LoyaltyLion Avis 

Sathiya is fantastic, always kind, professional and helpful.

Unfortunately, our experience with has been extremely disappointing.

During the sales process, the platform and onboarding support were presented very differently to the operational reality we experienced once signed into contract. As a fast-growing e-commerce business, we made it very clear from the outset that we had limited internal resource and would require substantial onboarding and implementation support whilst recruiting for a dedicated CRM/E-commerce Manager.

After signing, it quickly became apparent that the level of internal management, setup, and implementation required from our side was significantly greater than expected and not aligned with the impression given during the sales conversations.

When we raised concerns within days of onboarding commencing and requested the agreement be paused due to the business not being in a position to facilitate the rollout, we were informed there was no cancellation option despite the project barely beginning.

Whilst we appreciate the goodwill gesture offered afterward, the overall experience has left us feeling that the service was not suitable for our business needs in the way it was initially presented.

Very disappointing experience overall.

My experience with my onboarding manager Reya was amazing. She made everything very clear and easy to follow, she explained everything very well and was able to answer any questions we had.

Team was super helpful! They escalated our inquiry quickly, and resolved the issue seamlessly. Super greatful!

It was an easy communication and a quick implementation

We use LoyaltyLion for our rewards program and have had a really great experience. Our CSM, Hannah Parker, is incredibly responsive, thoughtful, and truly understands our business. She’s been a strong partner in helping us think through strategy while also keeping things efficient on execution.

The platform itself is also a standout — it’s intuitive, reliable, and constantly evolving. It’s clear the team is investing in innovation and keeping up with where loyalty is headed, which makes a big difference

Excellent partnership. Patient and very responsive. If you are going to launch a loyalty campaign, I highly recommend LoyaltyLion. Also, integrations with systems like Shopify, Klaviyo, etc. are super easy.

Excellent support. Thanks Sathiya!

Amazing service!

The Loyalty Lion app is a great add on to your company. Really easy to manage and reporting is really helpful for the wider team. Laura our Customer Success Manager is very knowledgeable & helpful.

Transferring and launching our new rewards program with Loyalty Lion was thorough but easy! Our onboarding manager did a great job of assisting us through the process and provided timely help despite being in a different time zone. Excellent service!

Duraan helped me right away, great service :)

Sathiya was super helpful, very prompt with replies and had answers to all my questions!

Libby was a great help in onboarding with LoyaltyLion and was always on hand to answer any questions promptly. We're looking forward to getting the most out of our new rewards scheme at Surprise Shirts.

Louis Jones, Founder

I had a fantastic experience working with LoyaltyLion. My Onboarding Manager, Freya was excellent! She was very attentive and explained everything to me so I understood the process. She was easy to get into contact with and was also great to work with.

It was really amazing.

From Joshua to Reya, they've been rellay helpful.

Joshua on explaining the intro part to us was really helpful for us to make decision.

And when Reya help me the onboarding and keep on answering my inquiries till now was really helpful. And even provide Solution for us.

I really recommend everyone to use Loyalty Lion.

Fast and friendly service. Explained everything step very well

Working with Laura has been a great experience so far. She took the time to thoroughly review our account and provided thoughtful insights on areas where we can improve and continue to grow our loyalty program. Her recommendations were clear, actionable, and tailored to our setup. After our meeting, she also followed up with several helpful resources and documents that made it easier for our team to move forward with the suggested optimizations. We really appreciate the level of detail and support she’s provided and look forward to continuing to work together.

Hannah has been a great account manager to work with! Her advice and guidance has helped our business build a loyalty program that thrives and truly gives back to our customers. Specifically, she has been fantastic in setting up suitable objectives with us for our loyalty program, which encourages us to constantly look for ways to improve our service.

Speedy help from Sathiya! problem solved in minutes