LRM Goods Avis 

I bought a bag for my partner for Christmas, with the initialling. After using it a few times the initialling is coming off. Emailed customer services they were quick to ask for a picture but since we have sent this we haven't heard back. We have sent multiple emails and nothing for over a week. Such bad Customer Service. Wouldn't recommended at all, not fit for purpose. We have faulty goods and they can't even respond. Update they have finally responded and want the bag back to ‘fix’. You can see from the response below their ‘customer service’ is awful and rude. Do not buy from this company the product speaks for itself, A bag used a few times and the initiating is wearing off. Read the reviews, wish I did before buying for my partner. The customer shouldn’t have to wait for you to fix it after it being used a few times. As said in my email I will be contacting trading standards.

Disappointing service! I bought a bag as a present on the 21st dec (morning) using next day delivery so that it will arrive in time for Christmas. During this time their socials have been advertising how you still have time to get it before Christmas.. blah blah blah. It never turned up and since then I have been trying to get in contact with them through email which they don’t reply. I only hear from them if I message via social media which tells me to send an email!

Husband bought me the Lucia cross bag…wanted a good quality bag for ages! Only used it for special occasions….out for dinner recently and my bag fell to the ground, the strap broke off completely ! Haven’t had it a year….Policy is 6months warranty, really disappointed , expected better for a bag that’s just shy of £100!

Purchased a bag online that arrived smelling of urine. LRM insist it’s the natural smell of leather. It’s absolutely not. I have 5 other items (yes I’m a loyal returning customer) that smell of beautiful leather. This smells of urine. Nowhere near the smell of natural leather. They insist it is and so will not refund me as they don’t deem it faulty. The bag cannot be used as the smell is so strong. They told me to clean it (yes clean a brand new bag!) with washing up liquid no less. Thoroughly disappointed, actually love a lot of their bags but out of principle i certainly won’t be parting with any more of my money.

I am extremely disappointed. I ordered a bag as a gift and when it came it had all black marks on the inside. I got in contact and was told to send the bag back and they will send a new one. If has been 2 weeks since I sent it back and I have heard nothing at all.
This is ridiculous as I thought LRM were a good company but feel they have minimum professionalism and I will definitely not be ordering from them again. I hope this gets there attention as my 3 emails haven’t.

Just received my fabulous Lucia bag. It’s super stylish and and just that bit different to other bags around this price on the market. So pleased with it. LRM were also really helpful to the point of sending an independent photograph to ensure l ordered the right colour. My bag arrived in two days, beautifully wrapped. Very much looking forward to wearing it and to adding to my collection.

My husband gifted me their heart bag for me for our wedding day with my new initials embossed. Within 3 months of use the strap broke off the bag, I contacted LRM and they told me they don't stock this bag anymore, I didn't want a different one as I'd wanted their heart bag for years and it was sentimental from my wedding day. They then told me to get it fixed at a cobblers, at my own expense I may add. I had it fixed at a boot mender, they did the best they could and that was that. A few months later the strap is breaking again and now the zip has broken. I contacted them again and because it was out of the 6 months policy they weren't going to do anything, baring in mind I reported the original issue 3 months into using the bag (within their policy) and then it broke again. After going back and forward with emails (them ignoring many of my emails until I prompted them) and me stating my statutory rights they offered a £15 credit note. The bag was £80 new and broke after 3 months use, I paid myself to have it repaired and they offer me £15 to use on another purchase with them so they can take more of my money? Absolutely not.
I've seen many reviews that their bags are of poor quality, and then they don't want to reply when someone complains.
I'm not one to complain, but I feel in this case I've been well and truly done over.
I honestly wouldn't bother, it's a shame cause they're a business I've followed and wanted a bag from for years so the quality and service is very disappointing.

First purchase from LRM & it did not disappoint. I ordered the Lucia bag in black with a gold monogram, which came beautifully packaged & the quality did not disappoint.
Will definitely be purchasing from them again soon.

Avoid, avoid, avoid. My leather bag started wearing within a few months, I contacted the company and they said it was outside of their 6month refund policy, my second email they just ignored. I would have expected better wear for leather.

I would really recommend the Pippa bag, I purchased it around 6 months ago and have had a lot of compliments about it since. The personalisation is showing no signs of wear either, will definitely be buying more bags from LRM in future!

I am now on my third LRM bag. I have the Phoebe, Pippa and Lady cross body bags. I love them all for different occasions. The leather is beautiful and the fact that they are personalised is great. The service I received was excellent.

Fantastic quality product with hassle free ordering and service. Will be using again.

Just purchased my 7th handbag from LRM. I absolutely love these bags, the quality is amazing and the leather is excellent.
Been purchasing these for all my family.
I will be back for more

Brought as a gift for my wife, absolutely loved it. Great value for money, high quality leather (smells great) will purchase again.

Bought the Rosie bag and loved it so much ended up getting one each for my mum and sister. Have since bought a Lola bag in green and found it so useful that it goes to work with my laptop in and also big enough that I don’t need a separate shopping bag when I go to the shops for some retail therapy (big enough to hide purchases)! Would highly recommend.

Lovely quality bags, lovely packaging and great service xx

Another amazing purchase - I absolutely love all the bags I’ve bought from LRM but I think my new olive Lucia is my fave so far! It’s such great quality and I love the style. Love this brand and the delivery was really quick!

I simply love these bags, my favourites are the Lucia and Classic Rosie. My order arrived very quickly after purchase and was packaged with great care. The personalisation adds a lovely touch for gifts.
The leather is soft and buttery as you would expect of a quality product and the hardware adds beautiful highlights. I will definitely be using this company for bags and accessories at Christmas and in the future.

I love my handbag, the gorgeous range of colours made it difficult to decide which one to buy - but I got there in the end and am so happy with it. Delivered in time & great service!

Added another beautiful bag to my collection. Love the leather lady cross body so much that I had to have another colour! Looks great day and night and fits so much in. The best bags!