Lucidtoys Avis 

Received a doll with a torn vagina and the anus had string like material attached to both sides of the cavity, almost like a cheese cutter, thankfully I didn’t use the anus because I would be without a penis now.
Although I kinda assumed I should have checked it thoroughly before using it, I skipped that and just assumed their quality control would have picked up on the main things such as a torn vagina and a dangerous anus. Oh how wrong I was. They are far more worried about taking pictures of the fingers and face than the vagina and anus openings

That’s meant it’s been difficult to come to a fair outcome in this situation.
30% reduction was the second offer and i didn’t feel like that was acceptable.
The anus and vagina are what the doll was purchased for.
The damage will shorten the life and effecting visual stimulation considerably.

After a back and forward conversation in which I provided countless pictures upon their request they have gone silent.
The last reply from them was the 16th of August and it’s now the 15 of September.

Because of the silent treatment I had no choice and about 10 days ago I took advice and served them a letter to say I want a full refund and have gave them 14 days to reply. As of yet still no reply.

I feel they are trying their luck by ignoring me even after beginning the process of negotiation.

Left a review on their website but strangely enough they haven’t posted that and are just putting positive reviews up.

I would have been very happy with the doll had it of been in good condition as it’s surprising good.

They sent me pictures that their quality control took and said there is no damage visible but the area of damage is impossible to see due to what is inserted in the vagina when the pictures were taken and the anus is not visible because the doll is laying on its back in the box. Great quality control lucid toys. You fail to take pictures of what is most important. I assume that’s not a mistake.
I have asked for there pictures of the damaged area but again no reply.
I told them I was happy to forgive them for the detached eye lash as I understand they are delicate and could easily fall off in transit but I see they count on them photos a lot as I have seen some of the other reviews here now.
But I’m yet to receive pictures of the vagina and anus before it was sent out and considering that was my complaint it shows they don’t have them and any they provide now will just be recreated after the fact.

I did look online at reviews before making a purchase but unfortunately it would seem the places I looked are cherry picked by lucidtoys. So it’s not a fair representation.

I also paid extra for a Saturday delivery but it turned up early on a Tuesday.
Just by chance I was home from work that day and no one else was home, could have been pretty uncomfortable.
Delivery guy also asked what’s in the box? Pretty uncomfortable but I accept that’s hard for lucid toys to take responsibility for but still not quite as discreet as hoped for.

I asked for a £500 reduction in price as they were really struggling to come up with a fair offer.
So much time invested into dozens of emails and constantly being asked for more and more photos, I took pictures in every possible way while trying to open the anus as asked for and yet they wanted more so I took more, it’s almost like it was being past to a different employee every time and each one wanted pictures. Very odd. One employee said I can just cut out the string like material and I said I want to be sure that if I do that I won’t be held responsible for any damage as it seemed a strange solution to the problem but I did it and although usable now it is not attractive to look at.
I was being very patient and gave them every opportunity to fix the problem but it seem the silent treatment is what they have decided to implement. Not very professional in my opinion.
They thanked me many times for the manner in which I was emailing them and for providing more and more photos.
Not once did I email in an aggressive manner, I just wanted a solution and gave them every opportunity to provide one.

UPDATED

After 14 days of waiting they never responded so i sent another email and gave them 24 hours to get in contact and provide a solution,

They did respond within that 24 hours and after them getting very aggressive on the phone and me not accepting their nonsense offers, they agreed to send me a replacement body. Although it was not identical to the one I paid for they would not compensate me for that.

the last time they contacted me was them threatening me with court action on the basis of me saying, either you reduce the price and I will feel somewhat happy with the outcome so will not need to warn others about you, or if not I will update it because clearly they can’t be trusted when it comes to dealing with faulty goods. But lucid already had my review deleted. So I have sent this

Was nervous to order my first item after considering it for a few years. Found Lucid had a great catalouge, great prices and based in the UK, ticked all the right boxes. Placed my order and requested they not dispatch until a certain day which they were more than happy to do. Item came well packaged and comes with a great bundle of accessories. Very happy with my purchase. Highly recommend! Shout out to Ethan in customer service who was quick to respond and couldn’t be more helpful in emails, thanks guys!

Recently bought my first doll, very impressed with the customer service and quality of the product, as it was my first purchase I was a little sceptical whether it would actually look like the images online, However the customer service team were very fast and helpful showing me images, and the doll arrived undamaged and better than I thought it would be within a couple of days. Great company, great customer service, very happy all round, I will be buying again from Lucid toys

Absolutely fantastic people to do business with, very knowledgeable friendly and very professional would recommend them. very reasonable with price as well
5 Stars from me

So I took an entire day searching on the web for the best re-sellers or shops in the EU for realistic dolls and was quite scared to be honest. There's quite a lot of sites where it's even suspicious at login, etc., so I was doubting everything.
Found Neodoll in the UK and I rolled the dice. The reviews are just a bit above average but my experience has been very pleasant. I'm rating it 4/5 only because they unfortunately forgot the heating rod, although I'm not quite sure it was even intended to be included. Otherwise 5/5.
Nothing to worry, I'm ordering one on Amazon as we speak.
I placed the order on Sunday evening, on Monday after-noon it was already dispatched. Went through a couple of countries on the way but it ended up coming to me in Italy on Friday 1 PM (13:00). Support was helpful and responsive. Import was smooth and the box was intact. The doll inside was packed and brand new as advertised. Super happy when I was unboxing it, cleaning it and preparing everything. The experience (even without the heating rod) was incredible. Absolutely incredible.
If you're on the fence of getting one of this - GO FOR IT!
It's complete freedom and attachment that's 100% pure and united. Quality of TPE, appearance, etc. - 10/10.
I don't really come and write reviews for companies but perhaps everyone should.
This is literally the step before Human: Become Detroit if you know it, and I can't wait for that. Literally give it a bit of movement and an everyday AI - can't wait.

Will definitely buy another one. :)

P.S.: if you're trying to imagine the cavities (considering there's no 'inside' photos on the web) - it's heavenly. In other words, it will be the BEST thing you've ever tried.
Best part? Anytime, anywhere, anyhow, anything.

Even though there was a problem with the delivery, Ethan at Lucidtoys was fantastic. He made me feel at ease. His customer service skills are brilliant. I would personally recommend this company

After several years of hesitation I finally ordered my first doll and decided to use lucid toys as they are uk based and offer good dolls at a reasonable price. I ordered a 158cm from the girlfriend range.
I can say that the doll and lucid toys have exceeded my expectations.
The packaging was discreet and the doll was very well protected in the box.
I would definitely recommend lucid toys. Many thanks Ethan

I have buy the 3rd doll from lucidtoys and every time was an excellent service:fast, secure and help from suport. And exactly what i order, the last one its a little more what i expected, very beautiful. In short, they are professional. Thank you lucidtoys.

Outstanding customer service, very efficient 5 star service . Trustworthy seller

I ordered SoulMate - Taliyah - Realistic Sex Doll - 157cm - Light Brown on Sunday evening, and it has arrived today, I must say I am amazed by the detail on the doll and just by how real it actually looks. I was a little skeptical at first as I had never delved into this type of thing, only pondered it really, but decided to ultimately take the leap and by god, I honestly think I will end up getting another one eventually. The live chat on the website was also friendly in answering any questions I did have, cheers Ethan :D

I must admit I was sceptical about purchasing a doll, from anywhere as this was my first purchase, I looked at every company and everything they had to offer and it took me three months before I felt it was time to make a purchase but I convinced myself that I was going to be disappointed with my purchase as this is the sex industry and they don't care as long as they get the money, but Lucidtoys have totally changed my mind, I couldn't have been more wrong, they have been so helpful and made the experience so easy and delivered so promptly, I couldn't have been more happy with the service, as for the Wendy Doll I purchased, she is everything I imagined, all except I hadn't realised how heavy she would be... sorry Wendy, :o) so in the future I will be looking to purchase a lighter doll, but it won't be from anyone else but Lucidtoys.com

What can I say totally 100% thrilled with my Ryda doll, I was so apprehensive about spending serious money on such a product being a first timer but I needn't have worried, Lucid toys have been fantastic, prompt with delivery and quire's.....as for the doll, everything I wanted and more, if you are hesitant about buy a doll from Lucid, don't be, great people to deal with.
Glenn

Lucidtoys clearly is the best online store for tpe and silicone real dolls. You get exactly what you see on the pictures, and what you Order! I ordered a Firedoll on Tuesday, and she arrived friday same week! Doll is exactly as pictured, and arrived save and sound and perfectly packed! I am super happy with her, she is my second Doll from Lucid, and she won ´ t be the Last! A pleasure to do Business with you! I highly recommend Lucidtoys to any Doll Lover! Here at Lucidtoys, you get what you ordered and paid for! No bad surprises here, just pure delight!
Thank you so so much, and keep up the good Work at Lucidtoys 👍

Vorsicht! Komplett unseriös. Bei Umtausch werden willkürlich Versandkosten im dreistelligen Bereich als Kosten verlangt! Nie wieder!

I have purchased alot of full size dolls from lucidtoys. I find them great value for money compared with alot of other vendors. These dolls to me are a work of art all hand crafted so yes they are delicate and care should be used.
I find the customer service very good and always had any questions I asked replied to.
To have this vast collection of dolls available to me in the uk, I am very thankful for. No waiting weeks with the anxiety of will I get the dolls OK from vendors abroad. Also lucidtoys having a uk warehouse that you can visit if you need to.
For this reason I will not buy anywhere else.
Will be buying again in the future as I'm hooked to this new hobby

so, erstmal was bestellt und nach 1 tag habe ich erstmal ein mail bekommen von dpd und die meinten dass die einen Wertnachweis brauchen damit das produkt verzollt werden kann. habe einfach ein screenshot vom bestell-bestätigung geschickt und die meinten dass alles gut sei. Laut dpd soll es am freitag ankommen. bestellt habe ich am 20.2.2023. mal gucken, ich will lucidtoys wirklich vertrauen. außerdem kommt das produkt aus england nach österreich. falls alles gut laufen sollte werde ich noch eine bestellung aufgeben
edit: alles ist perfekt. produkt sehr sehr qualitativ. kein geruch, nichts. perfekt. lieferung ganz genau 4 tage gebraucht. war mir nicht sicher wie die lieferung ausgehen würde wegen ein paar schlechte rezensionen die ich gelesen habe aber bei mir ist alles perfekt, ich empfehle lucidtoys an jeden weiter PERFEKT.

Habe mir Ende Dezember bei diesem Shop eine Doll bestellt. Leider war das der Beginn einer Odyssee. Laut Website sollte Sie auch innerhalb von 6 Arbeitstagen geliefert werden. Die Bestellung traf aber erst gut 5 Wochen später ein. Damit nicht genug, das Paket war beschädigt und der Lieferdienst hat es ohne weiteren Informationen einfach abgestellt. Ich war allerdings erstmal froh, dass es endlich da war. Beim der Überprüfung, stellte ich fest, das es mehrere Beschädigungen gab. Also direkt mit dem Kundenservice in Verbindung gesetzt. Dort hatte ich bis jetzt mehrere Gesprächspartner, wo aber einer nicht weis was der andere macht.
Das geht jetzt schon über einen Monat so. Für Fehler und Versäumnisse, die klar auf des Unternehmens zurückzuführen sind, wird mir jetzt die Schuld zugeschoben. Auch wurde immer wieder versucht die Sache im Sande verlaufen zuzulassen. Zuletzt bekam ich gar keine Rückmeldung mehr. Normalerweise erwartet man ein vertrauenswürdiges und seriöses Unternehmen. Dies ist hier definitiv nicht der Fall. Man sollte sehr vorsichtig sein, wenn man dort bestellt. Ich würde das Unternehmen keinem weiterempfehlen.

I bought Ashleigh a few years back and she is still the best thing I have ever bought. I have sex with her around 3 times a day, I even go home in my lunch break to do it. Lucid toys has changed my life, I am aroused as soon as I see Ashleigh naked on my bed.

I have just bought a second sex doll (Neodoll Allure Dani) and I am even more happy with this new product than the first one I bought a year ago. The products are awesome quality, the TPE feels real, and is value for money compared to other similar companies.
This is my second doll purchase and I would consider myself now a loyal customer to Lucid Toys.
Their customer service is truly excellent, and consistent across all staff. This service is on a level that I have only experienced with companies in the USA. Understand that this level of service comes from quality staff, who are committed and well trained, it also demonstrates a company philosophy and focus on customers. As a business owner, I understand the resources required to provide this level of service support and commend Lucid Toys on this. Fast delivery as well.
The selection of products is huge, providing lots of choice.
There is one minor detail, you must check and verify the specifications of the doll you choose. The specs on about 2% percent of dolls is not accurate, but considering the huge stock, this is an understandable small margin of human error.
I am very happy with my second Doll and it is worth the money.
Thank you to the team for awesome service.