Lrpm Avis 

This review is not about one unlucky stay. It is about how LRPM Holiday Cottages operate as a management company, and the complete lack of accountability they show when their properties fail.
We paid £366 per night for a property managed by LRPM and encountered serious, undeniable issues. The boiler and hot water system failed, leaving us without hot water for over 24 hours. At the same time, the heating system remained stuck on during a 30°C day. These are not minor inconveniences, they are basic failures of property management.
What followed was worse than the issues themselves.
Instead of taking responsibility for faults within a property they manage, LRPM’s immediate response was to deflect blame onto us as guests. We were accused of interfering with systems and even faced the suggestion that we should cover the cost of a call-out to repair their own defective boiler. That alone tells you everything about how this company operates.
To be clear, we are not inexperienced renters making baseless complaints. Between us are company directors, a senior civil engineer, a serving Army sergeant and a long-serving civil servant. We understand systems, responsibility and standards. The problem here was not guest behaviour, it was poor maintenance and even worse management.
The hot tub situation further demonstrates the same lack of competence. It was set to 40°C, well above what most guidance considers a normal, usable range. There were no meaningful controls available, and key functions like the jets did not work properly. Yet rather than accept this, LRPM’s response was again to deflect and argue.
Cleanliness standards were equally lacking. The property had not been properly hoovered, and even the vacuum had been left full from a previous stay. Basic, entry-level preparation had been overlooked.
But the consistent theme throughout was this:
nothing is their responsibility, everything is the guest’s fault.
Communication from LRPM was dismissive, defensive and at times openly accusatory. There was no genuine attempt to resolve the situation properly. Instead, the approach appeared to be to deny, deflect and attempt to discredit paying guests raising legitimate issues.
After the stay, we reviewed feedback across other platforms and found the same complaints repeated over several years. Heating issues, lack of hot water, cleanliness concerns and poor handling of complaints. This is not a one-off situation. It is a pattern of behaviour from the management company.
We booked with an open budget expecting a well-managed, high-quality experience. What we encountered instead was a company that charges premium rates while failing to meet even basic standards, and then attempts to shift responsibility when those failures are exposed.
In summary, LRPM Holiday Cottages offers:

Poorly maintained properties with recurring system failures
Essential services that cannot be relied upon
Substandard cleaning and preparation
Mismanaged or unusable amenities
A refusal to accept responsibility when things go wrong
A tendency to blame paying guests for their own failures

If you are considering booking through LRPM, be under no illusion: if something goes wrong, you should expect resistance, deflection and blame rather than resolution.
Based on this experience, I would strongly advise looking elsewhere.

Criminal
The worst company
Dont know how they continue to get away with it.
Miss use of funds
Poor management

I only gave one star because you can't give zero....but no stars would be a more accurate. LRPM are difficult to contact as do not respond to email or phone. We have organised work ourselves because they are so useless. Avoid at all cost !!!

Awful company. Absolutely impossible to get them to do anything. Never respond to emails, telephone calls or written communications. Employ awful workmen, maybe as they don't pay on time and the better ones won't work for them. No accounts given to owners. Untruthful, sharks and take our money whilst providing zero service. Closing down their offices and a lot of the ones they say they have are phone numbers only. About time the government stepped up and regulated this type of agency. DO NOT USE AS YOU WILL LIVE TO REGRET IT.

This is without question the worst block management company we’ve ever encountered. The MD ignored every email and call, showing complete contempt for residents. They treat clients as cash cows while delivering nothing in return.

They wasted our money on incompetent contractors who failed to fix a leaking roof (three times), locked us into an extortionate five-year electricity contract, and paid £3,500 for a survey that was worth about £200. When challenged, they recovered a token £500 — proof of their weak oversight and disregard for our funds.

They commingle client money instead of keeping proper accounts, charge project management fees while barely visiting the property, and even take their entire annual fee upfront against the contract terms. When they terminated our contract, they shamelessly withheld £2,000 for “expenses” they had months to sort out.

Dishonest, incompetent, and exploitative — LRPM should not be trusted with anyone’s property or money.