Lugg Online Avis 118

The customer service was excellent when I got in touch with a question. Manasi was quick to reply and offered to solve my problem. The situation was very well dealt with and resolved. The luggage is good value for the price. I am happy with this company

My experience was made better by Prevan who helped a lot because I couldn't register y QR code.He was very helpful with the process.

Having bought my daughter the large Lugg suitcase from Morrisons, we were having an issue with validating the warranty for the case. I contacted customer services and wish to say it has been a pleasure. Having corresponding with firstly Manasi, and then Pranav, who has now kindly resolved this issue and re instated the warranty. The service, response time along with the courteous replies I received, has been excellent . A pleasure to deal with. Thank you

Great customer service. Thanks Manasi

Had a very quick delivery and the team was very helpful to order and select

Had a pop up for 30% off but only 10% was coming off. Emailed and was told I had to spend £120 so topped up my order but still only 10% off. Called and was told its "upto 10%" and they wouldnt honour it. Screen shot showing 30% off sent as well as the email from them.
Haven't bothered ordering.

Luggage was out of stock, but received refund in seven days.

I had a problem with my order of two cases which I ordered have to say that Carl in customer services went above and beyond to sort it out and solve the issue. Highly recommend as the customer service is excellent, thank you Gary

I ordered a suitcase, a duffle bag and a luggage scale from Lugg online . Unfortunately, Evri (delivery company) they lost one of my parcels and caused a delay. I needed these items for my trip and the lack of communication from Evri was frustrating. I contacted Lugg Customer Service and the advisor, Manasi, was incredibly helpful. She quickly arranged a replacement order and reassured me that it would be delivered. She also checked in daily to keep me updated on the tracking. Thanks to her assistance, I received both replacement items promptly. I don’t know what I would have done without her. I’m very satisfied with the outcome.

Bought a cabin bag for my girlfriend from Lugg and she loved it! ✨
I have recommended this for my family too...

I purchased a suitcase, arrived on time and in good condition.
Satisfied with the product and service.

I bought 3 piece suitcase set for my grandma... Loved it... Will surely recommend

I purchase a suitcase for my traveling purpose two weeks ago this suitcase is very comfortable and easy to carry my thing and wheel are superb and smooth

This company responded very quickly to address a problem caused by the courier leaving the delivery at the wrong address.
I was very well treated and the problem was well resolved.

The ordering and delivery was great,easy and quick.Was very happy with the packaging as I knew dpd were delivering my luggage and was apprehensive but it was all in tact and couldn’t wait to open the box.I am so happy I picked the forest colour as it’s easier to pick out on the airport Travelator.😊😊😊😊

Bought a 3 pc set, happy with the product and customer service

Recently purchased a 28inch lugg suitcase,Which was a gift for my daughter. Faced difficulty with the tracking of the item.
Contacted the customer service team and recieved a very proactive response and solution was provided very quick. Thank you Aaron for the help.

Lovely product. Very Sturdy. Took this to travel to Spain recently and loved it!!

Took the blue and brown lugguage from this brand and honestly quite surprised with the quality !! Would recommend!

The product was better than expected