from a former property, which the energy supplier dont exist no more (SSE) 😂😂

Absolute muppets.

Wont be paying so so dont bother messaging to say contact you,cause it aint happening. A debt more than 6 years goes barred statute in the uk anyway.

😊😁

23 mai 2025
Avis spontané
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Réponse : Lowell Group

Hi Tecwyn,

Thanks for telling us about your issue. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Do not discuss anything with this company.

They contacted me for a debt they said my son has…which he doesn’t. I explained he is in a medical facility until June 12th. They wanted me to give them the reason he is in there.
I told them I had no idea who they were so I would not me disclosing my sons medical records to them as they have no right to that information.
If they want more information they can take me to court!!

22 mai 2025
Avis spontané
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Réponse : Lowell Group

Hi AmandaJayne,

We take all feedback seriously. If you’d like us to look into it for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

their site never works

their site never works. Tried couple months ago to update my payment plan. couldn't do it due to errors on their site. Tried now, same thing. life chat won't fix the problem aswell. What kind of excuse do you have for this kind of incompetence?

21 mai 2025
Avis spontané
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Réponse : Lowell Group

Hi Jessica,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

EDIT: 02.06.25
Jessica,

Thanks for getting in touch again.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

A bunch of liars

I received a letter and phone calls from these people concerning an outstanding balance from an old phone contract from 2023 for less than £30.

As it was such a small amount and they were threatening to put a default on my credit history I paid them...only for them to put the default on my report regardless.

Am currently trying to remove it, but now I wish I never spoke to them. DON'T TRUST THEM

1 avril 2025
Avis spontané
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Réponse : Lowell Group

Hi Matthew,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

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