Lufthansa Miles & More Avis 

Total scam with Rocket Travel. Stay away. Rocket Customer support does not care, Luftansa blames them but it’s their program. Rocket hired overseas help who use 100% scripted responses with no knowledge of issues. Three times in a row they deducted miles but failed to provide the auto and hotel reservations. Rocket blames Miles and More, but Miles and More blames Rocket. Bottom line: Do not sign up with Miles and More because they do not deliver and it’s impossible to redeem miles for bookings

Rückerstattung der Flughafensteuern ein Irrweg. Um mir Ärger zu ersparen habe ich mit Miles & More abgeschlossen.

Schandalig, probeer je account en gegevens maar eens te laten verwijderen, zelfs hun zoekmachine is gemanipuleerd om "account verwijderen" te omzeilen.

I am disgusted with Lufthansa's handling of my baggage damage claim. Never have I receive such poor, indeed non-existent, customer service.

I travelled on flight LH924 from Johannesburg to London on 21 January 2026 (Booking Reference: 7RW7NN). Upon arrival at Heathrow Airport on 22 January 2026, I immediately reported that my suitcase had been damaged during the journey.

For over 170 days, I have been trying to obtain a simple damage report required for my insurance claim. Despite numerous emails, phone calls, and online chat interactions, I have received no meaningful assistance. Instead, I have been passed between departments, received automated responses, and been repeatedly promised follow-up that never materialised.

What should have been a straightforward administrative request has turned into months of frustration. The lack of accountability, communication, and customer support has been deeply disappointing, especially from an airline with Lufthansa's reputation.

I am still waiting for Lufthansa to review my case and provide the damage report so that I can proceed with my insurance claim. I hope this review prompts someone within the company to finally resolve this matter.

Travel Date: 21 January 2026
Damage Reported: 22 January 2026
Today's date 3rd June 2026See less

Mein Mann hat sehr viele Meilen erwirtschaftet. Nun wollte er diese für Flüge nutzen. Geht nicht. Telefonisch hat er nach ca. 45 Minuten Wartezeit einen sehr inkompetenten und arroganten Mitarbeiter erreicht, der ihm sagte er solle sich über die Webseite einloggen. Aber die Webseite akzeptiert das Login nicht obwohl es korrekt ist. Telefonisch ist jetzt auch nach 60 Minuten Wartezeit niemand mehr erreichbar. Der Service ist wirklich schlecht. Da erwirtschaftet man Meilen und wird dann so herablassend behandelt. Geht gar nicht. Da lobe ich mir doch andere Airlines, die da wesentlich besser aufgestellt sind.