LRM Goods Avis 

All I want to know is why I haven’t received my order back on September 11th. They are in stock online yet still waiting. No reply from their customer service. Just messages back to say they are really busy so delays in responding. Just want to know where my order is or a refund so very disappointed in their service. I think 24 hours is over and above enough time to sort out existing orders. Won’t use this company again as these were presents and dates have been missed and the lack of communications makes the company not acceptable .
Sorry hate to leave a bad review but I just want my two bags ordered or a refund.
Order 85432.

Great customer service, stunning packaging and all the bags I have purchased are such high quality.

Words cannot describe how much I love LRM bags. I am on my 6th bag and adore all of them. My in laws recently bought me the new Lucinda bag for my birthday but chose the clear option for embossing, rather than gold. I emailed the team who provided a quick response saying that they were able to change it as it hadn’t been shipped yet. Great customer service, thanks so much.

Excellent customer service would highly recommend.

Beautiful bag. I could fit so much in and love the fact it’s got a zip to keep everything safe. I had loads of compliments and the material is lush. I went for the Polly Top Handle Bag in leopard pebble. Would love every colour.

I wanted to buy my wife something for our 3rd wedding anniversary (leather). I was scanning instagram and remembered she loves LRM bags so thought I’d take a look on the page. I was delighted to see they had released the new Lucinda bag however then realised it hadn’t been released!
I sent a direct message to the ladies at LRM and asked what date it would be released, explained my predicament and that I was requiring a gift for my wedding anniversary but was going away on holiday in 3 days time!
I couldn’t believe my luck when I had a prompt reply to say they had the bags in stock and was supplied with a secret link to purchase the bag early! It really is service like this that sets apart the best from the rest!
I wanted to give the bag to my wife early but waited hiding it in my holiday bag.
We spent our anniversary on a beautiful cruise ship and she was given the bag. Her eyes lit up and when told it had not even been released she couldn’t believe it!
I cannot thank the team at LRM enough for allowing me to purchase the bag early. My wife is a regular customer (well I am as I normally buy them for her) and we will continue to be customers for this great brand.
The bag got a lot of attention on our holiday and numerous people asked where it was from.
Thank you again LRM, very very happy customer :)

Very swift delivery the day after my order was placed. Beautifully packaged & the colours match perfectly with my MOG outfit. Can't wait to put it all together in September for the wedding!

This company is amazing in any way you can think of. The products are great, the quality is amazing, the personalisation in chefs kiss! But they go beyond that - their customer service and even the contact on social media is fantastic!! They always go the extra mile ! 100% recommend - have ordered 2 bags as a gift and 2 for myself in the past months!

I will not be ordering from this company again. The bag I received was below the standard I expected — the material was stiff and the edges were rough and sharp. The returns process was unclear and unnecessarily complicated (I wish I’d read the Trustpilot reviews beforehand).

Following their advice, I returned the bag using tracked DPD and have photographic proof it was handed to someone at LRM, yet they seem reluctant to confirm receipt. I feel like I’ve had to send 2 emails every time I’ve wanted a response. After chasing I received a reply telling me refunds can take up to 14 days and blaming their lack of communication on being a small business and the summer holidays.

In my view, if you’re charging £100+ for a bag and investing heavily in marketing (constant promotional emails and Facebook ads), you should also invest in adequate staffing and a reliable customer service system.

Wowzer Ladies

To produce a bag of such quality for £106 (Polly handbag) is amazing enough but to also offer a 12.5% off has got to be a Win/Win.

I have several designer bags that have cost £1000’s. Little Miss Polly is really creeping up there.

Things I really liked about Polly?

1. The edging down the seams matches the colour of each bag. I know it’s only a little thing but it’s the little things that count. That for me is a massive PLUS. For instance I bought the beautiful pale pink Polly so if the seams were left with the normal black of the leather it would totally spoil it.

2. The quality of the leather, soft and supple. It’s a pebbled effect. I would love to see the Polly in a patent crocodile finish, I should imagine that would send the price up but I could live with that.

3. The presentation of the bag when it arrives. Beautifully wrapped in tissue paper. Paying £4 for a dust bag? I can live with that.

Overall ladies a very cute good looking handbag that would compliment most outfits. So far I have purchased Little Miss Polly in Cerise Pink, Pale Pink and now ordered one in Taupe.

Go on, we all deserve a little luxury and Little Miss Polly is totally affordable luxury.

I ordered a bag two weeks before it was needed and paid £4.95 for ‘express delivery’, estimated on the website as 1-2 days. When it was not dispatched after 4 working days I emailed, and received a reply two days later saying they were waiting on one item arriving. This item had been in stock at the time of ordering and was still listed as in stock online. I offered to change the colour of my order to get it dispatched faster, with no reply, and so emailed again two days later. Ten days after the initial order, they agreed to change the colour and send the following day via next day delivery. This did not happen. Now I have no bag for holiday and no time to shop for another. If they ever get around to dispatching it now, I will be abroad and not able to accept the parcel. Very disappointing customer service.

Update: After more chasing they have dispatched my order, apologised and given me £20 credit on my account as an apology. This is positive and appreciated, however I would have preferred to receive my order in time.

APPALLING CUSTOMER SERVICE!!!
Ordered the Gold Heart Bag which was supposed to be in time for a wedding, but didn’t arrive in time. It didn’t arrive for another 2 weeks and this is after numerous calls and messaging. Finally received a message from Rachel apologising saying she’d just come back from Florence. She had obviously put the order through and gone away and didn’t follow up to make sure it had been sent out. It finally arrived and I requested to return and a refund. It took at least another week for a reply. I was told it couldn’t be returned as it had been personalised! It was a standard order with nothing added. I mentioned trading standards and refreshed their memories about returns policies. Eventually I received the return address and promptly returned it. It then took another couple of weeks, several messages, emails and phone calls to receive my refund. Very prompt and attentive when taking orders, but it’s a different story if you want to return an item.
APPALLING CUSTOMER SERVICE!!!

I have now purchased three bags from LRM the quality is exceptional for the price , The bags are beautiful and I love the personalisation. Customer service I would give 10 out of 10. I had a query with second purchase and they were able to resolve it within minutes and they then e-mailed to keep updated. I can’t wait to make more purchases . Quality bags .Great value .

I am waiting for a reply from you on 2 faulty backpacks I returned, which I evidenced with videos and pictures - I’ve been chasing you for a month to resolve this. You don’t reply to emails, instagram messages and there is no phone number. When will I receive a refund for my faulty products? Terrible customer service - you used to be trustworthy, now the products come with broken elastics, zips that don’t close and no refunds or responses. I previously purchased with you with no issues, but now I never would again. When will I receive my refund?

Ordered two of the new wash bags and love them 🫶🏻 beautiful colour, excellent quality, and quick delivery

I recently discovered LRM, and I am incredibly impressed—perhaps even a little obsessed, (I've gone a bit overboard and purchased several styles!). I used to be a fan of designer bags, particularly from Coach and Mulberry, but I absolutely adore these bags and will definitely be an LRM girl from now on!

Now, I just need to plan my autumn/winter collection!

Edit refund eventually received 18th July

Have a number of LRM bags and love them but ordered the leopard heart bag came with gold mark, scratch on bottoms and loose threads where the stitching hasn't been done correctly. Returned 4 weeks ago and after chasing they replied saying nothing wrong with bag and they were returning. I stated I didn't want faulty bag back and asked for refund under consumer act and sent photos of the faults. Now just over four weeks later no bag and no refund and again no response to emails so now having to issue claim against them

Purchased the fleur Leather bag and on the first use it literally fell apart! The zip fell off and the strap broke, it seems like the stitches didn’t go through the leather. I emailed the company and explained and their response was it’s out of the 6 month warranty! These are occasional bags and are marketed as such and therefore many customers won’t use them all the time.
How to lose a customer in 5 seconds!! I won’t buy again. If they’d looked at my account they would see I have approximately 10 of their bags so they can see I’m a genuine customer or at least I was.

Second LRM bag bought as a present, my friends love these! they don't have as many colour options as they used to which is a shame. but still fabulous bags

I purchased my Rosie Circle leather bag a few years ago, and to this day, it remains one of the best fashion investments I've ever made. The craftsmanship is outstanding—beautifully stitched, with supple leather that has aged gracefully. It’s the perfect blend of vintage charm and modern sophistication.

I’ve received countless compliments on its unique circular shape and minimalist design. Despite its compact appearance, it holds all my essentials comfortably without ever losing its shape. The strap is durable and comfortable, making it my go-to bag whether I’m running errands, out for dinner, or traveling light.

Years later, it still looks just as stylish and has held up beautifully—no fraying, no fading, just character. If you’re considering getting one, don’t hesitate. The Rosie Circle bag is a true classic that only gets better with age. Absolutely love it!