LRM Goods Avis 

228
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Customer service doesn’t exist unless you’re some sort of influencer!!! Been chasing my order for over a week now and got nothing back. Need the items for a holiday, asked when to expect shipping,... Voir plus

Noté 5 sur 5 étoiles

Just received my white Lucinda bag, which is super for this time of year. The quality is brilliant and the bag is so roomy inside. I can fit everything I could possibly need for an evening out.

Noté 5 sur 5 étoiles

Hi guys Received my Tan croc Lucinda yesterday AT LAST! (there was a delay in delivery at DPD’s end or else it’d have been with me on Wednesday itself, but anyway) It is GORGEOUS and I immediatel... Voir plus

Noté 5 sur 5 étoiles

The personal touch that the owners extend to you when you e-mail them with a query. Love the updates on Instagram and look forward to their new arrivals. Have many different bags, in different colo... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de maroquinerie

Écrit par l'entreprise

Personalised leather bags and accessories


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

228 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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3,8

Tous les avis

(228)

69 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

£145 Order not received!!! No help from customer service

I have ordered from LRM before a few years ago a circle bag for my friend as a gift and it was fab!
In December 5th I ordered two circle bags £145one for me and a gift for my sisters birthday to be delivered to her to her address in her name and correspondence to her email as I was moving house thought be best option.
We have never received our order and I’m shocked at poor customer service. We have emailed got one response to say looking into but nothing since,and still no bags. I understand that delivering to Ireland May be slower but the lack of communication is terrible and not sure if we will receive.

5 décembre 2024
Avis spontané
Logo de LRM Goods

Réponse de LRM Goods

Hi Catherine

We’ve just received an update from Royal Mail and AN Post. Please check your emails to arrange a replacement, refund, or credit note. We’re really sorry for the delay – we've been working hard with the courier services to track down your order, but it’s taken longer than expected. Thank you for your patience!

Noté 5 sur 5 étoiles

I have to say

I have to say, I’m shocked by some of the reviews here. I’m on order five totalling 10 items and I can’t fault a thing. Beautiful quality, outstanding customer service. Huge fan!

11 janvier 2025
Avis spontané
Logo de LRM Goods

Réponse de LRM Goods

Thank you so much for this lovely review.

Noté 1 sur 5 étoiles

Customer service and wrong strap

I ordered a bag, paid for 3 days delivery, it never came, after numerous phone calls and emails and the promise of it being posted I eventually received the bag about 4 weeks later but not with the right strap, I have now emailed 5 times with no response to any of these emails, customer service is terrible!

12 décembre 2024
Avis spontané
Logo de LRM Goods

Réponse de LRM Goods

Hi Marie

We have just responded to your email around 10 minutes ago- and we have received a reply from yourself.

As agreed we will refund you for the incorrect chain that was sent, that will be processed today.

Sorry for the delay with dispatching your pre-order before Christmas, we had really long delays with our shipments but we did deliver in time for Christmas.

Many Thanks
LRM

Noté 5 sur 5 étoiles

Fantastic customer service

Hi, I just wanted to say thank you so much for adjusting my delivery to come after our holiday. The bag has arrived and it is beautiful. Thank you so much your customer service has been amazing. This is my 3rd purchase and I will definetly be coming back for more.

18 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Fabulous Ellen bag exactly as described. Arrived very quickly. I needed to contact them (on chat) regarding delivery, they were very helpful and I would not hesitate to buy from them again. Good price too .

4 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Gorgeous bags & amazing customer service

I recently bought a Pippa bag which is the perfect size with gorgeous leather I did however prefer another colour I contacted LRM Rachel was unbelievably helpful couldn’t do enough and sourced the colour I wanted I also bought 2 more pippa bags I love the soft leather and gold zip and buckles looks so expensive would love a bright yellow to go with my DM ‘s

16 août 2024
Avis spontané
Noté 5 sur 5 étoiles

The Fleur Hip Bag of dreams

I went to their new shop and bought the lovely new the new Fleur Hip Bag in cream. It is such a great size as you can fit a lot in it but it doesn’t seem to bulky to wear. Looks great with the selection of straps I already had. The adjustable strap lengths are really handy for someone who is very tall.

16 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Will be buying more bags soon!

Love the Rosie and Pippa bags I recently bought for my sister and I. The style, colours and finish are amazing. Love the personalisation of the bags too! Very happy with the service and our purchases, we will be buying more bags soon!

15 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Love my LRM bags!

I have many bags from LRM and they are all such great quality. Delivery was fast and when I had a small issue with the zip of one bag the customer service team were excellent and sorted the issue quickly.

15 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Lovely quality bags

Very efficient, personal service. I have invested in many bags and finally I have found a bag from LRM that is made from the best materials, looks great and is very practical. I have 3 teenagers that don’t believe in putting anything in a bag but now they have a Pippa hip bag they take it everywhere.
I intend to invest in more LRM bags to add to my collection.Well done LRM

10 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

The BEST bag

I can't say enough good things about my LRM bag—it's the perfect blend of style and functionality! The quality is top-notch, with every detail thoughtfully designed. I absolutely love mine and can't wait to purchase another!

30 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Bags and Customer Service

Ordered a bag from LRM and absolutely love it. I contacted the team as I had a couple of queries before purchasing and they were super helpful! Could not recommend this company enough!

15 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and products

Excellent service and products. I have been so pleased with everything, thank you LRM! Great care is taken with orders and the quality all round is impressive indeed.

15 août 2024
Avis spontané
Noté 5 sur 5 étoiles

I absolutely love my LRM bags

I absolutely love my LRM bags! I have three bags, a purse, and a makeup bag, and I use them all regularly. The quality is outstanding—the leather is incredibly soft, and the personalization adds such a special touch. LRM is a brand I always trust for beautiful, high-quality products that stand the test of time, and I often give them as special gifts!

1 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful bag

Beautiful bag, perfect cross body style in navy with my initials Plenty of room for essentials. Service was excellent.

18 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

I am completely the target market for…

I am completely the target market for these bags. I love the quality and that they do not have massive logos all over them which I find tacky. The designs look great, are practical and I’m often asked where my three bags are from so I absolutely steer people to the website. The personalisation is also a lovely bonus, included in the price. Looking to buy a heart shaped one for my daughters birthday. LOVE!!!!

1 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful bags

I have bought several bags from LRM.
Beautiful bags with good quality leather and perfectly described as on their website.

Fantastic service with immediate delivery, I highly recommend thus company

1 août 2024
Avis spontané

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