I ordered one color and they sent me another. I I emailed them. They assured me that I could send it back as I had to do is give them the invoice number which I didn’t have because there was no invoic... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Please don’t buy from here. The colour matching is way off and they’re not great. I received mine 24hrs ago and emailed requesting a return address to return and get refund as per their we... Voir plus
L'entreprise a répondu
FALSE ADVERTISEMENT AND NO RETURNS UNLESS DAMAGED. What a dishonest company. DO NOT waste your time or money trying these Lula Halo Hair extensions!! Be honest with people and DON'T PUT FREE RETURNS w... Voir plus
L'entreprise a répondu
My package got lost in the mail which actually wasn’t their fault, it was UPS. Without question, they immediately sent me another pair. Not only are my extensions AMAZING, the customer service was inc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Premium hair extensions at affordable prices for women of all ages!
Coordonnées de contact
Royaume-Uni
- lulahairco.com
2,6
Bas
396 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Color match was terrible
Color match was terrible. I even sent multiple photos of my hair to have them match it. I have very fine hair and the extensions are very course and thick. They don't match at all and it looks like I have on a wig.
22 mars 2024
Avis spontané
Réponse de Lula
Hi Kelli,
Sorry to hear that. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.
Great communication with Lula
Great communication with Lula. Hair very easy to put on. Good quality!!
24 mars 2024
Avis spontané
Réponse de Lula
Hi Kerry,
Thank you for sharing your experience with us. :)
I got so many compliments on my hair…
I got so many compliments on my hair about how soft and full it was. I love it and have worn it several times to events. I'm so glad I bought it and loved that it came with two!
22 mars 2024
Avis spontané
Réponse de Lula
Hi Melissa,
Awesome! Send us some photos on our page. We would love to see more of you. :)
Great Colour Match Extensions
I have both the curly and straight extensions and love them!
They are easy to fit, lightweight and they are comfy to wear.
The colour match is excellent, my husband still hasn't noticed :-)
I would recommend the storage bag so they are protected and hang nicely in your wardrobe.
22 février 2024
Avis spontané
Réponse de Lula
Hi Vicki,
Thank you for your wonderful feedback. We greatly appreciate it. :)
Excellent experience from ordering to…
Excellent experience from ordering to delivery and super fast delivery , great value and communication . Hair excellent value for money .
15 janvier 2024
Avis spontané
Réponse de Lula
Hi Jacqui,
Thank you for sharing!
It is our pleasure to have helped you.
This is by far the worst company I’ve…
This is by far the worst company I’ve ever purchased from. Zero stars actually ! I spent $69 for crap. It took forever to receive the package. The hair extensions don’t look like real human hair, I sent 5+ emails letting them know I wasn’t satisfied and would like to return the item and get a refund . No response , no phone # to contact . It’s very frustrating ! I don’t know what else to do. I have been scammed . I’m going to file a complaint with better business bureau.
11 mars 2024
Avis spontané
Réponse de Lula
Hi Eugy,
Sorry for our delayed response. I can see that we responded to your inquiry and we are waiting for your response. We appreciate your patience and kind understanding.
Great customer service!!!
7 mars 2024
Avis spontané
Réponse de Lula
Hi Christina,
Thank you! We appreicate it. :)
Wish I had read these reviews first…
Wish I had read these reviews first before ordering. Colour was a great match but the quality is poor synthetic and does not blend. It’s so obvious they’re extensions from the back. No refunds 😢 do not waste your money!
21 mars 2024
Avis spontané
Réponse de Lula
Hi Amy,
Sorry to hear that. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.
HALO SET EXCEEDED MY EXPECTATIONS 👏
Wow! No seriously! I am impressed 👏 I am from South Africa 🇿🇦 and honestly the delivery of my package was on time! Quality the hair is AMAZING! I cannot wait to order again! Thank you Lula 💓
21 mars 2024
Avis spontané
Réponse de Lula
Hi Caryn,
Awesome! Gald to hear that you are loving our products. Konw that you are Amazing too. :)
I was very impressed with the prompt…
I was very impressed with the prompt customer service. Knowledgeable about the right color for your specific hair needs. I have never tried these hair extensions before my daughter is ordering me some to check it out.She is already a customer and totally loves them. I recommend it to all ladies to try out. Thank you
11 mars 2024
Avis spontané
Réponse de Lula
Hi Shelley,
Thank you for your kind words. Please know that we are always here to help. :)
Réponse de Lula
Hi Salem,
You are most welcome!
It is our pleasure to have helped you. :)
Prompt service & very helpful staff
Prompt service & very helpful staff. Dealt with my query super quickly & efficiently.
Would recommend!
13 mars 2024
Avis spontané
Réponse de Lula
Hi Tracey,
We appreciate your feedback. We are always here to help. :)
Lula is so easy to work with
Lula is so easy to work with! I had trouble ordering the correct color. They helped me with the returns and the color match. They were so very helpful.
6 mars 2024
Avis spontané
Réponse de Lula
Hi Catherine,
We greatly appreciate your feedback. Your voice helps a lot in our continuous improvement to provide you with the best customer service you only deserve.
My new halo looks great in my hair
My new halo looks great in my hair! It has made my hair look 50% thicker!! I cant Wait to get dressed up and wear my new hair on the town!
20 mars 2024
Avis spontané
Réponse de Lula
Hi Erika,
Awesome! Send us photos of you wearing it on our Instagram. :)
I love the Lula halos
I love the Lula halos. They blend well and are easy to apply. Their customer service team is very kind and communicative.
20 mars 2024
Avis spontané
Réponse de Lula
Hi Kimbra,
Glad you are loving it. :) We appreciate your kind words.
I ordered the halo set
I ordered the halo set, so easy to wear made my hair look fantastic in such a short time . So easy to wear your company showed how to apply the halo extensions it was a lovely natural blonde which blended so well with my hair tones. Fantastic service, will use again especially at this price, great value too.
19 mars 2024
Avis spontané
Réponse de Lula
Hi Clare,
Fantastic! Thank you for taking the time to send us your valuable feedback. :)
Really like the straight extension
Really like the straight extension, but the curled one is also great. Good all around. It takes a little while to learn how to put them on.
Also, I keep being self-conscious about people potentially noticing the nylon thread on the top of my head.
18 mars 2024
Avis spontané
Réponse de Lula
Hi Julia,
Wow! That made our day, thank you. :)
Really good costumer service and I…
Really good costumer service and I received my Halo set within 8 days after ordering it.(shipment to Germany)
The Halo set looks amazing!
17 mars 2024
Avis spontané
Réponse de Lula
Hi Josephine,
We're glad you enjoyed our product. Thank you for taking the time to send us your valuable feedback. :)
Great advice on colour match thanks!
Great advice on colour match thanks!
1 janvier 2024
Avis spontané
Réponse de Lula
Hi Vicki,
You are most welcome!
It is our pleasure to have helped you.
Ordered a messy hair bun
Ordered a messy hair bun. The colour is yellow and the material is shocking!!! £19 I paid and I got one from SHEIN £2 which is MUCH better quality. Going straight in the bin - the fact they don’t do refunds is a red flag!!! Awful company
16 mars 2024
Avis spontané
Réponse de Lula
Hi Dionne,
Sorry to hear that. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.